Rootkit after total reformat from hidden drive, contaminated recovery

[regardingjoy]

It’s above. Here it is again. Thank you.

[regardingjoy]

Below the initial 3 on the bottom graph, or am I misunderstanding?

[Porthos]

Just now, regardingjoy said:

or am I misunderstanding?

YES, you misunderstanding.

The 116 is the total formatted size of the drive divided into 3 partitions which is the way it should be.

[regardingjoy]

Is this important? Please forgive me, I don’t know much about computers obviously. I believe some of the drive is hidden because I did verify when I first got this laptop. 

[JSntgRvr]

Would running the Windows 11 Installation Assistant work.

[regardingjoy]

How can I do that? Willing to try anything at this point.

[Porthos]

Just now, JSntgRvr said:

Would running the Windows 11 Installation Assistant work.

It should. It is a long process that eats up this small drive with a windows.old folder.

[Porthos]

1 minute ago, regardingjoy said:

How can I do that? Willing to try anything at this point.

You would not have the issue if you created the correct install disk to begin with.

[regardingjoy]

So the wrong windows 11 usb causes Windows Defender and Firewall to be disabled, my mouse to stop functioning, along with any Anti Virus I try to use to be disabled? And permissions removed from running them repeatedly after formatting all drives?

I can try the installation assistant if that’s the recommended action. If the laptop stops working at least I tried. You all know more about pcs than I do.

[Porthos]

2 minutes ago, regardingjoy said:

I can try the installation assistant

It requires a stable internet connection.

Download this and run and follow the prompts.https://go.microsoft.com/fwlink/?linkid=2171764

[Porthos]

Also, post the exact full model number from the sticker on the bottom.

[regardingjoy]

ASUS E510 from the sticker on the bottom, and this is a screenshot of the laptop on Amazon. 
 

on Step 3 of 3 installing 87%.

[Porthos]

1 minute ago, regardingjoy said:

ASUS E510 from the sticker on the bottom

E510 is not the Full model number.

[Porthos]

E510MAB is your model

Quote

BIOS: American Megatrends Inc. E510MAB.312 03/20/2024
Motherboard: ASUSTeK COMPUTER INC. E510MAB
Processor: Intel(R) Celeron(R) N4020 CPU @ 1.10GHz
Percentage of memory in use: 65%
Total physical RAM: 3918.79 MB

I have run a computer repair service for the last 25 years and I know what I am looking at.

[regardingjoy]

Is this sufficient? 

[regardingjoy]

Thank you

[Porthos]

From your sticker, this is the EXACT laptop you have.....It was manufactured Jan 2022.

Do you understand NOW...

Edited August 5 by Porthos

[regardingjoy]

Yes, thank you again. Looks like my mother bought the wrong one. Appreciated.

[JSntgRvr]

Any progress with the Installation Assistant? 

[regardingjoy]

It has finished just now,and Windows Update is having me restart to continue further updates

[Porthos]

Get a new log from FRST when you get the updates done.

[regardingjoy]

FRST.txt Addition.txt

[Porthos]

Uninstall the following if you do not want to screw up the computer again.

Kerish PC Doctor - Do you have a paid version of this?

Tweaking.com - Windows Repair

Spybot - Search & Destroy. it is next to useless in 2024

 

Do you have a paid subscription to Malwarebytes?

 

 

 

 

 

Edited August 5 by Porthos

[Porthos]

Get a screenshot of your device manager. Not with your camera, please.

[regardingjoy]

Is there a program that can take a screenshot on the laptop? If I had one I would have done it that way.

Kerish Pc Doctor I do have a paid subscription to. It helps me find drivers, and add my computer and other icon's like control panel to desktop to desktop, because the virus or whatever was present kept removing those options.
Tweaking Windows Repair is a program I used to get to safe mode, to restore my toolbar that kept being removed.

The virus or whatever I had disabled malwarebytes completely (first it did a three second scan, then it would not even let me open it.) So I did not buy a subscription to it yet. I plan to do so when I get paid. 
At first I thought Windows Updates were removing the toolbar, until Avast got altered, Malwarebytes got blocked, Windows Defender and Firewall were blocked and settings removed. I came here for help when I realized this was over my head.