[ RESOLVED ] Lifetime Subscription Questions

[Butch73]

In the past, (many moons ago) I was using paid older version(s)  of Malware Bytes Pro and still have the old emails from 10 yrs ago with ID and reg key(s);Subsequently, I was upgraded to the lifetime

premium license and have the key info for it.  I suppose those old keys for the older versions would be like keys to old lost locks, i.e, useless.

1. Would that key (lifetime) work if I were to download (manual install) a newer version that was listed online instead of auto update?

I am just seeking assurances that if for some reason, I had to reinstall Malwarebytes, and if asked for a reg key, that the one I have will work.

 

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler

1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

Spoiler

 

 

 

 

Spoiler

 

 

 

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Porthos]

43 minutes ago, Butch73 said:

Would that key (lifetime) work if I were to download (manual install) a newer version that was listed online instead of auto update?

Yes, they are lifetime keys.

What version do you have installed at this time???

[Butch73]

47 minutes ago, Porthos said:

Yes, they are lifetime keys.

What version do you have installed at this time???

See attached.

[Porthos]

 

1 hour ago, Butch73 said:

I had to reinstall Malwarebytes, and if asked for a reg key, that the one I have will work.

To use your old key you need to uninstall the version you have now and,

You can download and install Version 4 and activate it with your License ID and Key.

Malwarebytes v4.x offline installer....
https://downloads.malwarebytes.com/file/mb4_offline

Activate Subscription on Malwarebytes for Windows v4

 

If you have activation issues keep reading.

If you purchased your product directly from Malwarebytes, Sign in to your account. The account is linked to the email it was purchased with. You will need to be able to access it for the 2-factor account verification code.

 

If you purchased your product from a physical retail store or another authorized website, we recommend you create a Malwarebytes account login and register your license with us. Registering your license to the account website allows you to manage your subscription and devices and deactivate your license from a device. 

To register your license key, complete the following steps.

1. Sign in to your account.
2. In the Subscriptions tab, click the My subscriptions tab.
3. Scroll to the bottom of the list of your current subscriptions.
4. Click Link an existing subscription.
5. In the Register a license pop-up window, enter your license key exactly as provided. Use capitals and the dashes.
   • Note: If your subscription came with a License ID, click the check box, then enter your License ID.
6. Click Register to add the license key to your account.
7. 

 

The old keys were in the following format. Use capitals and the dashes.

ID xxxxx-xxxxx

Key xxxx-xxxx-xxxx-xxxx

 If all of the above fails. Create a support ticket. This ticket will most likely be closed because they can't find your subscription.

Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

 

Please submit only one ticket/request or your ticket will be further delayed.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

[Butch73]

Thanks for ALL the screen shots but wouldn't it be easier to just install the latest public version online and when asked for reg info to use what I have?

[Porthos]

2 minutes ago, Butch73 said:

but wouldn't it be easier to just install the latest public version online and when asked for reg info to use what I have?

Licensees with an ID and Key will not work with MB5 the newest version. There is no way to enter them.

Edited April 22 by Porthos

[Butch73]

Okay, I just downloaded the link for V4 and saved the activation link info you provided, thanks.

So, if need be, I could rebuild MB to its current state (version) by checking for updates after the initial V4 install and registration.  Thanks again.

 

[Porthos]

9 minutes ago, Butch73 said:

So, if need be, I could rebuild MB to its current state (version) by checking for updates after the initial V4 install and registration.

You could download the current version from the website and install over your already activated MB4.

[Butch73]

5 minutes ago, Porthos said:

You could download the current version from the website and install over your already activated MB4.

Ahh okay, I wonder why there wasn't a MB5 install like the MB4? But, I get what you are saying about how to re build to MB5 (Lifetime subscription) if my current backup or hard drive fails.

Just wanted to know option(s) to restore to my current state of MB if something unfortunate happens, HD failure or backup corrupt etc.

Is the deactivate subscription involved in this or when is it?

[Porthos]

38 minutes ago, Butch73 said:

Is the deactivate subscription involved in this or when is it?

You need to make sure your license is in your my.malwarebytes.com account.

[Butch73]

39 minutes ago, Porthos said:

You need to make sure your license is in your my.malwarebytes.com account.

Is already was. So if my license key info is registered here , the I would just "reactivate it" with info  (blanked out). I have 5 digit format.

And the activate subscription would be relevant in my case as I already paid for it.

 

I blanked out my info (PII).

 

[Porthos]

Does the key in the online account look like this?

XXXXX-XXXXX:XXXX-XXXX-XXXX-XXXX? Note the colon.

Edited April 22 by Porthos

[Butch73]

27 minutes ago, Porthos said:

Does the key in the online account look like this?

XXXXX-XXXXX:XXXX-XXXX-XXXX-XXXX? Note the colon.

It is in format such as this:

 

XXXXX-XXXXX:XXXX-XXXX-XXXX-XXXX

 

I thought this info was available from the MB software but nooooooo.....I had to log on by submiting a numeric code in an email then log on then O could fine my reg info.  I thought the actual program itself was

had the subscription info, have to log in for that info and not avail in installed MB program.

[Porthos]

11 minutes ago, Butch73 said:

have to log in for that info and not avail in installed MB program.

That is correct in MB5. Previous versions did have the info.

11 minutes ago, Butch73 said:

It is in format such as this:

 

XXXXX-XXXXX:XXXX-XXXX-XXXX-XXXX

That is exactly what I posted.  The first set before the colon is the ID and after the colon is the key.

MB5 does not have a way to enter those type of keys.

BUT, It can be done from within the online account.

It is extremely important to have access to your online account especially if your computer dies or you reformat and you do not have a chance or forget to deactivate from within the program.

 

 

Edited April 22 by Porthos

[Butch73]

46 minutes ago, Porthos said:

That is correct in MB5. Previous versions did have the info.

That is exactly what I posted.  The first set before the colon is the ID and after the colon is the key.

MB5 does not have a way to enter those type of keys.

BUT, It can be done from within the online account.

It is extremely important to have access to your online account especially if your computer dies or you reformat and you do not have a chance or forget to deactivate from within the program.

 

 

The info before the colon was very helpful info, I did not know that. Thanks for that.

[Porthos]

Also please note the options when clicking the 3 vertical dots as shown here. This can come in handy in case of a computer crash.

[Butch73]

So the latest download version I purchased was mbam-setup-2.2.0.1024.  After that I received auto updates up to where I am in the V5 series.

So, would key for my V2 work for the V4 then like you said install the online updates to be current.  This is just a hypothetical break glass in emergency scenario.

[Porthos]

2 minutes ago, Butch73 said:

So, would key for my V2 work for the V4 then like you said install the online updates to be current. 

The key is the same but mbam-setup-2.2.0.1024 is so far out of date you might as well forget about it.

Your license is good for what version is to come for as long as Malwarebytes exists.

Do you not have Version 4 or 5 activated yet?

[Butch73]

9 minutes ago, Porthos said:

The key is the same but mbam-setup-2.2.0.1024 is so far out of date you might as well forget about it.

Your license is good for what version is to come for as long as Malwarebytes exists.

Do you not have Version 4 or 5 activated yet?

Version 5 is and has been for as long as I can remember. From what you said before they did not make a life time V 5 install.

I have (now) the V 4 from your link. But the install of V4 sounds like a moot process if the old V2  keys won't work with V4 (if that is what you are saying).

[Porthos]

14 minutes ago, Butch73 said:

Version 5 is and has been for as long as I can remember.

Then you are good.

14 minutes ago, Butch73 said:

But the install of V4 sounds like a moot process if the old V2  keys won't work with V4 (if that is what you are saying).

Not even close.

The problem is if one who used to be using versions 1,2 or 3, does not receive database updates any longer. They are uninstalling those versions and downloading Malwarebytes directly from the main site which gives MB5 now.

There is no place to enter the old ID and Key combo in MB5, only the newer key only licenses sold.

Many bought a CD version and did not ever set up an online account and are coming here to the forum lost and upset.

 

I hope I am more clear now.

Edited April 22 by Porthos

[Butch73]

14 minutes ago, Porthos said:

Then you are good.

Not even close.

The problem is if one who used to be using versions 1,2 or 3, does not receive database updates any longer. They are uninstalling those versions and downloading Malwarebytes directly from the main site which gives MB5 now.

There is no place to enter the old ID and Key combo in MB5, only the newer key only licenses sold.

Many bought a CD version and did not ever set up an online account and are coming here to the forum lost and upset.

 

I hope I am more clear now.

For the most part your are clear.  So to sum this all up (if needed) , I could do a scratch install of V4 and enter the key info I have now from version 5 and  mindful of The first set before the colon is the ID and after the colon is the key and activate it and it would be in lifetime mode and subsequently D/L and install latest online offering over the V4.  Did I read you correctly?

[Porthos]

Just now, Butch73 said:

I could do a scratch install of V4 and enter the key info I have now from version 5 and  mindful of The first set before the colon is the ID and after the colon is the key and activate it and it would be in lifetime mode and subsequently D/L and install latest online offering over the V4.

Exactly.

 

[Porthos]

I am going to mark this topic as solved and close it.

If you have other issues, start a new topic.

Best wishes.

[Porthos]

Closing this topic as it's been resolved.