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Code 2 error?

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I've recently gotten a FakeAlert virus on my computer. :) I've had the same virus before and used MBAM to remove it however this time it's not working for me. When I try to open the MBAM icon it says I'm missing a shortcut. I've deleted and reinstalled several times and still get the same thing. Also, when I'm installing it and going through the setup, it either gives me a code 2 error or it'll show the scan screen but then it disappears within 2 seconds. Can anyone help me figure out how to get this loaded and working so I can get this virus off my computer? It's a work computer and I really don't want to have to explain to the boss that I got a virus. Oh and if you can use regular terms rather then technical, I'd appreciate it. As my name says, I'm pretty stupid when it comes to computers.

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  • Root Admin

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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