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windows defender cant turn on


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hi guys. idk what to do. my antivirus cant turn on. this time im downloaded and install epic games launcher then suddenly windows defender notified me that realtime protection turn off. and it didnt turn on after i uninstalled that epic games

20240302_223717.jpg

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Note this is not like a live chat. 

  • Removing pesky malware can be an involved set of tasks over separate runs. Have much patience. Follow my directions. 
  • Please don't run any other scans, download, install or uninstall any programs while I'm working with you.
  • Only run the tools I guide you to.
  • Do not run online games while case is on-going. Do not do any free-wheeling web-surfing.
  • The removal of malware isn't instantaneous, please be patient.
  • Cracked or or hacked or pirated programs are not only illegal, but also will make a computer a malware victim. Having such programs installed, is the easiest way to get infected. It is the leading cause of ransomware encryptions. It is at times also big source of current trojan infections. Please uninstall them now, if any are here, before we start the cleaning procedure.
  • Please stick with me until I give you the "all clear".
  • If your system is running Discord, please be sure to Exit out of it while this case is on-going.

    Do these 2 steps so that ALL folders & Files are set to SHOW, plus also, Turn OFF Windows Fast start.
    1. Show-Hidden-Folders-Files-Extensions
    https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

    2. Disable-Fast-Startup
    https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

  • Next be sure to do this.

Please do the following actions, so that Microsoft Defender antivirus runs side-by-side along with Malwarebytes.
Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebytes does NOT register with Windows Security Center

Click the Security Tab. Scroll down to

"Windows Security Center"

Click the selection to the left  for the line "Always register Malwarebytes in the Windows Security Center".
{ We want that to be set as Off   .... be sure that line's  radio-button selection is all the way to the Left.  thanks. }
IF that line-selection is greyed-out  unavailable, do not fret. Just skip over that.

This will not affect any real-time protection of the Malwarebytes for Windows    😃.

Close Malwarebytes.

>

Next action:

The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted items from a system. This tool does not install. It is run on-demand.

This link is for the 64-bit version of MSERT.exe . Be sure you save the file first

Upon completion of the save, Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan.
That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well

Launch MSERT.exe
Accept the agreement terms of Microsoft
Select CUSTOM scan
Look on Scan Options & select CUSTOM scan & then select the C drive to be scanned.

Then start the scan. Have lots of patience. Once you start the scan & you see it started, then leave it be.

Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on screen display. The only things that count are the End result at the end of the run.
Again, any on-screen display about repeat 'infection' is not to be relied on. Ignore those.
We only rely on the end result that is on the log-report-file.


This is likely to run for many hours ( depending on number of files on your machine & the speed of hardware.)

The log is named MSERT.log

the log will be at

Windows\debug\msert.log
Please attach that log with your reply

It is normal for the Microsoft Safety Scanner to show 'detections' during the scan process on the screen itself.

It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection.

That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not.

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Hello @jtym000 Thank you for running the MS Safety Scanner tool. That is a very beneficial run, even if it now does not clear up the setting about administrator, so called, that interferes with the full capability of MS Defender antivirus. The following is a summary of the run.

Edited by Maurice Naggar
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Results Summary:
----------------
Found VirTool:Win32/DefenderTamperingRestore and Removed!
Found Trojan:AndroidOS/lotoor and Removed!
Found Trojan:Win32/Tiggre!rfn and Removed!
Found HackTool:Win32/Crack!pz and Removed!
Found Trojan:Win32/Obsidium!mclg and Removed!
Found Trojan:Win32/Tiggre!plock and Removed!
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Safety Scanner Finished On Tue Jan  9 14:53:36 2024

Here I focus on the most worrisome findings of the run. There was a RAR file that had some "steam" game stuff  and other "steam" that were malicious threats.

Threat Detected: Trojan:Win32/Tiggre!rfn and Removed!
  Action: Remove, Result: 0x00000000
    file://E:\RAGE\CRACK\trainer\Rage v1.03 +18 TRAINER steam.rar->Rage+18Tr-LNG_v1.03\Rage+18Tr-LNG_v1.03.exe
        SigSeq: 0x000016671EBCBDA8
    containerfile://E:\RAGE\CRACK\trainer\Rage v1.03 +18 TRAINER steam.rar
Threat Detected: HackTool:Win32/Crack!pz and Removed!
  Action: Remove, Result: 0x00000000
    file://E:\RAGE\steam_api64.dll
        SigSeq: 0x0000157E46399015
    file://E:\R.G. Catalyst\Child of Light\steam_api.dll
        SigSeq: 0x0000157E6CE57849
Threat Detected: Trojan:Win32/Obsidium!mclg and Removed!
  Action: Remove, Result: 0x00000000
    file://E:\R.G. Catalyst\Child of Light\uplay_r1.dll
        SigSeq: 0x0000166746D4D4B4
Threat Detected: Trojan:Win32/Tiggre!plock and Removed!
  Action: Remove, Result: 0x00000000
    file://E:\RAGE\steam_api.dll
        SigSeq: 0x00001667957BED94

I URGE you to remember what other downloads or installs similar to this that were made recently. Be very SURE to remove / UNINSTALL any similar 'dodgy' or 'illegal copies" or pirated stuff recently installed.

NEXT

I need  different reports. See that you do all of them. If EDGE or Windows Smartcreen make a claim that the tools are "a threat" then please use another web browser if possible.

Save the next download to either the Desktop, or else, to the Downloads folder. download & save a new copy of the tool FRST64.exe from this link

Go to where FRST64 was saved. RIGHT-click on FRST64.exe and select 

Run as Administrator

and tap ENTER. And reply YES to allow to proceed.  

  •  When the tool opens click Yes to the disclaimer.  And be very sure to TICK the box for Addition.txt
  • Press the Scan button.

_frst_scan.jpg

  • It will make a log (FRST.txt & Addition.txt) in the same directory the tool is run
  • Have patience since the run may take something like 10 or so minutes  (less depending on your hardware speed)
  • Close Notepad IF those show up on Notepad.
  • Just please Attach the 2 files FRST.txt +Addition.txt  with your next reply.

(  2  ) 

Download   Farbar's Service Scanner utility

and Save to your Desktop.

Right-Click on fss.exe and select Run As Administrator.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are check-marked:

  • Internet Services
    Windows Firewall
    System Restore
    Security Center/Action Center
    Windows Update
    Windows Defender
    Other services

  

Click on "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.   Please attach that file.  

Please have Lots of patience. Do stick with me. There is much more to do here in terms of reports, more scans, and potential fixes. Also, have faith. Also be aware, I am a volunteer here. I am not on all the time. I do have other personal responsibilities. Just post your replies to this topic as we go along.

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Hello. Be aware the system automatically sends me a notice each time you make a new reply. Automatically.
I have a custom script I would like you to run.
But first, be sure to Close any open programs that have open windows currently.

Next, I need for you to do a Windows RESTART.

Then, read and do the following.

Please run the following custom script. Read all of this before you start. The meaning of the "Fix button" operation here is just to run a custom script just for this particular machine.

NOTE-1:  This custom fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files.  It will attempt to set Microsoft Defender antivirus to standard settings and to have it enabled and ON. It will 'attempt' to run  scans with Microsoft Defender antivirus. It will attempt to clear Cache files of web browsers.  It will attempt to clear temporary file areas. It rebuilds the Winsock. Depending on the speed of your computer this fix may take 50-55 minutes or more.

Please Close all open work before you actually do begin this run.

FRST64(1).exe program location:   C:\Users\Admin\Downloads\Feem folder. The tool is already on system. That is what we will use.

Please download the attached fixlist.txt file and save it to C:\Users\Admin\Downloads\Feem

Fixlist.txt- < - - - -

NOTE. It's important that both files, FRST64(1).exe, and fixlist.txt are in the same location or the fix will not work.

Right-click with your mouse on  FRST64(1).exe and select "Run as Administrator" and reply Yes and allow it to proceed when prompted. That is important.

next, press the Fix button just once and wait.

You will see a green-color scroll display while FRST is running.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the C:\Users\Admin\Downloads\Feem folder (Fixlog.txt) . Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

The system will be rebooted after the fix has run. Attach FIXLOG.txt with next reply.

NOTICE: For potential outside readers,  This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause harm.

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its ok now @Maurice Naggar.sad to say after i restart my pc, i get stop code error: "critical process died" and cant go to desktop anymore. i have no choice,i just reset my pc,without deleting some of my files,only the apps installed removed. and i think the issue has been repair,back to default state i guess

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Have you already taken action to do any reset action?

I hope not.  Please be clearer.

Because we can .do some other steps to take new look at this system.   That do not involve loosing any of your stuff.

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I need the same two reports like before. AND next time, stop and Ask me first before you do any changes of any sort.

I need  different reports. See that you do all of them. If EDGE or Windows Smartcreen make a claim that the tools are "a threat" then please use another web browser if possible.

Save the next download to either the Desktop, or else, to the Downloads folder. download & save a new copy of the tool FRST64.exe from this link

Go to where FRST64 was saved. RIGHT-click on FRST64.exe and select 

Run as Administrator

and tap ENTER. And reply YES to allow to proceed.  

  •  When the tool opens click Yes to the disclaimer.  And be very sure to TICK the box for Addition.txt
  • Press the Scan button.

_frst_scan.jpg

  • It will make a log (FRST.txt & Addition.txt) in the same directory the tool is run
  • Have patience since the run may take something like 10 or so minutes  (less depending on your hardware speed)
  • Close Notepad IF those show up on Notepad.
  • Just please Attach the 2 files FRST.txt +Addition.txt  with your next reply.

(  2  ) 

Download   Farbar's Service Scanner utility

and Save to your Desktop.

Right-Click on fss.exe and select Run As Administrator.

Answer Yes to ok when prompted.

If your firewall then puts out a prompt, again, allow it to run.

Once FSS is on-screen, be sure the following items are check-marked:

  • Internet Services
    Windows Firewall
    System Restore
    Security Center/Action Center
    Windows Update
    Windows Defender
    Other services

  

Click on "Scan".

It will create a log (FSS.txt) in the same directory the tool is run.   Please attach that file.  

Please have Lots of patience. Do stick with me

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  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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