Daily scan not running automatically

[Chasbo47]

Greetings. I am running Windows 10 Home 64bit with Premium and it has worked flawlessly for many years. Last week when I started my computer I I had a Windows Security box appear that was related to apps. Not knowing what it was related to I Xed it off and continued working. Historically when I start the computer within 10-15 minutes I would get a popup that a scan had completed by Premium and all was well. Since that time last week I do not get the popup and to get a scan I have to open Premium and run it manually. I assume I'm still protected by Premium. I have Premium set to run a daily scan when idle .  Can someone provide guidance as to what may be causing me not to get auto scans?  I appreciate your assistance ...

[Malwarebytes]

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[Chasbo47]

I have attached log results from support tool

mbst-grab-results.zip

[Porthos]

1 hour ago, Chasbo47 said:

I have Premium set to run a daily scan when idle . 

Does your computer get to go idle?

I would set a time to run when the computer is on and awake instead of the idle scan.

[Chasbo47]

Not sure what is meant by "idle scan" ....   I turn the computer on, it is up and running and I just let it sit without doing anything. In the past during that time I could bring up Task Manager and within 10-15 minutes I could see the Malwarebytes app start running and after it completed I would get the popup giving the results .  It's worked that way for all the years I've had Premium ..   I can manually trigger the scan and I get the popup like normal ..   I reset to default setting within the app with no change ...   I have a feeling some change has occured due to the appearance of that Security box window I got last week ...   Many thanks for your reply 

[Porthos]

Turn off smart scanning and set your own time.

[Chasbo47]

I have scheduled scan for daily at 11AM and turned smart scan off ..   The scan scheduler page now shows smart scan disabled ..   Do you know if that scan will occur even if I am using the computer at that time? We have the computer on all day ..   Thanks for your help ..  I will monitor and repost results at a future date ...

[Porthos]

8 minutes ago, Chasbo47 said:

Do you know if that scan will occur even if I am using the computer at that time? We have the computer on all day ..

As long as the computer is not in sleep mode it will run.

[Chasbo47]

Followed your guidance and set scan time daily about 2 hours in the future then watched it at that time and it did run a quick scan as I hoped. Will continue to monitor for the next few days to see if it continues.  Don't know why smart scan has quit working as it has in the past and I noticed a number of posts on forum related to this problem.. None the less if this continues to work I'm okay with that .. Thanks again for your help .... 

[Porthos]

I would suggest turning the following off.

Quote

Fast Startup:                    On

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

[MBUSR]

Where is "scheduled scans" setting located in MB Premium V.5?

[Porthos]

 

 

Edited April 30 by Porthos

[MBUSR]

@Porthos 

Thanks :)

[Chasbo47]

An update: The manually scheduled scans were working fine so I reset back to smart scan. Gave it the whole day to run and it ran scan although on details I noted that it scanned very few items compared to if I click on the home page to run a scan at any time. I'm assuming when I do that that it is equal to a threat scan which looks at many more items ... Also noted that it did run the weekly threat scan as scheduled by smart scan ...   Number of items scanned in a quick scan must be less than a threat scan ... Thanks to all for your assistance ......

[Porthos]

5 minutes ago, Chasbo47 said:

Number of items scanned in a quick scan must be less than a threat scan

This is correct. A quick scan scans the same thing as the threat scan except for the file system.

It skips the file scan. That is why it is "quick"

 

 

 

Edited May 7 by Porthos