pyuxfn Posted August 11 ID:1654173 Share Posted August 11 So I have a dwm.exe process eating up my CPU, I've tried it all to fix it. Nothing comes up in scan as well. Link to post Share on other sites More sharing options...
Porthos Posted August 11 ID:1654174 Share Posted August 11 @pyuxfn Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following. Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention the the instructions in all of the following links. If you have not done so already - Enable System Protection and create a NEW System Restore Point <<<<< Important. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup <<<<< Important. Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention the the instructions in all of the following links. Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer <<<<< Important. Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. <<<<< Important. Thank you Link to post Share on other sites More sharing options...
pyuxfn Posted August 11 Author ID:1654176 Share Posted August 11 AdwCleaner[C02].txt AdwCleaner[S02].txt Addition.txt FRST.txt 1 Link to post Share on other sites More sharing options...
JSntgRvr Posted August 11 ID:1654260 Share Posted August 11 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... The following Fix will empty these folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Hosts file will be reset Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix. The system will be rebooted after the fix has run. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
pyuxfn Posted August 11 Author ID:1654314 Share Posted August 11 6 hours ago, JSntgRvr said: Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... The following Fix will empty these folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Hosts file will be reset Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix. The system will be rebooted after the fix has run. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply The drcureit wouldn't let me open the log, but it deleted a temp file thats about it. Still have the problem, It only starts using CPU when i have task manager closed. Probably a crypto miner. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 11 ID:1654339 Share Posted August 11 The script did not finish. Lets try were it stopped. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Link to post Share on other sites More sharing options...
pyuxfn Posted August 11 Author ID:1654349 Share Posted August 11 20 minutes ago, JSntgRvr said: The script did not finish. Lets try were it stopped. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 11 ID:1654352 Share Posted August 11 Do you wait until the Fixlog.txt popup? It did not run. Link to post Share on other sites More sharing options...
JSntgRvr Posted August 11 ID:1654353 Share Posted August 11 FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Link to post Share on other sites More sharing options...
pyuxfn Posted August 12 Author ID:1654359 Share Posted August 12 14 minutes ago, JSntgRvr said: FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. It seemed to have be an endless wait on the fixing in progress but it worked, heres the log. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 12 ID:1654366 Share Posted August 12 Lets see if the rest run. The script did not finish. Lets try were it stopped. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Link to post Share on other sites More sharing options...
pyuxfn Posted August 12 Author ID:1654380 Share Posted August 12 57 minutes ago, JSntgRvr said: Lets see if the rest run. The script did not finish. Lets try were it stopped. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 12 ID:1654387 Share Posted August 12 (edited) Please install Powershell 7.0: Installing PowerShell on Windows - PowerShell | Microsoft Learn Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Once that AV scan has completed, please RESTART the computer and get me some NEW fresh logs Scan with SecurityCheck by glax24 Scan with FSS Farbar Service Scanner Scan with Farbar Recovery Scan Tool Thanks Edited August 12 by JSntgRvr Link to post Share on other sites More sharing options...
pyuxfn Posted August 12 Author ID:1654584 Share Posted August 12 17 hours ago, JSntgRvr said: Please install Powershell 7.0: Installing PowerShell on Windows - PowerShell | Microsoft Learn Please run the following ESET Online Scanner and perform a Full Scan Click the following link to save the installer for ESET Online Scanner https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get started. When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue When prompted for scan type, Click on the Full Scan button Enable ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click the Start scan button. Have patience. The entire process may take a few hours or more. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log and give it a name and location you remember. If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files” ( in blue, at the bottom). Press Continue when all done. You should click to turn off the offer for “periodic scanning”. Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program. Note: If you do need to do a File Restore from ESET please follow the directions below [KB2915] Restore files quarantined by the ESET Online Scanner version 3 https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner Please attach the ESET scan log you saved at the end to your next reply Once that AV scan has completed, please RESTART the computer and get me some NEW fresh logs Scan with SecurityCheck by glax24 Scan with FSS Farbar Service Scanner Scan with Farbar Recovery Scan Tool Thanks eset.txt FSS.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 12 ID:1654608 Share Posted August 12 Let see how it goes now. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Link to post Share on other sites More sharing options...
pyuxfn Posted August 13 Author ID:1654645 Share Posted August 13 1 hour ago, JSntgRvr said: Let see how it goes now. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 13 ID:1654646 Share Posted August 13 For some reason your computer refuses to run Powershell. Lets check the path environment. FRST64 was saved as D:\frst\FRSTEnglish.exe Download the enclosed file Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Fixlist.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 13 ID:1654652 Share Posted August 13 (edited) Press the Windows Key + R. Type optionalfeatures.exe and press Enter. Scroll down to Windows Powershell, if not checked, put a check mark on it and click Ok. If Checked, remove the checkmark and click OK, then once uninstalled, put a checkmark and Click OK to install it. Restart the Computer and Attach new FRST.txt and Addition.txt logs. Edited August 13 by JSntgRvr typo 1 Link to post Share on other sites More sharing options...
pyuxfn Posted August 13 Author ID:1654752 Share Posted August 13 16 hours ago, JSntgRvr said: Press the Windows Key + R. Type optionalfeatures.exe and press Enter. Scroll down to Windows Powershell, if not checked, put a check mark on it and click Ok. If Checked, remove the checkmark and click OK, then once uninstalled, put a checkmark and Click OK to install it. Restart the Computer and Attach new FRST.txt and Addition.txt logs. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 13 Root Admin ID:1654772 Share Posted August 13 Thank you for the logs @pyuxfn Please follow the steps below [ 1 ] Please go to Control Panel, Programs, Programs and Features, Uninstall a program Then right-click and uninstall the following Bonjour (this program is rarely needed on Windows but often causes networking issues) [ 2 ] Please save the attached FIXLIST.TXT file to this folder as before: D:\frst\ fixlist.txt Then run the Farbar program with Admin rights D:\frst\FRSTEnglish.exe Then click the FIX button When done the computer should restart on it's own. Find and upload the following file: D:\frst\fixlog.txt Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14 Root Admin ID:1654904 Share Posted August 14 Are you still with us @pyuxfn Link to post Share on other sites More sharing options...
pyuxfn Posted August 14 Author ID:1655057 Share Posted August 14 On 8/13/2024 at 2:51 PM, AdvancedSetup said: Thank you for the logs @pyuxfn Please follow the steps below [ 1 ] Please go to Control Panel, Programs, Programs and Features, Uninstall a program Then right-click and uninstall the following Bonjour (this program is rarely needed on Windows but often causes networking issues) [ 2 ] Please save the attached FIXLIST.TXT file to this folder as before: D:\frst\ fixlist.txt 4.27 kB · 3 downloads Then run the Farbar program with Admin rights D:\frst\FRSTEnglish.exe Then click the FIX button When done the computer should restart on it's own. Find and upload the following file: D:\frst\fixlog.txt Thank you Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14 Root Admin ID:1655079 Share Posted August 14 The script timed out. @pyuxfn Please RESTART the computer then get me NEW fresh log Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Link to post Share on other sites More sharing options...
pyuxfn Posted August 14 Author ID:1655087 Share Posted August 14 15 minutes ago, AdvancedSetup said: The script timed out. @pyuxfn Please RESTART the computer then get me NEW fresh log Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ FSS.txt SecurityCheck.txt Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 14 Root Admin ID:1655090 Share Posted August 14 Thank you for the logs @pyuxfn Please Uninstall, Update, or otherwise address the following as appropriate for your computer 7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one. Audacity v.1.0.0 Warning! Download Update Discord v.1.0.9005 Warning! Download Update Google Chrome v.126.0.6478.127 Warning! Download Update Google Drive v.1.0 Warning! Download Update Java 8 Update 411 (64-bit) v.8.0.4110.9 Warning! Download Update | Uninstall old version and install new one (jre-8u421-windows-x64.exe). Microsoft 365 Apps for enterprise - en-us v.16.0.17830.20138 Warning! Download Update | How Install Office updates? Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.38.33135 v.14.38.33135.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.38.33135 v.14.38.33135.0 Warning! Download Update Node.js v.18.16.0 Warning! Download Update Oracle VM VirtualBox 6.1.40 v.6.1.40 Warning! Download Update Telegram Desktop v.4.14.4 Warning! Download Update Zoom v.5.11.11 (8425) Warning! Download Update iTunes v.12.12.9.4 Warning! Download Update | ^Please use Apple Software Update tool.^ Then RESTART the computer and check for Windows Updates and install any updates found Let me know when all of the above has been completed Link to post Share on other sites More sharing options...
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