DoubleBond Posted June 24 ID:1644932 Share Posted June 24 Good Afternoon, I'd like to request help with next steps for a potential virus. On 6/21/24 I received several Malwarebytes notifications that an outbound Trojan request was blocked. This occurred while trying to access a Space Engineers server, but the IP address listed was not the server IP. After seeing these reports I ran a deep scan and 25 threats were quarantined. Additionally I un-installed and reinstalled the Space Engineer folder. I was then able to run the game without issue. The next day I again got several notifications that the Space Engineer server I was trying to join was blocked due to an outbound request as a Trojan. I did another deep scan, but it came back clean. I have attached the reports and scan results. What are my next steps? Thanks! Malwarebytes Website Blocked Report 2024-06-21 180032.txt Malwarebytes Website Blocked Report 2024-06-21 180919.txt Malwarebytes Scan Report 2024-06-21 231408.txt Malwarebytes Website Blocked Report 2024-06-23 115722.txt Malwarebytes Website Blocked Report 2024-06-23 120120.txt Link to post Share on other sites More sharing options...
Porthos Posted June 24 ID:1644935 Share Posted June 24 @DoubleBond Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following. Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware. Please respond to all future instructions from your helper in a timely manner. Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process Then follow each step in the order provided. Unless otherwise asked, please attach all logs Please make the following system changes: Please pay close attention the the instructions in all of the following links. If you have not done so already - Enable System Protection and create a NEW System Restore Point <<<<< Important. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed Disable-Fast-Startup <<<<< Important. Show-Hidden-Folders-Files-Extensions Please run the following scans: Please pay close attention the the instructions in all of the following links. Click the following link and run a Scan with AdwCleaner Click the following link and run a Scan with Malwarebytes If you have issues with the installation of Malwarebytes, use this link instead. https://downloads.malwarebytes.com/file/mb5_offline RESTART the computer <<<<< Important. Click the following link and run a Scan with Farbar Recovery Scan Tool Example image of where to click to attach files when posting your reply Then be patient for the next expert to take your case. <<<<< Important. Thank you Link to post Share on other sites More sharing options...
DoubleBond Posted June 24 Author ID:1644989 Share Posted June 24 Good Afternoon, Thank you for the direction. I have attached the requested files below. 6-24-24 Addition.txt 6-24-24 AdwCleaner[S00].txt 6-24-24 FRST.txt Malwarebytes Scan Report 2024-06-24 222013.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 25 Root Admin ID:1645043 Share Posted June 25 Hello @DoubleBond Please run the following Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
DoubleBond Posted June 25 Author ID:1645084 Share Posted June 25 Good Morning, I have run the requested Dr. Web CureiIt! scan and attached the report. Please see below. 6-25-24 cureit.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 25 Root Admin ID:1645187 Share Posted June 25 Dr. Web found an entry it believes to be an infected container and removed it. Please RESTART the computer and get me some updated, fresh logs Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Link to post Share on other sites More sharing options...
DoubleBond Posted June 25 Author ID:1645251 Share Posted June 25 Good Afternoon, Thanks for the next steps! I've attached the requested logs below. 6-25-24 Addition.txt 6-25-24 FRST.txt 6-25-24 FSS.txt 6-25-24 SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 26 Root Admin ID:1645495 Share Posted June 26 Please follow the steps below [ 1 ] Windows Defender does not like these files. If they're still present I'd recommend you consider deleting them E:\Box of Secrets Rip 5-23-24\Ole Miss 2011-2015\Ole Miss 2011-2012\FreePDFTabletInstall.exe E:\Box of Secrets Rip 5-23-24\Ole Miss 2011-2015\Ole Miss 2014-2015\Spring 2015\Ch E 511\chemical engineering solution manuals_10924_i39462352_il345.exe Empty your Recycle Bin as well to remove this: E:\$RECYCLE.BIN\S-1-5-21-2235700040-796404505-11447836-1001\$RSAW84B.exe [ 2 ] Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\wrmer\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt [ 3 ] Please Uninstall, Update, or otherwise address the following as appropriate for your computer 7-Zip 23.01 (x64) v.23.01 Warning! Download Update | Uninstall old version and install new one. calibre 64bit v.7.4.0 Warning! Download Update Discord v.1.0.9011 Warning! Download Update LibreOffice 7.6.2.1 v.7.6.2.1 Warning! Download Update NVIDIA GeForce Experience 3.28.0.412 v.3.28.0.412 Warning! Download Update VLC media player v.3.0.20 Warning! Download Update Please uninstall the following ---------------------------- [ UnwantedApps ] ----------------------------- Bonjour v.3.0.0.10 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. JDownloader 2 v.2.0.1 Warning! Suspected Adware! If this program is not familiar to you it is recommended to uninstall it Then RESTART the computer and check for Windows Updates and install any found The latest Windows Updates if you have enabled Windows Updates->Advanced options->Optional updates should be able to find and install the correct driver for this missing driver. ==================== Faulty Device Manager Devices ============ Name: PCI Encryption/Decryption Controller Description: PCI Encryption/Decryption Controller Class Guid: Manufacturer: Service: Problem: : The drivers for this device are not installed. (Code 28) Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard. [ 4 ] RESTART the computer again and run a new Malwarebytes scan and post back that new log Link to post Share on other sites More sharing options...
DoubleBond Posted June 27 Author ID:1645524 Share Posted June 27 Good Evening, I have completed the requested items above, and I am attached the logs below. The only trouble I ran into was a Windows Security Updated Failed. I have attached a picture of the relevant update log. Thanks! 6-26-24 Fixlog.txt Malwarebytes Scan Report 2024-06-27 005642.txt Link to post Share on other sites More sharing options...
Porthos Posted June 27 ID:1645529 Share Posted June 27 (edited) 58 minutes ago, DoubleBond said: The only trouble I ran into was a Windows Security Updated Failed. A very common issue and the following is the reason. The show/hide tool is the safest fix. https://www.bleepingcomputer.com/news/microsoft/microsoft-wont-fix-windows-0x80070643-errors-manual-fix-required/ Quote Users are also advised to use Microsoft's Show or Hide Tool to hide the update Edited June 27 by Porthos Link to post Share on other sites More sharing options...
DoubleBond Posted June 27 Author ID:1645531 Share Posted June 27 Good Evening Porthos, Thank you for the update! I'm not super familiar with powershell. How do I download and run that script? Thanks! Link to post Share on other sites More sharing options...
Porthos Posted June 27 ID:1645533 Share Posted June 27 10 minutes ago, DoubleBond said: Thank you for the update! I'm not super familiar with powershell. How do I download and run that script? Forget any script. use the tool in the link to hide the update. Quote Users are also advised to use Microsoft's Show or Hide Tool to hide the update Link to post Share on other sites More sharing options...
Porthos Posted June 27 ID:1645534 Share Posted June 27 (edited) Edited June 27 by Porthos Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27 Root Admin ID:1645550 Share Posted June 27 Thank you for the log. Overall it ran well. It also found and fixed some other Windows issues Windows Resource Protection found corrupt files and successfully repaired them. As @Porthos explained. This is a known issue that apparently Microsoft so far does not plan on fixing in an automated fashion. Please see the following information about the KB5034441 Windows Update installation failure Microsoft won't fix Windows 0x80070643 errors, manual fix required May 2, 2024 https://www.bleepingcomputer.com/news/microsoft/microsoft-wont-fix-windows-0x80070643-errors-manual-fix-required/ KB5028997: Instructions to manually resize your partition to install the WinRE update https://support.microsoft.com/en-us/topic/kb5028997-instructions-to-manually-resize-your-partition-to-install-the-winre-update-400faa27-9343-461c-ada9-24c8229763bf Extend the Windows RE Partition using PowerShell (Microsoft) https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/add-update-to-winre?view=windows-11#extend-the-windows-re-partition Microsoft shares script to update Windows 10 WinRE with BitLocker fixes January 11, 2024 https://www.bleepingcomputer.com/news/microsoft/microsoft-shares-script-to-update-windows-10-winre-with-bitlocker-fixes/ Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27 Root Admin ID:1645551 Share Posted June 27 How is the computer running now otherwise? Are there still any signs of infection or any other unresolved issues? Link to post Share on other sites More sharing options...
DoubleBond Posted June 27 Author ID:1645682 Share Posted June 27 Good Morning, I have successfully hidden the security update listed above. Overall the computer is running well! I was able to connect to the Space Engineer Server that gave me issues before, and it connected to the correct IP and not the malicious one as before. If it starts giving me issues in the next few days I'll be sure to reach back out. Thank you for all the time you spent and help you've given me! On a general note, is the diagnostic path listed in this thread a good one to follow if I have issues in the future? (Excluding the custom fixit file of course.) Thanks again! Sincerely, DoubleBond Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 27 Root Admin ID:1645708 Share Posted June 27 The Malwarebytes scan and the Farbar log scan are typically at least the initial start if needed in the future, but keeping on top of things and using critical thought process when using the computer can help reduce the need to have to diagnose potential malware threats in the future. Excellent, glad to hear all is well again. I'll go ahead and close your topic now and wish you well. Please follow the directions below to remove the logs and tools we've used. If any are still left after that you can manually uninstall or delete them. Take care and stay safe out there. Try to follow as much of the advise below as you can as well. Let's go ahead and do some clean-up work and remove the tools and logs we've run. Please download KpRm by kernel-panik and save it to your desktop. right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, ensure all boxes under Actions are checked. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log will open in Notepad titled kprm-(date).txt. You can close it. We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal Link to post Share on other sites More sharing options...
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