Switching from Corporate to a Premium license

[SeReal305]

Hello,

I trust you're doing well. It's been some time since I last used the computer, which has installed Malwarebytes Anti-Malware (Corporate) v1.80.2.1012. Yesterday, upon turning it on, I encountered an update error notification. Since the license (not a subscription) was acquired in 2016 and has been in use since then, I'm uncertain if I still have the purchase details. However, I'm confident I have saved the license ID and Key. 

Would it be feasible to transition from a Corporate to a Premium license while retaining the same ID/key?

[Porthos]

@SeReal305 Uninstall what you have and install MB4 and try to activate with your license.

https://downloads.malwarebytes.com/file/mb4_offline

https://support.malwarebytes.com/hc/en-us/articles/360038479154-Activate-Subscription-on-Malwarebytes-for-Windows-v4

If you have issues please contact support.

This is one issue only the support desk can address. The forum can not deal with license issues.

Please contact our support team at 

Submit  Business Support Ticket  

Please submit only one ticket/request. Additional tickets will increase the delay.

Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number.

Edited April 6 by Porthos