sticky-fingers Posted February 29 ID:1620463 Share Posted February 29 Hello Weeks ago there was an issue with the last version, opening zip files took 5/10 seconds with MB, less than one without. Lot of people had this issue and suggested to move on the beta version. I did it and it worked fine till yesterday. As a PC gamer, all my favorite steam games are blocked on the boot screen for 2 minutes when MB is active. It boots fine without. I uninistalled the beta, re install the last version, same issue. Link to post Share on other sites More sharing options...
Porthos Posted February 29 ID:1620473 Share Posted February 29 @sticky-fingers Please do the following so that we may take a closer look at your system. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and then do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620483 Share Posted February 29 Thanx for your answer but I will not disable the Fast-Startup based on a sentence with no source or real argument "It is recommended by many computer experts to disable Fast Startup to help prevent various installation and update issues as well as encrypted disk issues." . As a computer expert my self, from my professional and personnal experiences, using it computers for years, i see no reason to disable it for MB. I will not post the logs neither "The tools and the information obtained are safe and not harmful to your privacy or your computer" > its false, those logs contains a lot about my PC and my privacy (PC configuration, installed programs, VPN IPs etc...) its definitely an issue with the product - i forgot to write previously that i use the paid version - , a similar issue was already posted here by other members weeks ago : Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620484 Share Posted February 29 The WinRAR related resource problem was resolved a while back and prior to the v5.x release. If you believe there is "...definitely an issue with the product" please gather the logs as suggested to help find why you have said issue. 1 Link to post Share on other sites More sharing options...
Porthos Posted February 29 ID:1620485 Share Posted February 29 5 minutes ago, sticky-fingers said: I will not post the logs neither "The tools and the information obtained are safe and not harmful to your privacy or your computer" > its false, those logs contains a lot about my PC and my privacy (PC configuration, installed programs, VPN IPs etc...) FYI, in this section of the forum only authorized people can access the attachments. If that is not sufficient for you then the following is your only option for assistance. Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help Please submit only one ticket/request. Additional tickets will increase the delay. Be advised it can take 3-7 weekdays for a response after the automated reply with your ticket number. 1 Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620488 Share Posted February 29 @David H. Lipman well the issue disappears as soon as i stop MB. Btw last version is 4.6.9.314, last beta is 4.6.10.316 ; so i dont understand your comment about a 5.X version ? @Porthos thanx, i'll contact the support. Link to post Share on other sites More sharing options...
Porthos Posted February 29 ID:1620489 Share Posted February 29 (edited) 50 minutes ago, sticky-fingers said: so i dont understand your comment about a 5.X version ? MB 5 has been released. https://www.malwarebytes.com/mwb-download/thankyou Depending on your license type (subscription or lifetime) there can be different ways needed to install/activate the new version. Edited February 29 by Porthos Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620498 Share Posted February 29 i paid for a multi-years subscriptions but any link install 4.6.9.314 Link to post Share on other sites More sharing options...
Solution David H. Lipman Posted February 29 Solution ID:1620499 Share Posted February 29 You can wait and the software will auto-update or use the following link to get the full Offline Installer. http://downloads.malwarebytes.com/file/mb5_offline 1 Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620504 Share Posted February 29 Thanx for the link David, but still it still installs 4.6.9 Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620506 Share Posted February 29 Something else is going on and the install must not be completed. This time try to download and save the file in a different location. The URLs default to; MBSetup.exe and you may be choosing the wrong file. The URL I provided is the v5 installer. V4.x installer... v5.x installer... 1 Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620508 Share Posted February 29 Well, i changed the install path and it installed the v5 ... and it solved my original issue thanx again to both of you 1 Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620510 Share Posted February 29 AWESOME! I am very happy to hear that v5.x resolved the issue posed in Post ID:1620463 1 Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620511 Share Posted February 29 Is there anything else before I close this thread? Link to post Share on other sites More sharing options...
sticky-fingers Posted February 29 Author ID:1620512 Share Posted February 29 Nope, you can close this thread, thanx again. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620513 Share Posted February 29 Link to post Share on other sites More sharing options...
David H. Lipman Posted February 29 ID:1620514 Share Posted February 29 Closing this topic as it's been resolved. Link to post Share on other sites More sharing options...
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