I think i might be hacked, Or there is malware on my pc...

[MisterJ]

Hello fellow pc users :D

iam not sure but there are strange things that accourd on my phone and PC.

i have 1 PC. not sharing anything like work related or that kind of stuff.

i use my pc for gaming and thats it.

i already did a new instal of w10. but the malware or something is comibng back.

 

hopefully you can help me!

 

Greetings,

Addition.txt FRST.txt

[1PW]

Hello @MisterJ and :

Thank you for the attachment(s) you have already posted. However, please carefully follow the procedures below in the order given for the best data. Please do not forget Malwarebytes AdwCleaner in its proper order.

Although I will not be your malware removal helper, please carefully follow the steps in the order given:

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process.

Then, follow each step in the order provided. Unless otherwise asked, please attach all log files.

Please make the following system changes:  Please pay close attention to the instructions in all the following links.

1. If you have not done so already, Enable System Protection and create a NEW System Restore Point.
2. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads. Make sure to turn it back on once the scans are completed.
3. Temporarily disable the overly sensitive Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed.
4. Disable-Fast-Startup. <<<<< Important.
5. Show-Hidden-Folders-Files-Extensions.

Please run the following scans:  Please Take your time and pay close attention to the instructions in all the following links.

1. Select the following link and run a Scan with Malwarebytes AdwCleaner with only the eight (8) requested options selected.  Report files: AdwCleaner[S00].txt and AdwCleaner[C00].txt   Please run the scan only once, correctly, to capture any and all error data. Alternate Download Source.
2. Select the following link and run a DEFAULT Scan with Malwarebytes 5 for Windows®. Report file: Malwarebytes Scan Report YYYY-MM-DD HHMMSS.txt
3. >>>> Restart the computer <<<<
4. Select the following link, and then rename FRST.exe or FRST64.exe to FRSTEnglish.exe and run a Scan with Farbar Recovery Scan Tool. Report files: FRST.txt and Addition.txt

Example image of where to click to attach the five (5) files when posting your reply to your topic:

The sooner you attach/send the five (5) log files, the sooner one of the Experts will weigh-in on your topic.

Thank you.

[MisterJ]

Hello 1PW,

thank you for the quick respons!
excuse me for the late response, it was a very nice summer day so i was outside :)

i hope all my logs are oke,

greetings

Addition.txt AdwCleaner[C00].txt AdwCleaner[S00].txt FRST.txt Malwarebytes Scan Report 2024-07-21 132836.txt

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

The following Fix will empty these folders:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64 was saved as C:\Users\Jurriaan\Desktop\RSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

[MisterJ]

Hello JSntgRvr,

i did the FRST64 scan,

 

but the Dr web scan came back with a error.

i did not try to restart the scan so i will wait for your reply for what to do i have an screenshot attached.Fixlog.txt

[JSntgRvr]

Lets try another scanner.

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.

This link is for the 64-bit version of MSERT.exe . Be sure you save the file first

https://definitionupdates.microsoft.com/download/DefinitionUpdates/safetyscanner/amd64/MSERT.exe
 

Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

1. Launch MSERT.exe
2. Accept the agreement terms of Microsoft
3. Select CUSTOM scan
4. Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.
5. Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long break; walk away. 

Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.

We only rely on the end result that is on the log-report-file.

This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log

Please attach that log with your reply

It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

[JSntgRvr]

Also:

Please download the following tool

Farbar Service Scanner and run it on the computer with the issue
http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

 

Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

Click "Scan"

It will create a log (FSS.txt) in the same directory the tool is run.
Please attach the log to your next reply.

[MisterJ]

Here are the 2 logs :)

FSS.txt msert.log

[JSntgRvr]

No infection found.

FRST64 was saved as C:\Users\Jurriaan\Desktop\RSTEnglish.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64 is saved. (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Restart and test. Let me know the outcome.

[MisterJ]

ok,

here is the fixlog.txt.

one question, at the end of your message you said : Restart and test. Let me know the outcome.

so what i dit was reboot after the scan. but what do i have to test? :P

Fixlog.txt

[JSntgRvr]

On 7/21/2024 at 3:07 AM, MisterJ said:

Hello fellow pc users :D

iam not sure but there are strange things that accourd on my phone and PC.

i have 1 PC. not sharing anything like work related or that kind of stuff.

i use my pc for gaming and thats it.

i already did a new instal of w10. but the malware or something is comibng back.

 

hopefully you can help me!

 

Greetings,

 

Your claim on the first post. Is the malware coming back?

[MisterJ]

As far as i can see it looks oke :)

[JSntgRvr]

Congratulations.

Please download KpRm by Kernel-panik and save to your Desktop.

• Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10/11 users right-click and select Run As Administrator.

• Put a check mark next to these items:

- Delete tools

- Delete Restore Points

- Create Restore Point

- Delete now

• Click the "Run" button.

• When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

• Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  https://www.howtogeek.com/780233/best-password-manager/
• Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
• Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
• Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
• Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/
• Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Regards.

[MisterJ]

Nice!

Thank you for the help!, and also the advice.
 

may i ask if you can tell me what the problem was if you want?
i just like to know, because on the scanners none threats came up.

you did not ask for the last log but i attached it just in case.

also do you have experience with android malware? iam asking this because my phone also got invaded with something, i did a factory reset but still i have some things i dont like.

have a great day!

Greetings

kprm-20240723033718.txt