Malwarebytes crashes PC games if a controller device is plugged in via USB

[dragothica]

I've noticed that Malwarebytes crashes PC games if a controller device is plugged in via USB. For example, Elden Ring crashes on start-up if a controller is plugged in. The game also uses Easy Anti Cheat software. If a controller is not plugged in, the game starts normally. If a controller is plugged in when the game is running the game will crash (hang up indefinitely). If I disable Malwarebytes Anti-Malware (Premium) in Windows 10, the game starts up normally even with a controller plugged in.

[Porthos]

@dragothica

Please do the following so that we may take a closer look at your system.

 

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine 

 

• A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
  
   

Thank you

[dragothica]

mbst-grab-results.zip

MBST uploaded.

[Porthos]

@dragothica I asked you to do the following and restart the computer.

19 hours ago, Porthos said:

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer

Also, do the following.

lease make the following change in Malwarebytes if you're using the Premium or Trial version

• Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
• Then turn off "Always register Malwarebytes in the Windows Security Center"
• Restart the computer

[AdvancedSetup]

Good day @dragothica

How are things going? Was the recommendation from @Porthos above helpful?

Please post a status update once you have a moment

Thank you