ChuckieBB Posted August 3 ID:1652671 Share Posted August 3 How do I get rid of this so that exploit protection can be turned back on? Chuck Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 8/2/2024 Protection Event Time: 7:27 PM Log File: d9be702a-5126-11ef-a90f-00ffd86309c8.json -Software Information- Version: 5.1.7.121 Components Version: 1.0.1293 Update Package Version: 1.0.87416 License: Premium -System Information- OS: Windows 11 (Build 22621.3880) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0 (No malicious items detected) Exploit: 1 Exploit.HeapMemoryCodeExecution, , Blocked, 502, 392684, 0.0.0, , -Exploit Data- Affected Application: Microsoft Office Word Protection Layer: Malicious Memory Protection Protection Technique: Exploit code executing from Heap memory blocked File Name: URL: (end) Link to post Share on other sites More sharing options...
ChuckieBB Posted August 3 Author ID:1652673 Share Posted August 3 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652676 Share Posted August 3 (edited) @ChuckieBB clould you go to the advanced settings and reset to defaults. and report back. Edited August 3 by Porthos Link to post Share on other sites More sharing options...
ChuckieBB Posted August 3 Author ID:1652680 Share Posted August 3 I did reset, and restarted computer. I still get the error starting MS Word. Link to post Share on other sites More sharing options...
Solution Porthos Posted August 3 Solution ID:1652681 Share Posted August 3 @ChuckieBB try unchecking the following in the same section. 1 Link to post Share on other sites More sharing options...
ChuckieBB Posted August 3 Author ID:1652682 Share Posted August 3 That did it! I wonder why malware bytes started flagging MS Word today vs a week or two ago? Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652683 Share Posted August 3 2 minutes ago, ChuckieBB said: That did it! I wonder why malware bytes started flagging MS Word today vs a week or two ago? Sometimes they add new detections as threats develop. Where was the document being opened from? Link to post Share on other sites More sharing options...
ChuckieBB Posted August 3 Author ID:1652685 Share Posted August 3 I first tried to open a document from thunderbird email; but after hitting the problem, I just did future tests from an open of MS Word from the task bar... Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652686 Share Posted August 3 2 minutes ago, ChuckieBB said: I first tried to open a document from thunderbird email Documents from email are one of the biggest threats to users. If it is from a trusted safe sender, save the document to the computer then open it. Link to post Share on other sites More sharing options...
ChuckieBB Posted August 3 Author ID:1652792 Share Posted August 3 It was an attached docx.i did detach it eventually. Thanks for all the help! So is there something wrong with ms word or is malwarebytes now being very picky? Link to post Share on other sites More sharing options...
Porthos Posted August 3 ID:1652793 Share Posted August 3 1 minute ago, ChuckieBB said: is malwarebytes now being very picky? Yes Link to post Share on other sites More sharing options...
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