Unable to Log in to Malwarebytes to update credit card.

[Davebruk]

I need help with this problem, I am unable to log in to the MalwareBytes website at all - and need to update my payment method. 
Here's what happens when I try to log in:- I click the log in button, fill in the username and password and then wait for the 'Confirmation email' to arrive with the Code required to log in.
This email does not get sent by MalwareBytes.  I have waited up to several hours, many times.  I use an email address that I have tested for my MalwareBytes subscription by sending several emails to it.  I used the same email address to sign up for this forum, so I know that it works fine.  So - I am stumped, I can't log in and cannot contact support.  The emails are not in my spam folder, I checked that.  I use a VPN but turn it off to try logging in as I know that VPN's can cause problems.
I also tried the 'Forgot Password' facility but this results in the same problem, in that no 'login code' email is sent to me.  So again I cannot log in, or confirm who I am.

Can someone put me in touch with a techie to sort out the problem please?
Thanks in advance to anyone who can help.

Kind regards,
Dave. UK

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

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[Porthos]

33 minutes ago, Davebruk said:

I use an email address that I have tested for my MalwareBytes subscription by sending several emails to it.  I used the same email address to sign up for this forum, so I know that it works fine.

The email that needs to be used to access the account is the email used to purchase Malwarebytes originally