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I think i have a virus the MBsetup doesn't start i need some help


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@Deivuha

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove malware.

Please respond to all future instructions from your helper in a timely manner.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and then do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • image.png.79d4442a821713608fa60808a98c2e69.png
  • image.png.98d86a6c3017d2bbba48877ea4f6ba45.png
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

    Then be patient for the next expert to take your case.

Thank you

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@Deivuha

Something either blocked the download of FRST (part of the support tool) or you may have some type of issue with your networking setup.

Please manually download and run the tool

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

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RKill is a program developed at BleepingComputer.com that was originally designed for the use in our virus removal guides. It was created so that we could have an easy-to-use tool that kills known processes and remove Windows Registry entries that stop a user from using their normal security applications. Simple as that. Nothing fancy. Just kill known malware processes and clean up some Registry keys so that your security programs can do their job.

So, in summary, RKill just kills 32-bit and 64-bit malware processes and scans the registry for entries that would not allow you to run various legitimate programs. When scanning the Registry, Rkill will search for malicious Image File Execution Objects, Disallow Runs entries, executable hijacks, and policies that restrict your use of various Windows utilities. When changing Windows Registry entries, it will create a backup of these entries and save them in the rkill folder on your desktop. Each registry backup will contain a time stamp so that the backups are not overwritten on subsequent runs of Rkill. 

Since RKill only terminates processes and does not remove the offending files, when it is finished you should not reboot your computer. If you do, these malware processes that are set to start automatically, will just start up again. Instead, after running RKill you should scan your computer using your malware removal tool of choice. If there is a problem after running RKill, just reboot your computer and you will be back to where you started before running the program.

RKill can be downloaded from the following location:

http://www.bleepingcomputer.com/download/rkill/

Run Rkill, then FRST(64).exe

A report, rkill.log will be created in the root directory, usualy C:\. Attach that report on your next reply along with the FRST.txt and Addition.txt logs.

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  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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