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conflict with sase endpoint of aliyun

jmkbird
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jmkbird

jmkbird

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Once the malwarebytes premium 4 is running, sase can not work. We can download and test it from  

https://sase-app.oss-cn-hangzhou.aliyuncs.com/windows/latest-x64.exe

 

Edited by AdvancedSetup
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Malwarebytes

Malwarebytes

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

  • For use when you are on the forums and need to provide logs for assistance
  • For use when you don't need or want to create a ticket with Malwarebytes
  • For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

Spoiler
  1. Download Malwarebytes Support Tool
  2. Double-click mb-support-X.X.X.XXXX.exe to run the program
    • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
  3. Place a checkmark next to Accept License Agreement and click Next
  4. Navigate to the Advanced tab
  5. The Advanced menu page contains four categories:
    • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
    • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
    •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
    • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
  6. To provide logs for review click the Gather Logs button
  7. Upon completion, click OK
  8. A file named mbst-grab-results.zip will be saved to your Desktop
  9. Please attach the file in your next reply.
  10. To uninstall all Malwarebytes Products, click the Clean button.
  11. Click the Yes button to proceed. 
  12. Save all your work and click OK when you are ready to reboot.
  13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
  14. Select Yes to install Malwarebytes.
  15. Malwarebytes for Windows will open once the installation completes successfully.

Screenshots:

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If you are having licensing issues, please do the following: 

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Porthos

Porthos

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@jmkbird 

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

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jmkbird

jmkbird

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14 hours ago, Porthos said:

@jmkbird 

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

That's how I set it up before, in order to launch Microsoft defender, so this advice didn't work for me

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Porthos

Porthos

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@jmkbird

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply


image.png.79d4442a821713608fa60808a98c2e69.png 

image.png.98d86a6c3017d2bbba48877ea4f6ba45.png

Thank you

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jmkbird

jmkbird

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mbst-grab-results.zip

4 hours ago, Porthos said:

@jmkbird

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply


image.png.79d4442a821713608fa60808a98c2e69.png 

image.png.98d86a6c3017d2bbba48877ea4f6ba45.png

Thank you

 

mbst-grab-results.zip

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Porthos

Porthos

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Posted

@jmkbird

Something either blocked the download of FRST (part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe image.png.08b987105a3f991c3bd3c5b02d550ebc.png

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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jmkbird

jmkbird

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21 hours ago, Porthos said:

@jmkbird

Something either blocked the download of FRST (part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Please rename FRST.EXE or FRST64.EXE to FRSTEnglish.exe image.png.08b987105a3f991c3bd3c5b02d550ebc.png

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

Addition.txt FRST.txt

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Hello @jmkbird

 

Did you setup these Proxy settings on purpose?

AutoConfigURL: [{765024BB-980A-4A77-A7D1-4864D7A24EE8}] => hxxp://127.0.0.1:61229/CPREBUILT.pac <==== ATTENTION
AutoConfigURL: [{E89C447E-3D2B-4A93-9AD0-850BC4C6D3FE}] => hxxp://127.0.0.1:56347/CPREBUILT.pac <==== ATTENTION
AutoConfigURL: [{EE845C03-BE03-43CE-9944-408B91D3FD2C}] => hxxp://127.0.0.1:59217/CPREBUILT.pac <==== ATTENTION
ProxyEnable: [S-1-5-21-3933351431-2576097756-205059226-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-3933351431-2576097756-205059226-1001] => 127.0.0.1:7890

ManualProxies: 1127.0.0.1:7890 <==== ATTENTION

 

The logs indicate you have or have had the following Antivirus installed.

  • AV: ESET Security (Enabled - Up to date) {DF8BEACB-94C9-218A-73AD-A78362A8C516}
  • AV: G DATA INTERNET SECURITY (Disabled - Up to date) {9A031196-8C4F-6B12-1520-CC6F3EA1D298}
  • AV: Kaspersky (Disabled - Up to date) {4F76F112-43EB-40E8-11D8-F7BD1853EA23}
  • FW: Kaspersky (Disabled) {774D7037-0984-41B0-3A87-5E88E680AD58}
  • FW: ESET 防火墙 (Disabled) {E7B06BEE-DEA6-20D2-58F2-0EB69C7B826D}
  • FW: G DATA INTERNET SECURITY (Disabled) {A23890B3-C620-6A4A-3E7F-655AC07295E3}

 

Do  you have or use any of these anymore?

 

 

 

 

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following
 

  • Bonjour  (this program is rarely needed on Windows but often causes network issues on Windows)

 

 

 

 

 

 

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jmkbird

jmkbird

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2 hours ago, AdvancedSetup said:

Hello @jmkbird

 

Did you setup these Proxy settings on purpose?

AutoConfigURL: [{765024BB-980A-4A77-A7D1-4864D7A24EE8}] => hxxp://127.0.0.1:61229/CPREBUILT.pac <==== ATTENTION
AutoConfigURL: [{E89C447E-3D2B-4A93-9AD0-850BC4C6D3FE}] => hxxp://127.0.0.1:56347/CPREBUILT.pac <==== ATTENTION
AutoConfigURL: [{EE845C03-BE03-43CE-9944-408B91D3FD2C}] => hxxp://127.0.0.1:59217/CPREBUILT.pac <==== ATTENTION
ProxyEnable: [S-1-5-21-3933351431-2576097756-205059226-1001] => Proxy is enabled.
ProxyServer: [S-1-5-21-3933351431-2576097756-205059226-1001] => 127.0.0.1:7890

ManualProxies: 1127.0.0.1:7890 <==== ATTENTION

 

The logs indicate you have or have had the following Antivirus installed.

  • AV: ESET Security (Enabled - Up to date) {DF8BEACB-94C9-218A-73AD-A78362A8C516}
  • AV: G DATA INTERNET SECURITY (Disabled - Up to date) {9A031196-8C4F-6B12-1520-CC6F3EA1D298}
  • AV: Kaspersky (Disabled - Up to date) {4F76F112-43EB-40E8-11D8-F7BD1853EA23}
  • FW: Kaspersky (Disabled) {774D7037-0984-41B0-3A87-5E88E680AD58}
  • FW: ESET 防ç«å¢™ (Disabled) {E7B06BEE-DEA6-20D2-58F2-0EB69C7B826D}
  • FW: G DATA INTERNET SECURITY (Disabled) {A23890B3-C620-6A4A-3E7F-655AC07295E3}

 

Do  you have or use any of these anymore?

 

 

 

 

Please go to Control Panel, Programs, Programs and Features, Uninstall a program

Then right-click and uninstall the following
 

  • Bonjour  (this program is rarely needed on Windows but often causes network issues on Windows)

 

 

 

 

 

 

The Sase is a proxy program, and there is only Microsoft defender in my computer 

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AdvancedSetup

AdvancedSetup

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Please save the attached FIXLIST.TXT file to the following folder.  C:\Users\jmkbi\OneDrive\桌面\

fixlist.txt

 

 

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\jmkbi\OneDrive\桌面\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.

 

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

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jmkbird

jmkbird

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11 hours ago, AdvancedSetup said:

Please save the attached FIXLIST.TXT file to the following folder.  C:\Users\jmkbi\OneDrive\æ¡Œé¢\

fixlist.txtUnavailable

 

 

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\jmkbi\OneDrive\æ¡Œé¢\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.

 

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

 

Thanks

 

sorry, this attachment is not available.

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AdvancedSetup

AdvancedSetup

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Please try another browser or copy and paste the following into a Notepad document and save the file as FIXLIST.TXT in the same folder as the Farbar program.

  

CloseProcesses:
SystemRestore: On
CreateRestorePoint:
C:\Users\jmkbi\AppData\Local\Temp\*
AV: ESET Security (Enabled - Up to date) {DF8BEACB-94C9-218A-73AD-A78362A8C516}
AV: G DATA INTERNET SECURITY (Disabled - Up to date) {9A031196-8C4F-6B12-1520-CC6F3EA1D298}
AV: Kaspersky (Disabled - Up to date) {4F76F112-43EB-40E8-11D8-F7BD1853EA23}
FW: Kaspersky (Disabled) {774D7037-0984-41B0-3A87-5E88E680AD58}
FW: ESET 防火墙 (Disabled) {E7B06BEE-DEA6-20D2-58F2-0EB69C7B826D}
FW: G DATA INTERNET SECURITY (Disabled) {A23890B3-C620-6A4A-3E7F-655AC07295E3}
AlternateDataStreams: C:\ProgramData\TEMP:535FBEA2 [93]
AlternateDataStreams: C:\Users\jmkbi\Downloads\先点击我解压.bat:MBAM.Zone.Identifier [285]
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\regfile:  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.reg:  =>  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.bat:  =>  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.cmd:  =>  <==== ATTENTION
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
S1 WinSetupMon; system32\DRIVERS\WinSetupMon.sys [X]
cmd: DISM.exe /Online /Cleanup-image /Restorehealth
cmd: sfc /scannow
EmptyTemp:
Reboot:

 

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jmkbird

jmkbird

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On 3/22/2024 at 5:26 AM, AdvancedSetup said:

Please try another browser or copy and paste the following into a Notepad document and save the file as FIXLIST.TXT in the same folder as the Farbar program.

  

CloseProcesses:
SystemRestore: On
CreateRestorePoint:
C:\Users\jmkbi\AppData\Local\Temp\*
AV: ESET Security (Enabled - Up to date) {DF8BEACB-94C9-218A-73AD-A78362A8C516}
AV: G DATA INTERNET SECURITY (Disabled - Up to date) {9A031196-8C4F-6B12-1520-CC6F3EA1D298}
AV: Kaspersky (Disabled - Up to date) {4F76F112-43EB-40E8-11D8-F7BD1853EA23}
FW: Kaspersky (Disabled) {774D7037-0984-41B0-3A87-5E88E680AD58}
FW: ESET 防ç«å¢™ (Disabled) {E7B06BEE-DEA6-20D2-58F2-0EB69C7B826D}
FW: G DATA INTERNET SECURITY (Disabled) {A23890B3-C620-6A4A-3E7F-655AC07295E3}
AlternateDataStreams: C:\ProgramData\TEMP:535FBEA2 [93]
AlternateDataStreams: C:\Users\jmkbi\Downloads\先点击我解压.bat:MBAM.Zone.Identifier [285]
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\regfile:  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.reg:  =>  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.bat:  =>  <==== ATTENTION
HKU\S-1-5-21-3933351431-2576097756-205059226-1001\Software\Classes\.cmd:  =>  <==== ATTENTION
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Edge: Restriction <==== ATTENTION
S1 WinSetupMon; system32\DRIVERS\WinSetupMon.sys [X]
cmd: DISM.exe /Online /Cleanup-image /Restorehealth
cmd: sfc /scannow
EmptyTemp:
Reboot:

 

sase is a VPN, I wonder why it can't be used. Instead, the scheme you gave me directly deleted the browser configuration added by the software. This is the incompatibility of malwarebytes and it.

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jmkbird

jmkbird

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11 minutes ago, AdvancedSetup said:

I'm sorry. If you're unable to run both of them then you may need to consider another product.

I cleaned the browsers because the vast majority of attacks come from browsers and email.

 

Can't you submit incompatible issues to malwarebytes? Alibaba Cloud is also a highly influential cloud computing provider.

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