Virus Problem

[xipilastiko]

FRST.txtAddition.txt

[xipilastiko]

Please help me to remove virus.

[JSntgRvr]

Welcome 
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

• Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
• First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
• Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
• Please read ALL instructions carefully and perform the steps fully and in the order they are written.
• If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
• Continue to read and follow my instructions until I tell you that your machine is clean.
• If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
• Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. 

Let's begin... 

Let me revise your logs. I'll be right back.

[xipilastiko]

Thanks.

[JSntgRvr]

This Fix will empty the following folders:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Discord cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns, please ask before running this fix.

The system will be rebooted after the fix has run.

FRST64,exe is saved in this location : C:\Users\New User\Downloads\FRSTEnglish.exe.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges 
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Click on these links and follow the instructions:

 

 

Attach the logs.

[xipilastiko]

Hi, here is the fixlog, i did a scan and still detected 2 virus.Fixlog.txt

[xipilastiko]

I ran a new scan with the farbar tool and here are the results.Addition.txtFRST.txt

Hope you can help me. Thanks.

[JSntgRvr]

FRST64,exe is saved in this location : C:\Users\New User\Downloads\FRSTEnglish.exe.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges 
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

You will need to send them an email to obtain a link to download the scanner, please do so

• The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
• Close all open applications and locate the downloaded file and double-click to run it
• The program will take a moment to launch and bring up the License and Update screen
• Place a check mark to agree to the terms and then click on the Continue button
• Click the underlined link Select objects for scanning
• On the top left click the Scanning objects that should automatically check all objects
• Click the small wrench and make sure there is a check on Automatically apply actions to threats
• Then click the large button on bottom right Start scanning
• Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
• The log is saved in the folder named Doctor Web in the top of your user profile folders
• Please attach that log on your next reply

Re-scan with FRST64 (FRSTEnglish.exe) and attach new logs in Normal Mode.

[xipilastiko]

Hi, this is the Fixlog entry.Fixlog.txt

I ran another scan after the fix and these are the results. FRST.txtAddition.txt

[JSntgRvr]

FRST64,exe is saved in this location : C:\Users\New User\Downloads\FRSTEnglish.exe.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges 
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Please perform a virus scan with Dr. Web and post its report.

[xipilastiko]

Here is the fixlog. Fixlog.txt

i ran a scan with the program you said, the result:cureit.log

[JSntgRvr]

Dr. Web found an infection on your Firmware. Have you checked if there is an update for it?

Please re-scan with Dr. Web to verify if the application cured the issue.

[JSntgRvr]

FRST64,exe is saved in this location : C:\Users\New User\Downloads\FRSTEnglish.exe.exe

• Download the enclosed file  Fixlist.txt
• Save it in the same location FRST64.exe is saved (FRSTEnglish.exe)
• Start FRST (FRST64) with Administrator privileges 
• This time around Press the Fix button and wait
• When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

[xipilastiko]

Here is the last fixlog. Fixlog.txt

This is the entry for the Dr.Web scan.cureit.log

The problem it's solved thanks i really appreciate the help you gave to me.

Greetings from Chile.

[JSntgRvr]

There are no infected objects detected

Chances are that those files are in a hidden partition, thus detected as rootkits.

Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

• Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

• Put a check mark next to these items:

- Delete tools

- Delete Restore Points

- Create Restore Point

- Delete now

• Click the "Run" button.

• When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
 
The following information will help you to keep your computer and data safer as well as improve your overall privacy

• Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  https://www.howtogeek.com/780233/best-password-manager/
• Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
• Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
• Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
• Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/
• Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

Cybersecurity basics & protection
 
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity
 
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
 
Please review the following to help you better protect your computer and privacy
 
Tips to help protect from infection
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal.

Arriba Chile. Regards.🙂