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1st time post.  Just received April MWB monthly security update.  Have 4 devices (3 windows, 1 android) and 1 detection.

The update says: 

 

The detection count provided reflects all active Windows and macOS devices associated with your account . Does this mean the Android is omitted from the report so the detection must be on a Windows device?

I can see the 4 devices in my MWB account but no indication of which device had the threat.  Where should I be looking to find which device encountered the threat and what it was.  I'd like to understand this to warn the relevant family member to avoid the threat website.  Thanks.

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  • Staff

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12 hours ago, PDropped said:

MWB staff are you saying I should put in a support call instead of raising a question here?

That post is an automatic bot post.

21 hours ago, PDropped said:

Does this mean the Android is omitted from the report so the detection must be on a Windows device?

Very possible, I do not think any phone is included in that. But since I do not use MB on a phone I can not give you a definitive answer.

But yes, support will have the answers you are looking for.

Edited by Porthos
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  • Root Admin

The Android data is not included

In general depending on what you received can get into privacy issues or concerns and why it might be better to create a support ticket to reduce the risk of possible privacy concerns.

Consumer Support

https://support.malwarebytes.com/hc/en-us/requests/new

Thank you

 

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