Help removing BBWC and Browser Assistant malware

[Loading1214]

I've been dealing with a browser hijacker and recently i've noticed some high memory usage

I'm not sure if my memory issues are malware related but i would like to uninstall both programs.

Control panel doesn't work  

[Loading1214]

[MKDB]

Hello  @Loading1214  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

First of all, run a scan with Malwarebytes (Step 1), AdwCleaner (Step 2) and FRST (Step 3) and attach the requested logfiles.

More information in the linked topics.

Thank you.

 

 

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[Loading1214]

How do i make an external backup not connected to my system?

[Loading1214]

Malwarebytes Scan Report 2024-07-12 000213.txtI assume this is what you want, I don't know much about computers, or what a log file is.

[MKDB]

@Loading1214

10 hours ago, Loading1214 said:

How do i make an external backup not connected to my system?

You can use an external hard drive or an USB device to backup your private data. After you have done that, you should unplug the device from the infected system for safety reasons.

 

 

From the Malwarebytes logfile that you have attached:

Quote

Trojan.BrowserAssistant.Powershell, C:\USERS\AJAKO\APPDATA\ROAMING\BROWSER ASSISTANT, No Action By User, 7121, 787388, 1.0.86744, , ame, , ,

"No Action By User" is listed there. Did you MBAM tell to move all elements into quarantine as it is described in the instructions?

 

Go on and run AdwCleaner (Step2) and FRST (Step 3) as requested in my last post.

Thanks!

 

10 hours ago, Loading1214 said:

 I don't know much about computers, or what a log file is.

Simply follow the given instructions and attach the requested informations. I will take care of your system and see what needs to be gone.

But for that I need all the information.

 

Edited July 12 by MKDB

[Loading1214]

I've backed up my data and quarantined the threats from the malwarebytes scan.

The AdwCleaner scan showed no items.

AdwCleaner[S00].txt

[Loading1214]

FRST.txtAddition.txt

[MKDB]

@Loading1214

Next, we will use FRST to run a fix.

 

 

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\ajako\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait.
• Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.

 

 

fixlist.txt

[Loading1214]

Fixlog.txt

[MKDB]

@Loading1214

Good job.

 

Next, please run a fresh scan with FRST as well as SecurityCheck.

 

 

1️⃣

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

2️⃣

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

 

[Loading1214]

After running the FRST scan, AVG blocked it due to IDP.Generic, but the scan still finished

[Loading1214]

Addition.txtFRST.txt I created an exception so FRST wouldn't be quarantined

 

[Loading1214]

[Loading1214]

I disabled AVG antivirus for 10 minutes to allow SecurityCheck

SecurityCheck.txt

[MKDB]

@Loading1214

Thanks for your feedback and these logfiles.

Some of the programs we use here may be incorrectly identified as a threat by your antivirus or antimalware program. Due to certain program behavior, the security programs cannot distinguish between “good” or “evil” and sound the alarm. These are false alarms that you can safely ignore.

Thank you for reacting prudently and correctly. 👍

 

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore) or otherwise address these:

AMD Software v.21.10.1 Warning! Download Update
Microsoft 365 Apps for enterprise - en-us v.16.0.17726.20160 [+]
NVIDIA GeForce Experience 3.27.0.120 v.3.27.0.120 Warning! Download Update
WinRAR 6.24 (64-bit) v.6.24.0 Warning! Download Update
Discord v.1.0.9004 Warning! Download Update
Opera GX Stable 109.0.5097.142 v.109.0.5097.142 Warning! Download Update

CCleaner v.6.25 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using Malwarebytes Anti-Malware. Possible you became a victim of fraud or social engineering. Computer experts no longer recommend this program.

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

 

 

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

 

 

[Loading1214]

Thank you so much!

[MKDB]

You're welcome!

 

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!