PUP.Optional.AdvancedAnalytics

[CantThinkOfAName]

I got this from a scan and I don't know if its just with me changing my security stuff on my browser or whatever but I just want to know if it's actual malware or soemthing I can restore 

[AdvancedSetup]

Hello @CantThinkOfAName

Please run the following and we'll see what we can find.

 

To begin, please do the following so that we may take a closer look at your installation for troubleshooting:

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Download the Malwarebytes Support Tool
• In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
• In the User Account Control pop-up window, click Yes to continue the installation
• Run the MBST Support Tool
• In the left navigation pane of the Malwarebytes Support Tool, click Advanced
• In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
• A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply

Thank you

 

[CantThinkOfAName]

mbst-grab-results.zip

[AdvancedSetup]

It looks like some settings extension in Google Chrome may have triggered it.

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

• If you have not done so already - Enable System Protection and create a NEW System Restore Point
• Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
• Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
• Disable-Fast-Startup
• Show-Hidden-Folders-Files-Extensions

Please run the following scans:

1. Click the following link and run a  Scan with AdwCleaner
2. Click the following link and run a  Scan with Malwarebytes 
      RESTART the computer
3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
    

Example image of where to click to attach files when posting your reply

 

Thank you

 

[CantThinkOfAName]

Could I just remove google chrome and my extensions I don't use? I don't use google chrome at all

[AdvancedSetup]

An uninstall of Google Chrome would still leave quite a bit behind, but if you wish to you can uninstall it. Then let me know if the detection issue returns or never goes away

I can help you with a script that remove all the left over stuff that Google Chrome leaves behind as well if wanted.

 

[CantThinkOfAName]

So I deleted the extensions but haven't deleted Google Chrome and the scan scanned no detections, but I did leave those PUP.optional.advancedanalytics in Quarantine, should I remove the quarantined items and then scan?

 

[CantThinkOfAName]

What should I do? for the above comment?

 

[AdvancedSetup]

Normally I'd recommend not clearing Quarantine for at least a week. Plenty of time to make sure there was not False Positive removal. Files in Quarantine are not a threat to your system they are encrypted.

Here is a link we have on cleaning Google Chrome if you want to do that.

 

Please follow the directions from the following topic for a more extensive article on cleaning Google Chrome

Resetting Google Chrome to clear unexpected issues
 

Thank you

 

[AdvancedSetup]

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Tips to help protect from infection

Thanks