Unable to open Malwarebytes. It says “This app can’t run on your pc”

[quytung0000]

I cannot install the software. The notification says: "This app can't run on your PC. Check with the software publisher." I am using Windows 10. English is not my primary language. I apologize if there are any grammatical errors.

[Porthos]

@quytung0000

Can you please try this:

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

1. Download the offline installer from: https://downloads.malwarebytes.com/file/mb5_offline

2. Run the installer. Restart the computer after the installation.

Can you please let me know if that worked?

[quytung0000]

It worked thank you very much.

 

[quytung0000]

1 hour ago, Porthos said:

@quytung0000

Can you please try this:

Disable-Fast-Startup <<<<< Important.
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following. <<<<< Important.

1. Download the offline installer from: https://downloads.malwarebytes.com/file/mb5_offline

2. Run the installer. Restart the computer after the installation.

Can you please let me know if that worked?

Although I have successfully installed and can use Malwarebytes normally following your instructions, when I tried to install the previously downloaded file from the homepage, the message "This app can't run on your PC. Check with the software publisher." still appears. Is that okay?

 

[Porthos]

2 hours ago, quytung0000 said:

when I tried to install the previously downloaded file from the homepage, the message "This app can't run on your PC. Check with the software publisher." still appears. Is that okay?

That installer on the homepage is failing for many people.

Did your scan find any issues?

[quytung0000]

4 hours ago, Porthos said:

That installer on the homepage is failing for many people.

Did your scan find any issues?

Yes, after scanning, I successfully found a few threats and moved them to quarantine, then restarted the computer. However, I noticed that in Task Manager, there are still two suspicious programs, and Malwarebytes doesn't seem to be able to remove them.

[Porthos]

5 minutes ago, quytung0000 said:

However, I noticed that in Task Manager, there are still two suspicious programs, and Malwarebytes doesn't seem to be able to remove them.

 

Although I will not be directly assisting you, a malware removal expert will be along to assist after you do the following.

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes: Please pay close attention the the instructions in all of the following links.

• If you have not done so already - Enable System Protection and create a NEW System Restore Point  <<<<< Important.
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup <<<<< Important.
• Show-Hidden-Folders-Files-Extensions

Please run the following scans: Please pay close attention the the instructions in all of the following links.

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes
      RESTART the computer <<<<< Important.
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 

Example image of where to click to attach files when posting your reply

Then be patient for the next expert to take your case. <<<<< Important.

 

Thank you

[AdvancedSetup]

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