My computer is infected with trojans that are impossible to remove

[NoaTalbot]

recently i noticed that there were viruses on my computer but i couldn't remove them. please help (excuse me for my english i'm french)

[Porthos]

@NoaTalbot 

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[MKDB]

Hello  @NoaTalbot  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please attach the requested logfiles from AdwCleaner, Malwarebytes and Farbar Recovery Scan Tool and we will be happy to help you!

Thank you!

Edited July 3 by MKDB

[NoaTalbot]

Thanks for your response here is the logs

Addition.txt AdwCleaner[S01].txt Malwarebytes Compte-rendu d'analyse 2024-07-03 130949.txt FRST.txt

[MKDB]

@NoaTalbot

Did you create this Chrome profile?

CHR Profile: C:\Users\noata\AppData\Local\Google\Chrome\User Data\Defaultj [2024-07-03] <==== ATTENTION

"Defaultj" looks strange.

 

In comparison, these two seems to be legit:

CHR Profile: C:\Users\noata\AppData\Local\Google\Chrome\User Data\Default [2024-07-03]
CHR Profile: C:\Users\noata\AppData\Local\Google\Chrome\User Data\Profile 1 [2024-07-03]

 

I need your feedback for a first fix as we can remove this profile if it's bad.

Thank you!

[NoaTalbot]

 i didn't create this profile i have to say it is suspect.

[MKDB]

@NoaTalbot

Thanks for your fast feedback. We will remove this profile as well as other malware.

This kind of malware does not only infect your system, but also damages windows services and system files.

First, we will try to remove the malware. After that is done, we will need more steps to repair the damage.

 

 

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\noata\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait.
• Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.

 

 

fixlist.txt

[NoaTalbot]

here is the files 

Fixlog.txt

[MKDB]

@NoaTalbot

Reboot your system.

Next, please run a fresh scan with FRST and another one with FSS to check the results.

 

 

1️⃣

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

2️⃣

Please download Farbar Service Scanner (FSS) and and save it to your desktop.

• Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center/Action Center
• Windows Update
• Windows Defender
• Other Services

• Press the Scan button.
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please attach this logfile to your next reply.

 

 

[NoaTalbot]

Here is the scan results

Addition.txt FRST.txt FSS.txt

[MKDB]

@NoaTalbot

Well done! Your logfiles look much better now.

Time to repair the damage and ask ESET for a second opinion.

Both steps may take some time, please be very patient.

Thanks again!

 

 

1️⃣

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\noata\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait.
• Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.

 

 

2️⃣

Let me have you run a different scanner to double-check.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

fixlist.txt

[NoaTalbot]

i'm sorry if it took a while the analysis of my computer took a while but here are the results

result of eset.txt Fixlog.txt

[MKDB]

@NoaTalbot

Well done.

Please delete this folder: C:\Users\Noa\AppData\Roaming\lQRAKBJeGEztO

 

Next, please download and run SecurityCheck from this link:

https://www.majorgeeks.com/files/details/securitycheck_f5a9.html

 

• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow it to run
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck,  C:\SecurityCheck\SecurityCheck.txt

[NoaTalbot]

The file has been deleted and here is is the result of the security check

SecurityCheck.txt

[MKDB]

@NoaTalbot

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

7-Zip: Download

Note: No need for WinRar as 7-zip can handle .rar archives as well.

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

 

 

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

[MKDB]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!