vinrot Posted April 21 ID:1631708 Share Posted April 21 Good evening, new to the forum, please be patient if the Google translation is not perfect, thanks. I have the PC under control, I have Windows antirus, and Malwaresbytes, but when they scan they don't find anything, I tried to solve it independently, with various reinstallations of the operating system, I brought the disk partition to 0, allocated, I reinstalled, but I didn't have solved, I tried to mount linux, but the control didn't change, I went back to windows 11, I updated the filmawer and everything that Lenovo made available as updates, but I'm always under control, I don't know what to try anymore. I don't know where I should look, I rely on your knowledge. Link to post Share on other sites More sharing options...
JSntgRvr Posted April 21 ID:1631728 Share Posted April 21 Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... Please download the Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe After renaming the file right-click over FRSTEnglish.exe and select "Run as administrator" When the tool opens click Yes to the disclaimer if this is the first time using the tool Make sure there is a check mark in the Addition.txt check box Press the Scan button. It will make a log FRST.txt and Addition.txt in the same directory the tool is run from. Please attach both logs to your next reply. Link to post Share on other sites More sharing options...
vinrot Posted April 22 Author ID:1631802 Share Posted April 22 Good morning, I understand the premises and will follow the advice, I attach the results, and I await the response, thank you FRST.txt Addition.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted April 22 ID:1631846 Share Posted April 22 The logs are incomplete. Please re-scan and post new completed logs. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 22 Root Admin ID:1631903 Share Posted April 22 @vinrot Please run the following scans again and post back new updated logs. There should be 4 logs to attach Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ Thank you Link to post Share on other sites More sharing options...
vinrot Posted April 23 Author ID:1632111 Share Posted April 23 I reran the scan, this is what it returns. I await further requests or results. Thank you FRST.txt Addition.txt Link to post Share on other sites More sharing options...
vinrot Posted April 23 Author ID:1632113 Share Posted April 23 SecurityCheck.txt Link to post Share on other sites More sharing options...
vinrot Posted April 23 Author ID:1632115 Share Posted April 23 Ok I also downloaded other scanners I will send the results again. Thank you FRST.txt Addition.txt FSS.txt SecurityCheck.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted April 23 ID:1632120 Share Posted April 23 That system was recently installed. There is no malware on these logs. Attach requested logs. Link to post Share on other sites More sharing options...
JSntgRvr Posted April 23 ID:1632121 Share Posted April 23 Adobe Acrobat (64-bit) v.23.008.20533 Warning! Download Update ^Please run Acrobat Reader DC and go Help - Check for updates...^ Link to post Share on other sites More sharing options...
vinrot Posted April 24 Author ID:1632245 Share Posted April 24 SCAN PERFORMED WITH MALWAREBYTES, I ATTACH RESULT. Thank you Malwarebytes Report della scansione 2024-04-24 075916.txt Link to post Share on other sites More sharing options...
vinrot Posted April 24 Author ID:1632256 Share Posted April 24 adobbe acrobat non accetta aggiornamento perchè dice non istallato Link to post Share on other sites More sharing options...
JSntgRvr Posted April 24 ID:1632296 Share Posted April 24 See if you can perform a new install, or use Edge. It is now capable to read .pdf files. How to Use Microsoft Edge PDF Reader | Edge Learning Center All is clear in your logs. No malware found. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Please review the following to help you better protect your computer and privacy Tips to help protect from infection Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal. Regards. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 25 Root Admin ID:1632555 Share Posted April 25 Topic has been reopened per request. Thanks Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted June 20 Root Admin ID:1644084 Share Posted June 20 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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