Unable to contact license server

[BekaIs]

I downloaded and bought Malwarebytes premium license key. Every time I enter my license key I get the following messages:

Installation_token Not Found.

Unable to contact license server. Check your network settings or contact your system administrator for help.
Rebooting, clean install, nothing helps. Hosts file doesn't contain any mbam restrictions.

Could you please help me? (Logs attached)

mbst-grab-results.zip

[1PW]

Hello @BekaIs and :

Thank you for including the valuable logs!

Quote

“Hosts file doesn't contain any mbam restrictions.”

Respectfully; to the contrary, the above MBST attachment does document Malwarebytes server Hosts blocks. E.g.,

127.0.0.1 keystone.mwbsys.com
127.0.0.1 holocron.mwbsys.com

The %WinDir%\System32\Drivers\Etc\Hosts file needs to be reset per: How to reset the Hosts file back to the default.

Please follow the above resolution procedure for Windows® 10 and let us know the results in your next reply to this topic.

Thank you.

Edited March 8 by 1PW

[BekaIs]

Thank you, the host file without extension didn't have these lines but there was a hosts.ics file which had these two lines, after deletion, I was able to connect and there's no more issues. Thank you!

[Porthos]

We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
   https://www.howtogeek.com/780233/best-password-manager/
2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

•   Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee
•   Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser
•   Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/

uBlock Origin

• Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm 
• Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak 
• Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin

 

Imagine a world without malware. We do
https://www.malwarebytes.com/why-upgrading-matters-ceo

 

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https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

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