Jump to content

something went wrong with Malwarebytes


Recommended Posts

 

Hi,

1. After installing Malwarebytes on my Mac, it works fine for about a day, but then it shows an error when I try to launch it. 

 
- I’ve redownloaded Malwarebytes from the official website, and reinstalled Malwarebytes several times to fix the issue, but the problem always reappears after a day or two. 
 
- I’ve also tried restarting my Mac multiple times.
 
2. I've provided a screenshot of the error, and I’ve also created the log files from the app MBST-Mac, tried to send the generated .zip file to support@malwarebytes.com, and got an auto reply saying its monitored, so I tried to create a ticket with the AI bot after logging in, please see screenshots/
 
Is it impossible to get support other than via the forums?
 
 
 

Screenshot - Malwarebytes for Mac 2024-05-24 at 08.58.15@2x.png

Screenshot - How to contact Malwarebytes support – Malwarebytes Help Center 2024-05-24 at 10.08.57@2x.png

Screenshot - Subscriptions  Malwarebytes 2024-05-24 at 10.10.02@2x.png

Link to post
Share on other sites

  • Staff

Support will need to take a closer look for a more specific answer, but the general reason for seeing that message is that the process named RTProtectionDaemon - which is a Malwarebytes process responsible for managing real-time protection - is not running.

One potential reason for this is if you have disabled login items for Malwarebytes on a recent version of macOS. Go to System Settings -> General -> Login Items and make sure the Malwarebytes item is turned on (as shown below).

image.png.681de6f6af5abedd0c10605f18cef64a.png

  • Like 1
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.