Hi, i have a trojan and i cant remove it. please help me

[wantmorety]

[wantmorety]

FRST.txtAddition.txtAdwCleanerC00.txtAdwCleanerS00.txtHere are the logs from adw and farbar , I try to provide info like this

 

 

[MKDB]

Hello @wantmorety  and 

 

My name is MKDB and I will assist you.

 

 

Let's keep these principles as we proceed. Make sure to read the entire post below first.

• Please follow the steps in the given order and post back the log files.
• Please attach all log files into your post.
• Before we start, please make sure that you have an external backup, not connected to this system, of all private data.
• Only run the tools I guide you to. Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
• As English is not my native language, please do not use slang or idioms. It may be hard for me to understand.
• If you do not respond within 4 days, your topic will be closed.
• Cracked or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also a big source of current trojan infections. If you are running any kin of illegal software on your system, please uninstall them now, before we start the cleaning procedure.

 

Please give me some time to review what you have posted!

Thank you!

[MKDB]

@wantmorety

Unfortunately there is evidence of illegal software on your computer.
I am going to request you completely uninstall and remove all programs and all other products/folders/files for which you do not have a valid Product Key, including all "cracked" software.

Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.06 - Adobe Systems)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Genuine Service (HKLM-x32\...\AdobeGenuineService) (Version: 8.4.0.63 - Adobe Inc.)
Adobe premier (HKLM\...\{A33A5D8E-C860-48A7-B8DF-11B354570F70}) (Version: 1.0.0000 - Adobe Systems Incorporated) Hidden
Adobe Premiere Pro 2023 (HKLM-x32\...\PPRO_23_3) (Version: 23.3 - Adobe Inc.)

 

More information here:

 

[wantmorety]

OK I did delete all of this 

Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.06 - Adobe Systems)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Genuine Service (HKLM-x32\...\AdobeGenuineService) (Version: 8.4.0.63 - Adobe Inc.)
Adobe premier (HKLM\...\{A33A5D8E-C860-48A7-B8DF-11B354570F70}) (Version: 1.0.0000 - Adobe Systems Incorporated) Hidden
Adobe Premiere Pro 2023 (HKLM-x32\...\PPRO_23_3) (Version: 23.3 - Adobe Inc.)

Edited March 21 by AdvancedSetup
Corrected font issue

[MKDB]

@wantmorety

First, we will run a fix with FRST.

 

 

• Please download the attached fixlist.txt file and save it to the location where you ran FRST from ( C:\Users\user\Desktop\ ).

Note: It's important that both files, FRST and fixlist.txt are in the same location or the fix will not work.

• Close all open programs and save your work.
• Run FRST again.
• Press the FIX button only once and wait.
• Please be patient and do not interfere, even if FRST does not respond for some time. That's nothing to worry about.
• Please note: This Fix will remove all temporary files, empty recycle bin and will remove cookies and may result in some websites indicating they do not recognize your computer. It may be necessary to receive and apply a verification code.
• Please note: This step resets your Firewall settings and you may be asked later to grant permission for legitimate programs to pass through the Firewall. If you recognize the program, agree to the request.
• If the tool needs a restart, please make sure you let the system restart normally and let the tool complete its run after restart.
• FRST will create one log now (Fixlog.txt) in the same directory the tool is run. Please attach this logfile to your next reply.
• FRST will create a .zip file like < Date_Time.zip >, for example 20.02.2024_11.33.52.zip, on your desktop as well. Please attach this file as well with your next answer.

 

 

fixlist.txt

[wantmorety]

Here the fixlog but i cannot add zip file it is too large

Fixlog.txt

[wantmorety]

here zip files

22.03.2024_03.54.45-1.7z 22.03.2024_03.54.45-3.7z

[wantmorety]

22.03.2024_03.54.45-2.7z

[MKDB]

@wantmorety

Thank you very much for your feedback. 😃

Next, please run ESET.

 

 

I would suggest a free scan with the ESET Online Scanner

Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

• It will start a download of "esetonlinescanner.exe".
• Save the file to your system, such as the Downloads folder, or else to the Desktop.
• Go to the saved file, and double click it to get it started. 
• When presented with the initial ESET options, click on "Computer Scan".
• Next, when prompted by Windows, allow it to start by clicking Yes.
• When prompted for scan type, Click on Full scan. 
• Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on the Start scan button.
• Have patience.  The entire process may take an hour or more. There is an initial update download.
• There is a progress window display.
• You should ignore all prompts to get the ESET antivirus software program.  (e.g. their standard program). You do not need to buy or get or install anything else.
• When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
• Click The blue “Save scan log” to save the log.
• If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  (in blue, at the bottom).
• Press Continue when all done.  You should click to off the offer for “periodic scanning”.

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

[wantmorety]

i cant see any log after scan

 

[MKDB]

@wantmorety

Search for a file called emplog.txt in the folder C:\Users\user\AppData\Local\ or C:\Users\user\AppData\Local\ESET.

[MKDB]

@wantmorety

Let's go on and do some more scans.

Let me know how your system is running.

 

 

1️⃣

• Run FRST again.
• Do not change any settings.
• Press the Scan button.
• FRST will create two logs now (FRST.txt + Addition.txt) in the same directory the tool is run.
• Please attach these logfiles to your next reply.

 

 

2️⃣

I would like you to run a tool named SecurityCheck to inquire about the current security update status of some applications.

• Download SecurityCheck by glax24: https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
• If Microsoft SmartScreen blocks the download, click through to save the file
• This tool is safe.   Smartscreen is overly sensitive.
• If SmartScreen blocks the file from running click on More info and Run anyway
• Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"  and reply YES to allow to run & go forward
• Wait for the scan to finish. It will open a text file named SecurityCheck.txt Close the file.  Attach it with your next reply.
• You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

[wantmorety]

there is no file called emplog.txt in the folder C:\Users\user\AppData\Local\ or C:\Users\user\AppData\Local\ESET. 

but here are the rest

Addition.txt FRST.txt SecurityCheck.txt

[MKDB]

2 minutes ago, wantmorety said:

there is no file called emplog.txt in the folder C:\Users\user\AppData\Local\ or C:\Users\user\AppData\Local\ESET.

Did ESET detect anything? Can you remember?

[wantmorety]

nothing is detected after the scan the program close itself

[wantmorety]

did I do something wrong here 😥

[MKDB]

@wantmorety

Well, not sure. Usually, at the end of the ESET scan, there is the possibility to save the logfile. It seems that you have missed that.

But I trust in you... if you say that ESET didn't detect any threat at all, then it's ok for me as well.

 

 

You should update some programs (if your still need them) or uninstall them (if you don't need them anymore) or otherwise address these outdated software components:

AMD Software v.17.7 Warning! Download Update
TeamViewer v.15.28.8 Warning! Download Update
Microsoft SQL Server 2012 Native Client  v.11.3.6538.0 Warning! This software is no longer supported.
Microsoft SQL Server 2008 Setup Support Files  v.10.3.5500.0 Warning! This software is no longer supported.
Python 3.9.4 (64-bit) v.3.9.4150.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
7-Zip 22.01 (x64 edition) v.22.01.00.0 Warning! Download Update
WinRAR archiver Warning! This software is no longer supported. Uninstall old version, download and install new one.
Picasa 3 v.3.9 Warning! This software is no longer supported.
Discord v.1.0.9004 Warning! Download Update
Zoom v.5.10.4 (5035) Warning! Download Update
Telegram Desktop version 3.6.1 v.3.6.1 Warning! Download Update
ProtonVPN v.1.17.3 Warning! Download Update
µTorrent v.3.6.0.47016 Warning! Ad-supported P2P-client.
iTunes v.12.12.10.1 Warning! Download Update
Spotify v.1.1.31.703.g256add22 Warning! Download Update
AIMP3 v.v3.55.1332, 21.12.2013 Warning! Download Update
Adobe AIR v.3.1.0.4880 Warning! This software is no longer supported. Please uninstall it.
Bonjour v.3.1.0.1 Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.
Unity Web Player Warning! Application is distributed through the partnership programs and bundle assemblies. Uninstallation recommended. Possible you became a victim of fraud or social engineering.

 

 

 

Thank you for your cooperation. You can use KpRm to remove FRST and other tools.

 

Please download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, select Delete Tools under Actions.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log may open in Notepad titled kprm-(date).txt.  I do not need it. Just close Notepad if it shows up.

 

A few final recommendations can be found here:

https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

 

 

Further reading if you like to keep up on the malware threat scene:

Malwarebytes Blog  https://blog.malwarebytes.com/

 

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes.

 

[wantmorety]

should i run ESET again?

[MKDB]

2 minutes ago, wantmorety said:

should i run ESET again?

If ESET didn't detect anything, it's not worth to run another scan. 😉

You can run KVRT instead as well, if you like.

It's up to you.

 

Download Kaspersky Virus Removal Tool (KVRT) and save it to your Desktop.

• Select the Windows Key and R Key together, the Run box should open.
• Copy and paste the following string into the line:

C:\Users\user\Desktop\KVRT.exe -dontencrypt

• Select „Ok“ in the Run box.
• If the „Windows protected your PC“ window opens, select „More info“. A new windows will open, select „Run anyway“.
• An EULA window from KVRT will open, tick all confirmation boxes then select "Accept".
• A window from KVRT will open, select "Change Parameters".
• In the new window ensure the following boxes are ticked:
  • System memory
  • Startup objects
  • Boot sectors
  • System drive

• Then select "OK" and „Start scan“.

• completed: If entries are found, there will be options to choose. If "Cure" is offered, leave as it is. For any other options change to "Delete", then select "Continue".
• Usually, your system needs a reboot to finish the removal process.
• Logfiles can be found on your systemdrive (usually C: ), similar like this:

C:\KVRT2020_Data\Reports\report_<data>_<time>.klr

• Right click direct onto those reports, select > open with > Notepad.
• Save the files and attach them with your next reply.

 

[wantmorety]

Here the KVRT reports

Reports.rar

[MKDB]

@wantmorety

Thanks. No new active malware, just the zip file.

 

Follow these instructions and we're done.

 

[MKDB]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection.

Thank you.

 

As this topic seems to be solved, I do not follow it any longer.

Take care!

[AdvancedSetup]

We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Imagine a world without malware. We do
https://www.malwarebytes.com/why-upgrading-matters-ceo

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you