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Malwarebytes service terminates (but does restart) multiple times per day


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Thanks for posting in the Malwarebytes for Windows Help forum.

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Thank you for replying.

SFC and DISM are clean, I run them fairly regularly and just did again. And CHKDSK for C: (boot drive) is clean as well. It ran the other day, so I've included the verification of C: not being dirty. Results are in attached. 

Screenshot 2024-02-24 130518.png

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I also just noticed (under the Administrative Events) section in Event Viewer, that when Malwarebytes is launched, I receive a series of Kernel events also. When opening the application view, all seems fine.

Session "MBAMProtection" failed to start with the following error: 0xC0000035

Session "MBAMFarFlt" failed to start with the following error: 0xC0000035

Session "MBAMChameleon" failed to start with the following error: 0xC0000035 (four of these)

Session "MBAMWebProtection" failed to start with the following error: 0xC0000035

image.png.5bcd4e4c1b8422176c92e35922cb655f.png

image.thumb.png.51ba807830454dd7a4b007b067b192eb.png

 

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3 hours ago, Rumtintin said:

I've used the support tool to 'Clean' and 'Reinstall'.

That was going to be the next step.

I would also suggest,

Please make the following change in Malwarebytes if you're using the Premium or Trial version

  • Please open Malwarebytes. Click on the small gear icon to open the Settings and go to the Security tab.
  • Then turn off "Always register Malwarebytes in the Windows Security Center"
  • Restart the computer

image.png.ced4aa64af4718ab767f579cc39014

image.thumb.png.9d3b645a086cb4689f2cec3eb37768a7.png

It is highly unlikely that you need to setup exclusions for Windows Defender, however if you experience any issues, please see the following article and setup exclusions
between Malwarebytes and Windows Defender

Malwarebytes for Windows antivirus exclusions list
https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

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  • Root Admin
On 2/24/2024 at 8:47 AM, Rumtintin said:

I'd like to solve for that. Event Viewer screen shot attached.

 

Well it's obviously going to take more than a couple of logs and a disk check to determine what the issue is. Over 25 million computers run our software and rarely does any computer refuse to run it. Some may not like how it runs or have module issues from other software, but it typically still runs.

The fact it's not running on your system would indicate that more than likely there is some software, hardware, or configuration issue preventing it from running.

We're more than happy to try and assist you but if you'd rather not spend the time that's certainly your choice. If you do change your mind let us know.

 

Thank you

 

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Wow. I don't believe I implied anything otherwise - by "issues" I mean in my environment. If it came across otherwise, I apologize. Note that I've been a paying customer for many years; I wouldn't have been if I wasn't confident in the software.

As I mentioned in the earlier post in which I thanked the person that had helped me, this thread can be closed.

Thanks again

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