Dimfrop Posted August 3 ID:1652687 Share Posted August 3 I accidentally clicked on the wrong download button for a programme the other day, didn't complete the installation, but my google chrome is still suffering this very annoying yahoo redirect. I've reset/re-installed chrome multiple times with no improvement. Ran Malwarebytes full scan which detected 9 issues which I've removed. Tried reinstalling Chrome again, resetting sync settings, tried not logging in, removed every extension, but I still can't get rid of it. Only happens in chrome, Opera and Bing aren't affected. I've also ran multiple more scans with Malwarebytes, Roguekiller, Kaspersky which have all come up clean. Any ideas? Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652689 Share Posted August 3 Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention the the instructions in all of the following links. If you have not done so already - Enable System Protection and create a NEW System Restore Point <<<<< Important. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup <<<<< Important. Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention the the instructions in all of the following links. Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes RESTART the computer <<<<< Important. Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Link to post Share on other sites More sharing options...
Dimfrop Posted August 3 Author ID:1652691 Share Posted August 3 Thank you, I've followed the steps as you said. AdwCleaner[S04].txt Malwarebytes Scan Report 2024-08-03 013910.txt FRST.txt Addition.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652695 Share Posted August 3 (edited) Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... The following Fix will empty these folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Hosts file will be reset Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix. The system will be rebooted after the fix has run. FRST64 was saved as C:\Users\James\Desktop\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. (FRSTEnglish.exe) Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Edited August 3 by JSntgRvr Link to post Share on other sites More sharing options...
Dimfrop Posted August 3 Author ID:1652702 Share Posted August 3 Here are the logs, thank you for your help so far cureit.log Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652703 Share Posted August 3 There were no infected objects detected. The script ran well. Are you still being redirected? Link to post Share on other sites More sharing options...
Dimfrop Posted August 3 Author ID:1652704 Share Posted August 3 Yes unfortunately. Link to post Share on other sites More sharing options...
Dimfrop Posted August 3 Author ID:1652705 Share Posted August 3 Only on chrome, no other browser is affected. Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted August 3 Solution ID:1652708 Share Posted August 3 Try this: Let me know the outcome after a browser restart. Link to post Share on other sites More sharing options...
Dimfrop Posted August 3 Author ID:1652712 Share Posted August 3 Yes, that seems to have worked. Thank you so much. I think it was the last step that fixed it. "Force Reset Google Chrome" Link to post Share on other sites More sharing options...
JSntgRvr Posted August 3 ID:1652715 Share Posted August 3 Glad to know. Lets cleanup. Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10/11 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Delete Restore Points - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Please review the following to help you better protect your computer and privacy Tips to help protect from infection Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal. Regards. Link to post Share on other sites More sharing options...
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