Merrya Posted June 12 ID:1642628 Share Posted June 12 Hello, A Malwarebytes pop up window keeps coming up saying that a website is blocked due to malware, and at times due to exploit IP address: 212.237.217.136 Port: 80 Type: outbound File: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe Malwarebytes system scans including root kits, PUMs and PUPs are clean. Link to post Share on other sites More sharing options...
JSntgRvr Posted June 12 ID:1642632 Share Posted June 12 Let's go ahead and run a couple of scans and get some updated logs from your system. Please make the following changes. Temporarily disable your antivirus real-time protection or other security software first. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions Next, run these steps and post back the logs as an attachment when ready. [ 1 ] Malwarebytes for Windows If you already have Malwarebytes installed then open Malwarebytes and click on the small gear icon, then click on the "Check for updates" button on the General tab. After any updates, click the middle Scan button from the main page. It will automatically run a Threat Scan. If you don't have Malwarebytes installed yet please download it from here and install it. Once installed then open Malwarebytes and select Scan and let it run. Once the scan is completed, make sure you have it quarantine any detections it finds. If no detections were found click on the Save results drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply. If Malwarebytes won't run then please skip to the next step and let us know in your next reply that the scanner would not run. [ 2 ] Malwarebytes AdwCleaner Please download Malwarebytes AdwCleaner and save the file to your Desktop or Downloads folder. Double-click to run the program - Malwarebytes AdwCleaner guide Accept the End User License Agreement. Wait until the database is updated. Click Scan Now. When finished, if items are found please click Quarantine to finish the cleaning process. Your PC should reboot now if any items were found. After reboot, a log file will be opened. Attach that log to your next reply. If No Detections are found, Click Skip Basic Repair WARNING: Do Not click the Run Basic Repair button unless instructed to by a Malwarebytes support agent or authorized helper RESTART THE COMPUTER Before running Step 3 [ 3 ] Gather MBST Logs Please do the following so that we may take a closer look at your system for any possible infections. NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply WARNING: Do Not click the Repair System under Advanced unless requested to by a Malwarebytes support agent or authorized helper Link to post Share on other sites More sharing options...
Merrya Posted June 12 Author ID:1642646 Share Posted June 12 First thanks for the help tracking this problem. I ran the various steps suggested: Malwarebyte scan came up clean, adwcleaner found a PUP related to drivers update, rebooted machine, and gathered MBST logs The pop up window about blocking website is still here Various files uploaded Malwarebytes Scan Report 2024-06-12 161740.txt mbst-grab-results.zip AdwCleaner[S00].txt AdwCleaner[C00].txt Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted June 12 Solution ID:1642660 Share Posted June 12 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... This Fix will empty the following folders: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix. The system will be rebooted after the fix has run. FRST64 was saved as C:\Users\name\Downloads\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64 is saved. Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Dr.Web CureIt! Please download the Dr.Web CureIt! anti-virus utility https://free.drweb.com/ You will need to send them an email to obtain a link to download the scanner, please do so The downloaded file will normally have a unique name such as: q7a9tr4p.exe Close all open applications and locate the downloaded file and double-click to run it The program will take a moment to launch and bring up the License and Update screen Place a check mark to agree to the terms and then click on the Continue button Click the underlined link Select objects for scanning On the top left click the Scanning objects that should automatically check all objects Click the small wrench and make sure there is a check on Automatically apply actions to threats Then click the large button on bottom right Start scanning Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad The log is saved in the folder named Doctor Web in the top of your user profile folders Please attach that log on your next reply Link to post Share on other sites More sharing options...
Merrya Posted June 13 Author ID:1642736 Share Posted June 13 My street was out of power all day due to repair so when I booted up the computer the Malwarebytes pop up window this time warned about worm I couldn't find the FRST64 file in the downloads folder so I ran the FRSTEnglish file instead since it's what I had but without admin privilege since the option wasn't offered. Rebooted machine. Log is below Half-way through running FRSTEnglish, the Malwarebytes pop up window disappeared and hasn't reappeared yet I downloaded and ran the Dr.Web Cureit! utility without finding anything new (log below) Thank you, Yann Fixlog.txt cureit.log Link to post Share on other sites More sharing options...
JSntgRvr Posted June 13 ID:1642738 Share Posted June 13 There were no infected files detected, The script ran successfully. How is the computer doing? Link to post Share on other sites More sharing options...
Merrya Posted June 13 Author ID:1642743 Share Posted June 13 The computer is running fine and there is no Malwarebytes window warning anymore. Could FRST have gotten rid of the infection when cleaning up tmp files, etc? I should mention that this computer was hacked ~one month ago probably by an email that I opened. I had it cleaned by a local tech. He mentioned that he ran a dozen scripts and found several viruses. I haven't stored important info on it since. Still a little disconcerting. Link to post Share on other sites More sharing options...
JSntgRvr Posted June 13 ID:1642811 Share Posted June 13 There were signs of malware: Quote Startup: C:\Users\name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\xhoqzjwo5v4.lnk [2023-11-02] <==== ATTENTION Startup: C:\Users\name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ycaeix0pcog.lnk [2023-11-02] <==== ATTENTION Startup: C:\Users\name\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\xhoqzjwo5v4.lnk [2023-11-02] <==== ATTENTION ShortcutTarget: xhoqzjwo5v4.lnk -> C:\Users\name\AppData\Roaming\qgoyziiimlp.1dh23f4aogm () <==== ATTENTION [zero byte File/Folder] <==== ATTENTION ShortcutTarget: ycaeix0pcog.lnk -> C:\Users\name\AppData\Roaming\2vuzqz005r4.q14bgr1l5uk () <==== ATTENTION [zero byte File/Folder] <==== ATTENTION All temp files were deleted. It is possible that malware be hidden on temp files. As of now all looks clear, Lets proceed with the cleanup: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Delete Restore Points - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Please review the following to help you better protect your computer and privacy Tips to help protect from infection Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal. Regards. Link to post Share on other sites More sharing options...
Merrya Posted June 15 Author ID:1643084 Share Posted June 15 I can see that 3 out of 5 suspicious items date from November, well before the May hack I mentioned. As you recommended I proceeded with the clean up. It'll take me a little while to review all the reading materials you provided. I installed Bitwarden in order to avoid a repeat of the credit cards/bank account fiasco of a month ago. I really appreciate all your help. Thank you, Yann Link to post Share on other sites More sharing options...
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