JasdeepSIngh Posted April 19 ID:1631309 Share Posted April 19 I downloded so patcher and I think it infected my system. I ran Windows defender offline scan and it detected and fixed the threat. After that I ran Adwcleaner and It also detected and fixed the threat. Than I ran Malwarebytes and it detected 8 issues and fixed them. I also ran Farbar program and I am attaching its logs. Windows is not behaving properly. I am unable to start update service and task manager. Initially no antivirus website was opening. Here are the logs. I am also running kaspersky virus removal tool. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
MKDB Posted April 19 ID:1631329 Share Posted April 19 Hello @JasdeepSIngh and My name is MKDB and I will assist you. Let's keep these principles as we proceed. Make sure to read the entire post below first. Please follow the steps in the given order and post back the log files. Please attach all log files into your post. Before we start, please make sure that you have an external backup, not connected to this system, of all private data. Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you. As English is not my native language, please do not use slang or idioms. It may be hard for me to understand. If you do not respond within 4 days, your topic will be closed. Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure. Please give me some time to review your logfiles. Thank you! 1 Link to post Share on other sites More sharing options...
MKDB Posted April 19 ID:1631330 Share Posted April 19 (edited) @JasdeepSIngh First, we will run a fix with FRST in order to remove some orphans, repair windows services and check windows system files. This may take some time, please be very patient. Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\ASUS\OneDrive\Desktop\ ). Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work. Close all open programs and save your work. Run FRST again. Press the FIX button only once and wait. Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about. Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code. Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request. If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart. FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply. fixlist.txt Edited April 19 by MKDB 1 Link to post Share on other sites More sharing options...
JasdeepSIngh Posted April 19 Author ID:1631380 Share Posted April 19 I used the fixlist here is the log file. I am also attaching Kapersky scan result screenshot. Windows update now working after the fix. I previously tried DISM but it failed with error source not found. Should I rum it again ? Fixlog.txt Link to post Share on other sites More sharing options...
MKDB Posted April 19 ID:1631401 Share Posted April 19 (edited) @JasdeepSIngh Thanks for your detailed feedback. I'm happy that windows update is working again. 👍 We've checked all important system files with SFC which came back clean: Windows Resource Protection did not find any integrity violations. If you like, you can run the following two commands from an elevated command prompt: dism /online /cleanup-image /StartComponentCleanup dism /online /cleanup-image /restorehealth I suggest to check all programs if they are up to date. Therefore, we can use SecurityCheck. I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications. Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe If Microsoft SmartScreen blocks the download, click through to save the file This tool is safe. Smartscreen is overly sensitive. If SmartScreen blocks the file from running click on More info and Run anyway Right-click with your mouse on the Securitycheck.exe and select "Run as administrator" and reply YES to allow to run & go forward Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file. Attach it with your next reply. You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt Edited April 19 by MKDB 1 Link to post Share on other sites More sharing options...
JasdeepSIngh Posted April 19 Author ID:1631409 Share Posted April 19 I ran both the commands and also securitycheck. Here is the log file SecurityCheck.txt Link to post Share on other sites More sharing options...
JasdeepSIngh Posted April 19 Author ID:1631410 Share Posted April 19 I ran both the commands and also securitycheck. Here is the log file SecurityCheck.txt 1 Link to post Share on other sites More sharing options...
Solution MKDB Posted April 19 Solution ID:1631412 Share Posted April 19 @JasdeepSIngh You should update some programs (if your still need them) or uninstall them (if you don't need them anymore): Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update OpenOffice 4.1.14 v.4.114.9811 Warning! Download Update Google Drive v.1.0 Warning! Download Update 7-Zip 19.00 (x64) v.19.00 Warning! Download Update GIMP 2.10.36 v.2.10.36 Warning! Download Update Zoom v.5.15.5 (19404) Warning! Download Update Java 8 Update 291 v.8.0.2910.10 Warning! Download Update VLC media player v.3.0.16 Warning! Download Update Adobe Acrobat DC v.20.006.20042 Warning! Download Update Google Chrome v.123.0.6312.124 Warning! Download Update Thank you for your cooperation. You can use KpRm to remove FRST and other tools. Please download KpRm by kernel-panik and save it to your desktop. Right-click kprm_(version).exe and select Run as Administrator. Read and accept the disclaimer. When the tool opens, select Delete Tools under Actions. Under Delete Quarantines select Delete Now, then click Run. Once complete, click OK. A log may open in Notepad titled kprm-(date).txt. I do not need it. Just close Notepad if it shows up. A few final recommendations can be found here: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Further reading if you like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. 1 Link to post Share on other sites More sharing options...
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