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Error code 721


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I have a portable hard disk that I store music and data on. Lately after I open a file it encrypts the file and changes the name to gibberish. I tried running Malwarebytes and it starts to run but keeps giving error 721 (0,5).

I have to assume the malware is keeping the program from running/detecting the rouge files.

Is there a way to force the program to run?

Has anyone ever heard of this malware?

see attached screen shots

Thanks

Document.rtf

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  • Root Admin

Hello jjkes, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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