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Riskware keeps trying to open in microsoft edge


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Microsoft edge keeps trying to open riskware websites despite me not have it open. Ive tried resetting the settings, and it still occasionally shows up. I've attached the riskware warning, and the malware bytes scan report. I have also run the farbar recovery scan tool. All of these have been attached to this post. Please let me know the next steps so I can resolve this asap. Thank you

FRST_02-04-2024 18.35.56.txt Addition_02-04-2024 18.35.56.txt Riskware.txt malwarebytes scan.txt

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Hello @shmnn  and  :welcome:

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

  • Please follow the steps in the given order and post back the log files.
  • Please attach all log files into your post.
  • Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
  • Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
  • If you do not respond within 4 days, your topic will be closed.
  • Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

 

Please give me some time to review your logfiles.

Thank you!

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@shmnn

Your system was infected in December 2023 and April 2024.... two different infections. We will remove the crap.

 

First, we will run a fix with FRST.

This may take some minutes, please be very patient and do not interfere during the cleaning process.

 

 

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\sarah\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait.
  • Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
  • Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.
  • FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2024_11.33.52.zip, on your desktop as well. Please attach this file as well with your next answer.

 

Thank you!

 

 

fixlist.txt

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@shmnn

Well done!

 

We will collect zip file now.... it's a very short fix.

 

 

 

  • Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\sarah\Downloads\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

  • Close all open programs and save your work.
  • Run FRST again.
  • Press the FIX button only once and wait.
  • Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
  • If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
  • FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.
  • FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2024_11.33.52.zip, on your desktop as well. Please attach this file as well with your next answer.

 

 

fixlist.txt

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I don't regularly get the notifications, every so often they used to show up. Anywhere between 30 mins and 1 hour. Often I would get a notification right on reboot. I will use the computer tomorrow and let you know if anything shows up. Thank you for all your help so far! I greatly appreciate it :).

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@shmnn

You can delete the zip file from your desktop.

 

For a second opinion, I would like you to run ESET and SecurityCheck as well.

 

 

1️⃣

Let me have you run a different scanner to double-check. I don't expect it to find anything, but no harm in checking.

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe".
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get it started. 
  • When presented with the initial ESET options, click on "Computer Scan".
  • Next, when prompted by Windows, allow it to start by clicking Yes.
  • When prompted for scan type, Click on Full scan
  • Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
  • Have patience.  The entire process may take an hour or more. There is an initial update download.
  • There is a progress window display.
  • You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log.
  • If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
  • Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

 

 

2️⃣

Follow these instructions and attach the requestedd logfile:

 

 

 

 

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After running the eset tool it did nothing after completing the scan. I attached the security check text file to this post. Is there any risk of infection or malware after taking these steps? If i had the malware since December 2023, is there any chance of it already messing with my computer? I don't have any other issues with my computer performance.

SecurityCheck.txt

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@shmnn

You're system was infected with Adware/PUP in December, but we were able to remove it.

 

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore):

Malwarebytes version 4.6.11.320 v.4.6.11.320 Warning! Download Update
Notepad++ (64-bit x64) v.8.5.6 Warning! Download Update
Microsoft 365 Apps for enterprise - en-us v.16.0.17328.20184 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.31.31103 v.14.31.31103.0 Warning! Download Update
Google Drive v.1.0 Warning! Download Update
Microsoft Teams classic v.1.6.00.29964 Warning! Download Update
Zoom v.5.16.2 (22807) Warning! Download Update

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, select Delete Tools under Actions.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

 

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

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  • Root Admin

We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Imagine a world without malware. We do
https://www.malwarebytes.com/why-upgrading-matters-ceo

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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