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[ RESOLVED ] VPN - not available with Lifetime subscription!!!!

Darth_Mader
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Darth_Mader

Darth_Mader

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I have been a Malwarebytes user since 2013. My 3 subscriptions are "Lifetime".

I decided to purchase 4 licenses for VPN support. I am not able to activate the licenses on my windows computers. I opened a ticket with support and their response was not acceptable.

I was not advised of this when I purchased the VPN licences.

Supports email :

That is correct, the newest version 5 of the Malwarebytes app already has the Premium Security and Privacy VPN all in one app. Unfortunately, if your Malwarebytes app has been updated, it can no longer go back to an older version as the older versions are no longer available for download.

Additionally, Lifetime subscriptions were only offered for a limited time back then and these subscriptions cannot be modified (upgrade or add device seat). To get both security and VPN on your computer the option would be to get a new subscription, Malwarebytes Plus for that specific device.

This is not an acceptable answer.

I would like support to provide a way to downgrade my current version so that I may add vpn license.

PLEASE ADVISE My current ticket is 4653412... I am sure this is Tier I support. I want to escalate

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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

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Porthos

Porthos

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Posted (edited)
4 minutes ago, Darth_Mader said:

I would like support to provide a way to downgrade my current version so that I may add vpn license.

Uninstall Version 5 Be sure to deactivate first, and install version 4.

image.png.580ae79d3b1cb5943cc652aa104f9044.png

Version 4 is only available with the offline installer.

https://downloads.malwarebytes.com/file/mb4_offline

https://support.malwarebytes.com/hc/en-us/articles/360038479154-Activate-Subscription-on-Malwarebytes-for-Windows-v4

Edited by Porthos
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Darth_Mader

Darth_Mader

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25 minutes ago, Porthos said:

Uninstall Version 5 Be sure to deactivate first, and install version 4.

Version 4 is only available with the offline installer.

https://downloads.malwarebytes.com/file/mb4_offline

https://support.malwarebytes.com/hc/en-us/articles/360038479154-Activate-Subscription-on-Malwarebytes-for-Windows-v4

Once Ver 4 is installed. Will I be able to then download a seperate VPN App to then use my licenses I just purchased?

 

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Darth_Mader

Darth_Mader

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7 minutes ago, Porthos said:

Uninstall Version 5 Be sure to deactivate first, and install version 4. ...

how would I deactivate Ver 5? or would it be best to just uninstall ver 5 and then update ver 4 to latest once my VPN has been installed?

 

 

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Porthos

Porthos

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Posted (edited)
3 minutes ago, Darth_Mader said:

I will install ver 4 and update to latest version.

You will have to stay on version 4. Hope you have more than one Lifetime license if using on more than one computer.

Edited by Porthos
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Darth_Mader

Darth_Mader

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9 minutes ago, Porthos said:

You will have to stay on version 4. Hope you have more than one Lifetime license if using on more than one computer.

should I have the " Automatically download and install updates turned off? and will the latest and greatest known threats be installed on ver 4?....I assume that the ver 5 is primarily the MB interface

 

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Porthos

Porthos

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Leave the defaults in MB4.

MB5 has better detection capabilities but you were in a hurry for the VPN and did not wish to wait(you did not know it is in the works) until the logistics were worked out where the VPN subscription is available for lifetime users of version 5.

The only thing I would change from default in MB4 is the following.

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security, or General in V5 tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

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