Suspicious app

[Rayaaa]

Hi

I have the same problem as in this thread 😪👇

Suspicious autostart app - Resolved Malware Removal Logs - Malwarebytes Forums

I scanned with the Malware, Adw, I have reports. I installed Farbar and also did a scan.

But I would also have a question, could I ask for a e-mail contact to solve this problem? 

[Porthos]

2 hours ago, Rayaaa said:

I scanned with the Malware, Adw, I have reports. I installed Farbar and also did a scan.

But I would also have a question, could I ask for a e-mail contact to solve this problem? 

Please attach the logs here so someone can assist you.

[Rayaaa]

2 hours ago, Rayaaa said:

Hi

I have the same problem as in this thread 😪👇

Suspicious autostart app - Resolved Malware Removal Logs - Malwarebytes Forums

I scanned with the Malware, Adw, I have reports. I installed Farbar and also did a scan.

But I would also have a question, could I ask for a e-mail contact to solve this problem? 

 

Addition.txt FRST.txt AdwCleaner[S05].txt Malwarebytes Raport ze skanowania 2024-08-09 145344.txt

[AdvancedSetup]

Hello @Rayaaa and

Please run the steps below

[ 1 ]

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\tynaz\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

 

[ 2 ]

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

 

 

Thank you

 

[Rayaaa]

 

ok, I got it 😄
 

cureit.log Fixlog.txt

[AdvancedSetup]

Thank you for the logs @Rayaaa

The fix ran well. The Dr. Web Cureit scan found no threats.

Please RESTART the computer and get me the following NEW fresh logs

 

 

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

 

 

 

[Rayaaa]

I don't know why, but suddenly Windows detected a threat:
Trojan:Win32/Phonzy.B!ml
[17:46]
C:\Users\tynaz\AppData\Local\Opera Software\Opera GX Stable\Cache\Cache_Data\f_0000e9

this happened when I opened the second link with FSS Farbar

FRST.txt SecurityCheck.txt

[Rayaaa]

And I see that suspicious files are still on the computer

 

I don't know if they should disappear or not

 

 

[AdvancedSetup]

I need to get the other logs please.

Addition.txt

FSS.txt

 

 

 

 

 

 

[Rayaaa]

I'm trying to download Farbar Service Scanner  but the system doesn't allow it.
 

When I run it, it tells me that the file contains a virus and cannot be run

 

Addition.txt

[Rayaaa]

Here's how it goes. I installed Farbar Service Scanner, but the system did not want to accept it anyway. When I managed to install the program, a virus message appeared when I started it. The system completely rejected FSS.exe

[AdvancedSetup]

FSS is safe. It is written by the same person that creates the Farbar scanner. I just downloaded it and ran it on my own system.

 

 

 

 

 

 

 

 

[AdvancedSetup]

Please uninstall the following

 

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following

• Avast Update Helper

 

 

Please Uninstall, Update, or otherwise address the following as appropriate for your computer

• Discord v.1.0.9003 Warning! Download Update
• Java 8 Update 351 (64-bit) v.8.0.3510.10 Warning! Download Update | Uninstall old version and install new one (jre-8u421-windows-x64.exe).
• LibreOffice 7.4.2.3 v.7.4.2.3 Warning! Download Update
• Opera GX Stable 109.0.5097.142 v.109.0.5097.142 Warning! Download Update
• VLC media player v.3.0.18 Warning! Download Update
• WinRAR 6.11 (64-bitowy) v.6.11.0 Warning! Download Update
• Środowisko uruchomieniowe Microsoft Edge WebView2 v.126.0.2592.113 Warning! Download Update

Then RESTART the computer and check for Windows Updates and install any security updates found

 

 

 

 

[Rayaaa]

Still unchanged. The same thing continues to happen. I did a few updates and now I'm trying to find new windows updates. But the system also sees a problem here.

After clicking "run anyway", a message appears that the system will not run the program due to viruses - Trojan

I uninstalled this program: 

• Avast Update Helper 

Maybe it should stay that way, maybe I can fix it myself, I wouldn't want to waste your time 😅

 

 

[Rayaaa]

There is progress, suspicious files are gone 

 

[AdvancedSetup]

Please go ahead and run the following scan @Rayaaa

 

Let's go ahead and run a couple of scans and get some updated logs from your system.

Please read the entire post below before starting so that you're more familiar with the process

[ 1 ]

Please make the following system changes.

• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed.
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed.
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

[ 2 ]

Microsoft Safety Scanner

I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. 

The download links & the how-to-run-the tool are at this link at Microsoft 

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

 

Look on the Scan Options & select the FULL scan.

Then start the scan. Have lots of patience. It may take several hours to complete.

• Once you see it has started, take a long long break;  walk away.  Do not pay credence if you see some intermediate early flash messages on the screen display.  The only things that count are the End result at the end of the run and saved in the log.
• The scan may take several hours.  Leave it alone. It will remove any other remaining threats as it goes along.  Take a very long break, do your normal personal errands .....just do not use the computer during this scan.

This is likely to run for many hours as previously mentioned  ( depending on the number of files on your machine & the speed of the hardware. )

The log is named MSERT.log  and the log will be at C:\Windows\debug\msert.log

Please attach that log with your next reply.

 

It is normal for the Microsoft Safety Scanner to show detections during the scan process.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

Then it writes into the log on your computer what it found and did.

 

Thank you

 

[Rayaaa]

but in the task manager it still appears in "running"

 

[Rayaaa]

Ok, thank you very much for your help and sorry for the problem 😅
 

I think this will solve the situation

[AdvancedSetup]

Once you run the AV scan from Microsoft go ahead and post that log.

Then restart the computer. If you're still seeing the issue, please take a screenshot and post it

Thanks

 

[Rayaaa]

Everything looks fine, the scan detected problems but removed suspicious files
The program deleted 25 infected files

The files in the second screenshot were not deleted, so apparently the program does not consider them malicious? I disabled them in the system. 
Maybe both files were not deleted because they were previously disabled and the program does not see them? I can rescan, including both active files. I don't know if it matters or not 🤨

But in the end, everything seems to work as it should 

[AdvancedSetup]

No, let's run a process monitor to see what that file is and what it's link to. Go ahead and download and run the following with Admin rights

Go ahead and undo the disable you set on the file.

 

System Informer

https://systeminformer.sourceforge.io/

Then under System -> Options  go ahead and set the following

Enable the kernel-mode-driver    then RESTART the computer again.

Then run System Informer again with Admin rights and locate that file in question

Right click on that file name and select PROPERTIES and go to the General Tab and take a screen shot and post that back

Depending on what we see or find there are other tabs with a lot of information to help us try to track down what this process is.

 

Thanks @Rayaaa

 

 

 

 

[AdvancedSetup]

Are you still with us @Rayaaa

[Rayaaa]

Sorry, some private matters came up. I wasn't at home during this time, I'm sorry I didn't inform you about it.

During this time, I asked someone smarter than me to help me in this matter, to use your advice to fix the problem.

At the moment it seems OK, the suspicious files are gone. 

Thank you very much for your help and your time 😉

 

 

 

[Rayaaa]

And one more question, how can I remove programs that I will not use in the future? For example, the ones I installed now from this thread. I'll stick to the basic ones

 

 

 

[AdvancedSetup]

Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well.

Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them.

Take care and stay safe out there. Try to follow as much of the advise below as you can as well.

 

Let's go ahead and do some clean-up work and remove the tools and logs we've run.

Please download KpRm by kernel-panik and save it to your desktop.

• right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt. You can close it.

 

We're glad that we were able to assist you.

 

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal