ellemmae Posted November 18, 2009 ID:159338 Share Posted November 18, 2009 When I run Malware, it gets to my external drive and then I get an "error code 721 (0,5)". I followed all of the instructions under this topic. I uninstalled, ran the mbam clean up, re-installed and ran a quick scan, etc. exactly as directed. Everything went fine. However, when I run a full scan, the same thing happens as before. I have picture files in several folders on my external drive that won't open. It says the files are corrupted and unreadable. I also have one folder that I can open but the file names look like this │╦⌡?u9 Link to post Share on other sites More sharing options...
Staff screen317 Posted December 18, 2009 Staff ID:172004 Share Posted December 18, 2009 Hi and welcome to Malwarebytes.My apologies for the delay. Do you still need help?-screen317 Link to post Share on other sites More sharing options...
ellemmae Posted December 20, 2009 Author ID:173453 Share Posted December 20, 2009 When I run Malware, it gets to my external drive and then I get an "error code 721 (0,5)". I followed all of the instructions under this topic. I uninstalled, ran the mbam clean up, re-installed and ran a quick scan, etc. exactly as directed. Everything went fine. However, when I run a full scan, the same thing happens as before. I have picture files in several folders on my external drive that won't open. It says the files are corrupted and unreadable. I also have one folder that I can open but the file names look like this │╦⌡?u9 Link to post Share on other sites More sharing options...
ellemmae Posted December 20, 2009 Author ID:173454 Share Posted December 20, 2009 Yes, I would greatly appreciate your help. Thanks. Link to post Share on other sites More sharing options...
Staff screen317 Posted December 21, 2009 Staff ID:173538 Share Posted December 21, 2009 Hi,Download DDS by sUBs and save it to your Desktop.Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post the one that is not minimized.-screen317 Link to post Share on other sites More sharing options...
ellemmae Posted December 21, 2009 Author ID:173549 Share Posted December 21, 2009 Hi,Download DDS by sUBs and save it to your Desktop.Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post the one that is not minimized.-screen317DDS.txt Link to post Share on other sites More sharing options...
ellemmae Posted December 21, 2009 Author ID:173551 Share Posted December 21, 2009 I have sent the file DDS.txtPlease let me know what you figure out. Thanks again. Link to post Share on other sites More sharing options...
ellemmae Posted December 21, 2009 Author ID:173552 Share Posted December 21, 2009 I just tried to get into my pictures folder. It still says it is corrupt and unreadable. Thanks again. Link to post Share on other sites More sharing options...
Staff screen317 Posted December 23, 2009 Staff ID:174285 Share Posted December 23, 2009 Hi,Navigate to Start --> Run, enter cmd.exe, and press Enter.In that black box that comes up, enter this command exactly as shown:chkdsk X: /R(Note: replace X with whatever letter your external drive is using.)It may ask to run the scan after a restart; if so, press Y, then restart your computer and let it run the scan. After it completes, log in and see if your pictures were repaired.-screen317 Link to post Share on other sites More sharing options...
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