netarchitech Posted March 5 ID:1621345 Share Posted March 5 Every time I check the status of the VPN it's down/off... I've restarted numerous times to no avail... Please advise... Link to post Share on other sites More sharing options...
Porthos Posted March 5 ID:1621362 Share Posted March 5 @netarchitech Please do the following so that we may take a closer look at your system. Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 6 Author ID:1621465 Share Posted March 6 @Porthos I apologize for the delay with this reply...The logs, as requested, are attached... Thank you for your time and support...Much appreciated! mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6 Root Admin ID:1621469 Share Posted March 6 It looks like there may be some type of networking issue, please run the following for us @netarchitech Scan with SecurityCheck by glax24 https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/ Scan with FSS Farbar Service Scanner https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/ Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 6 Author ID:1621516 Share Posted March 6 @AdvancedSetup I apologize for the delay with this reply...The logs, as requested, are attached... One caveat, however, SecurityCheck was flagged and quarantined by MalwareBytes: Thank you for your time and support...Much appreciated! Addition.txt FRST.txt FSS.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6 Root Admin ID:1621586 Share Posted March 6 Thank you for the logs. You have some policies blocking that we need to fix. Please do the following Please make the following change in Malwarebytes if you're using the Premium or Trial version Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab. Then turn off "Always register Malwarebytes in the Windows Security Center" Restart the computer It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions between Malwarebytes and Windows Defender Malwarebytes for Windows antivirus exclusions list https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list NEXT The Farbar (FRST) program is located here in your downloads folder: C:\Users\Matt.000\Desktop\FRSTEnglish.exe Please follow the process below to perform a fix in Safe Mode Start in Safe mode: Press the Windows icon on the keyboard together with the letter I, to get into the Settings. Choose Update and Security. From the menu at the left, choose Recovery. Under the title Advanced startup at the right, choose Restart now. From the window that will appear choose Troubleshoot and then Advanced options. Choose Startup Settings and then Restart. Press number 5, for choosing Safe mode with networking. You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen. After that: Please do the following to run a FRST fix. NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere. Start:: HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiSpyware] Restriction HKLM\SOFTWARE\Microsoft\Windows Defender: [DisableAntiVirus] Restriction HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Restriction GroupPolicy: Restriction End:: Right-click on FRSTEnglish in your Downloads folder, to run it as administrator. When the tool opens, click "yes" to the disclaimer. Press the Fix button once and wait. FRST will process fixlist.txt When finished, it will produce a log fixlog.txt in your Downloads folder or where you have the Farbar program located. Attach that log in your next reply. Thank you 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 6 Author ID:1621591 Share Posted March 6 @AdvancedSetup Thank you for the latest instructions...I will work on this and post back with the results... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 6 Root Admin ID:1621600 Share Posted March 6 Thank you @netarchitech Link to post Share on other sites More sharing options...
netarchitech Posted March 7 Author ID:1621744 Share Posted March 7 @AdvancedSetup I was able to access Safe Mode with Networking, although there was no Internet access... Launched Farbar (FRSTEnglish) as Admin... Received "Failed to Update (1)" error and clicked "OK" (the only option available)... Unable to interact with Farbar (FRSTEnglish), it was "frozen"... Shut down Farbar (FRSTEnglish) --> it took a number of minutes to finally close... Awaiting further instructions... Thank you... Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 7 Root Admin ID:1621778 Share Posted March 7 Run Farbar in Windows Normal Mode so it will check for and update if needed. Then save the following fixlist.txt file to the same location as the Farbar program fixlist.txt Then go back into Safe Mode and run the Farbar program and click on the FIX button Let me know how that goes 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 8 Author ID:1621942 Share Posted March 8 @AdvancedSetup Once again, I apologize for the delay with this reply...Here are the latest results for your review: Thanks again for your time, assistance and ongoing support...Much appreciated! Fixlog.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1621946 Share Posted March 8 Great, that looks like it should have worked @netarchitech Please restart the computer one more time and then run these scans and post back the logs. It's late for me so I'll probably follow up and read your logs tomorrow and follow up. Scan with SecurityCheck by glax24 Scan with FSS Farbar Service Scanner Scan with Farbar Recovery Scan Tool 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 8 Author ID:1621949 Share Posted March 8 @AdvancedSetup Thank you for the swift reply...I know what you mean about it getting late, but I will work on this and post back with the results for your review at your convenience... Thanks again and have a great night! 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 8 Author ID:1621952 Share Posted March 8 @AdvancedSetup Attached are the latest reports for your review at your convenience...Thanks again! Addition.txt FRST.txt FSS.txt SecurityCheck.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1622075 Share Posted March 8 Please uninstall, update, or otherwise address the following as appropriate for your system. 7-Zip 19.00 (x64) v.19.00 Warning! Download Update | Uninstall old version and install new one. Audacity 3.3.2 v.3.3.2 Warning! Download Update Belarc Advisor 8.5c v.8.5.3.0 Warning! Download Update Foxit PDF Reader v.12.1.2.15332 Warning! Download Update Google Drive v.86.0.9.0 Warning! Download Update Java 8 Update 351 (64-bit) v.8.0.3510.10 Warning! Download Update | Uninstall old version and install new one (jre-8u401-windows-x64.exe). Java SE Development Kit 8 Update 102 (64-bit) v.8.0.1020.14 Warning! This software is no longer supported. Please uninstall it and use Java SE Development Kit (jdk-21_windows-x64_bin.exe). KC Softwares DUMo v.2.25.4.125 Warning! This software is no longer supported. KC Softwares SUMo v.5.17.8.540 Warning! This software is no longer supported. Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.32.31326 v.14.32.31326.0 Warning! Download Update Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.31.31103 v.14.31.31103.0 Warning! Download Update Notepad++ (64-bit x64) v.8.5.7 Warning! Download Update TeamViewer v.15.48.5 Warning! Download Update TreeSize Free V4.7.1 (64 bit) v.4.7.1 Warning! Download Update VLC media player v.3.0.18 Warning! Download Update WinSCP 6.1.1 v.6.1.1 Warning! Download Update Zoom v.5.16.10 (26186) Warning! Download Update Please uninstall the following items ---------------------------- [ UnwantedApps ] ----------------------------- Wise Memory Optimizer v.4.2.0 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. KC Softwares DUMo v.2.25.4.125 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. Wise Registry Cleaner 10.6.1 v.10.6.1 Warning! Suspected demo version of anti-spyware, driver updater or optimizer. Please see the following Then RESTART the computer and check for Windows Updates and install any found. Once all of the above has been addressed, please let me know. @netarchitech Thanks 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 8 Author ID:1622094 Share Posted March 8 @AdvancedSetup Thank you for your recent reply...Looks like I have a bit of work to attend to... I will be back in touch as soon as I complete the list...hopefully sooner rather than later... In the meantime, I want to thank you again for your time, assistance and continuing support...It is sincerely appreciated! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 8 Root Admin ID:1622096 Share Posted March 8 You're quite welcome. Thank you Link to post Share on other sites More sharing options...
netarchitech Posted March 9 Author ID:1622133 Share Posted March 9 Hey there @AdvancedSetup All Installations and Uninstallations are done...Checked for Windows Updates...None found...All requested operations completed...Awaiting further instructions... In the meantime, have a great weekend! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11 Root Admin ID:1622456 Share Posted March 11 Sorry for the delay @netarchitech Please go ahead now and run the following To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 11 Author ID:1622468 Share Posted March 11 Hey there @AdvancedSetup Attached please find the requested mbst-grab-results.zip file...Thank you... mbst-grab-results.zip Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11 Root Admin ID:1622469 Share Posted March 11 It collected Farbar logs from previous runs which is good, but it did not kick off a new scan which is not good. Please manually run the following and get me updated logs. Scan with Farbar Recovery Scan Tool https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/ 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 11 Author ID:1622472 Share Posted March 11 Hey there @AdvancedSetup Attached please find the latest requested FRST report files...Thank you... FRST.txt Addition.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted March 11 Root Admin ID:1622475 Share Posted March 11 Let's try one more clean up. I wonder if the TinyWall Firewall may be part of the issue? Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\Matt.000\Desktop\202403060311 MalwareBytes VPN Issue\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks 1 Link to post Share on other sites More sharing options...
netarchitech Posted March 11 Author ID:1622481 Share Posted March 11 @AdvancedSetup OK...I'm on it... Good point about TinyWall...It can be a pain in the @$$, but it does prevent rogue programs from randomly dialing home... Link to post Share on other sites More sharing options...
netarchitech Posted March 11 Author ID:1622491 Share Posted March 11 @AdvancedSetup Done...Attached please find requested Fixlog.txt report...Thank you... Fixlog.txt Link to post Share on other sites More sharing options...
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