Windows Media Player Legacy and Malwarebytes 5

[willymike]

Ever since getting version 5 of Malwarebytes on my Windows 11 system, Windows Media Player Legacy (v12) won't play .mp3, mp4 or other any media files.
I eventually get "not responding" in the media player, and also get one or both of the following errors ... "The RPC server is unavailable / The remote procedure call failed"

If I shutdown  MB, the legacy WMP works like it used to with MB 4.xxxx 
I dual boot and have a clean image of Windows 11 that also has MB 5 with the same results

RPC services are running, and I've tried all suggested built in Windows troubleshooters, removed and re-adding media player
The new media player works, as does VLC, but I'm one of many that prefer the old WMP

Wondering of anyone else has run across the same issue and found a solution ?
thanks for listening

Malwarebytes version 5.1.4.112
Update package version 1.0.84723
Component package version 1.0.1233

Microsoft Windows Home
Version 23H2 (OS Build 22631.3593)

Windows Media Player Legacy
Version:12.0.22621.3593
 

[Ried]

Hello willymike,

We did have one other report of this and it's being looked into. Turning off Malware & Pup protection seemed to help, does that help for you too?

[willymike]

I did try turning off the individual  protection settings and also all of them at once which helped at first, but after a couple of successful views, problem came back.
I just tried turning off Malware & Pup protection by itself, same thing, worked a couple of times and problem came back
I also cleared any settings in WMP that might connect to the internet, even disable network adapters with no change

 

[Ried]

Thanks, can you please run our Support Tool and attach the mbst-grab-results.zip?  The instructions are in the 2nd post in this topic

[willymike]

mbst-grab-results.zip

[Ried]

Hi willymike,

Thanks - I'd like to take this to the HelpDesk and work with you there. I'll be creating a ticket for you, please be on the lookout for it.

[AdvancedSetup]

Let me recommend some other changes as well @willymike

 

[ 1 ]

Your DNS Servers: 192.168.1.254 - 75.153.171.67 

Please consider changing your default DNS server settings. Please choose one provider only

DNS is what lets users connect to websites using domain names instead of IP addresses

Pick just one of these 5 providers. And be aware that you need to modify 1 time for IPv4 & a 2nd pass for IPv6

• Quad 9 Public DNS  IPv4  9.9.9.9 and 149.112.112.112  IPv6  2620:fe::fe  and  2620:fe::9  (one of the best for most users)
• Google Public DNS: IPv4   8.8.8.8 and 8.8.4.4   IPv6   2001:4860:4860::8888 and 2001:4860:4860::8844
• Cloudflare: IPv4   1.1.1.1 and 1.0.0.1   IPv6   2606:4700:4700::1111 and 2606:4700:4700::1001
• OpenDNS: IPv4   208.67.222.222 and 208.67.220.220  IPv6  2620:119:35::35 and 2620:119:53::53
• DNSWATCH: IPv4   84.200.69.80 and 84.200.70.40   IPv6  2001:1608:10:25::1c04:b12f and 2001:1608:10:25::9249:d69b

The Ultimate Guide to Changing Your DNS Server
https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Here is a YouTube video on Changing DNS settings if needed

 

[ 2 ]

Are you still using this? It is over 14 years old which is an eternity in computer terms

iPPCamScan

HKLM-x32\...\Run: [iPPCamScan] => C:\Program Files (x86)\iPassion\Driver\iP293x\iPScan.EXE [98304 2010-04-29] (iPassion Technology Inc. -> )

You probably don't really need a PDF port monitor running all the time either. One can easily save or print to PDF using the installed Acrobat 9

HKLM\...\Print\Monitors\Adobe PDF Port Monitor: C:\Windows\system32\AdobePDF.dll [52568 2009-08-19] (Adobe Systems, Incorporated -> Adobe Systems Inc)

 

 

 

 

[ 3 ]

Script written for: willymike @willymike

Please run the following fix

Make a NEW System Restore Point

 

Copy the following file:    C:\Users\mike\AppData\Local\Temp\mwb1901.tmp\FRSTEnglish.exe 

to this folder: C:\Users\mike\Downloads\FRSTEnglish.exe

 

 

NOTE: Please read all of the information below before running this fix.

• NOTICE: This script was written specifically for this user, for use on this particular machine.
• Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\mike\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
               Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

Edited May 18 by AdvancedSetup
Updated information

[AdvancedSetup]

Closing topic as there has been no further follow up from the original customer