[ RESOLVED ] Scheduled Scan Starts One Hour Late Since MB Upgraded to v5.0.x

[lmacri]

My Malwarebytes Premium application self-upgraded from v4.6.12.323-1.0.2309 to v5.1.3.110-1.0.1219 on 19-Apr-2024, and since then my weekly Threat Scans that are scheduled to run at 6:00 PM every Friday have started one hour late at 7:00 PM.  I live in Winnipeg, Manitoba, Canada in the Central time zone and assume this is similar to the problem reported by Krusty in their October 2022 Scheduled Scan Not Changing When Daylight Savings Changes where Malwarebytes v5.0.x does not recognize that I'm currently on Central Daylight Time (CDT).  My system clock shows the correct date and time.

I'm guessing this could be fixed by deleting my current scheduled scan and creating a new one from scratch but I didn't want to make any changes to my Malwarebytes settings until someone has looked at my mbst-grab-results.zip file.

mbst-grab-results 17 May 2024.zip

 

Here's what my scan schedule looks like in my settings ....

..and this shows today's (17-May-2024) Friday scheduled scan launching at 7:00 PM.

 

Please note that my Malware.AI.4289315118 detection today for HiBit System Information Portable v2.1.20 (HiBitSysInfo-Portable-2.1.20.zip) has been reported as a false positive in my 17-May-2024 topic FP - HiBit System Information Portable v2.1.20 (Malware.AI.4289315118).
-----------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v126.0.0 * Microsoft Defender v4.18.24040.4 -1.1.24040.1 * Malwarebytes Premium v5.1.4.112-1.0.1244 * Macrium Reflect Free v8.0.7783

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[AdvancedSetup]

We have attempted to duplicate this in-house but so far we've not been able to duplicate.

Please try removing the schedule and creating a new one and let us know if you're still able to reproduce

 

[David H. Lipman]

Perhaps it is related to a Day Light Savings issue?

[lmacri]

On 5/23/2024 at 11:34 AM, David H. Lipman said:

Perhaps it is related to a Day Light Savings issue?

Hi AdvancedSetup:

As expected, deleting my "old" scheduled scan and creating a new one solved the problem, and my latest weekly scan ran on schedule at 6:00 PM this past Friday.

Daylight Savings Time (DST) started in Canada on 10-Mar-2024 and my Malwarebytes Premium didn't auto-update from v4.x to v5.x until 19-Apr-2024.  I suppose it's possible that I didn't notice that my scheduled scans were running an hour late as far back as 10-Mar-2024 (this glitch has happened to me before during a DST switch) but I don't know for certain if that was the case this time since my scan reports don't go back that far.

Whatever the cause, Malwarebytes is the only software I've used that will occasionally lose track of the one hour DST offset for my time zone, even though my system clock shows the correct time of day. I understand this isn't a critical bug but I wish the software developers would fix this annoying glitch once and for all.
-----------
Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4412 * Firefox v126.0.0 * Microsoft Defender v4.18.24040.4 -1.1.24040.1 * Malwarebytes Premium v5.1.4.112-1.0.1244 * Macrium Reflect Free v8.0.7783

[AdvancedSetup]

Thank you for the update @lmacri

I'm glad that resolved your issue

 

[AdvancedSetup]

Closing this topic as it's been resolved.