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  • Root Admin

Hello @jesuskweller

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans:

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
     

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

 

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  • Root Admin

Can we temporarily uninstall it and restart the computer.

Then gather me a new set of logs

Scan with FSS Farbar Service Scanner
https://forums.malwarebytes.com/topic/306736-scan-with-fss-farbar-service-scanner/

Scan with Farbar Recovery Scan Tool
https://forums.malwarebytes.com/topic/306601-scan-with-farbar-recovery-scan-tool/

 

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  • Root Admin

Thank you for the logs. Please uninstall the following as well.

  • CCleaner Update Helper (computer experts no longer recommend this program)
  • Java 8 Update 351 (64-bit) (old version of Java, possibly compromised)
  • Java(TM) SE Development Kit 17.0.1 (64-bit) (old version of Java, possibly compromised)

 

 

 

 

Please run the following fix

The following fix will also create a text file on your Desktop named: InstalledSoftwareFullList.txt  please attach that log on your next reply as well

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\HP\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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  • Root Admin

Thank you for the logs. The FIX also found and fixed some other Windows issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

The other logs are tells what software is installed to help locate fake software sometimes. The other log shows what was cleared in the browser cache

 

Please run the following

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

 

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  • Root Admin


Please Uninstall, Update, or otherwise address the following as appropriate for  your system.

  • 7-Zip 22.01 (x64 edition) v.22.01.00.0 Warning! Download Update | Uninstall old version and install new one.
  • 7-Zip 22.01 (x64) v.22.01 Warning! Download Update | Uninstall old version and install new one.
  • FastStone Image Viewer 7.7 v.7.7 Warning! Download Update
  • Foxit PDF Reader v.12.1.0.15250 Warning! Download Update
  • Google Chrome v.122.0.6261.57 Warning! Download Update
  • K-Lite Codec Pack 17.3.5 Full v.17.3.5 Warning! Download Update
  • Microsoft Edge v.121.0.2277.112 Warning! Download Update
  • Microsoft Office Professional Plus 2019 - en-us v.16.0.17231.20194 Warning! Download Update | How Install Office updates?
  • Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
  • Microsoft Visual C++ 2015-2022 Redistributable (x86) - 14.36.32532 v.14.36.32532.0 Warning! Download Update
  • Mozilla Firefox (x64 en-US) v.122.0.1 Warning! Download Update
  • Notepad++ (64-bit x64) v.8.4.8 Warning! Download Update
  • WinRAR 6.20 beta 3 (64-bit) v.6.20.3 Warning! Download Update


Then RESTART the computer and check for Windows Updates and install any updates found.

 

The scans have not found anything too serious

 

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