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Im not sure what i have downloaded but pls help...


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Hello @jackgosso and :welcome::

Thank you for the attachment(s) you have already posted. However, please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order.

Although I will not be your malware removal helper, please carefully follow the steps in the order given:

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process.

Then, follow each step in the order provided. Unless otherwise asked, please attach all log files.

Please make the following system changes:  Please pay close attention to the instructions in all the following links.

  1. If you have not done so already, Enable System Protection and create a NEW System Restore Point.
  2. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed.
  3. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed.
  4. Disable-Fast-Startup. <<<<< Important.
  5. Show-Hidden-Folders-Files-Extensions.

Please run the following scans:  Please Take your time and pay close attention to the instructions in all the following links.

  1. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected.  Report files: AdwCleaner[S00].txt and AdwCleaner[C00].txt   Please run the scan only once, correctly, to capture any and all error data. Alternate Download Source.
  2. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt 
  3. >>>> Restart the computer <<<<
  4. Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt

Example image of where to click to attach the five (5) files when posting your reply to yourtopic:

image.thumb.png.e208c182ff570799c53bcf57

The sooner you attach/send the five (5) log files, the sooner one of the Experts will weigh-in on your topic.

Thank you.

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  • 2 weeks later...
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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Tips to help protect from infection

Thanks

 

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