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Error on fresh Windows 7 install


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On a fresh windows 7 install with no updates except the required KB4474419 update, this error appears when trying to launch mbam after install. Installing the ucrt update allows mbam to launch. Mb4 did not have this issue and runs with only the updates required in the system requirements.

image.png.4d07478b3b48fa8b7747828fb60f3a09.png

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Support for Windows 7 ended on January 14, 2020 by Microsoft

No software is going to fully protect your system when updates for known exploits are no longer provided by Microsoft.

I would HIGHLY suggest not running Wndows 7 and upgrading to either Windows 10 or 11

If you're going to run Windows 7 then please update it to all the latest updates that were available at the time Microsoft stopped supporting it.

How to update Windows 7 to the latest Security Updates
https://forums.malwarebytes.com/topic/274496-how-to-update-windows-7-to-the-latest-security-updates/

Not running all the updates is like taking a boat out to sea with multiple holes in it and hoping things will be okay

 

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This is just a bug report, I'm just testing the Windows 7 support of Malwarebytes 5 as this affects whether I can install or recommend it for Windows 7 computers. Myself I would never use a system without security patches outside of testing. My primary system is a fully patched Windows 10 install.

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3 hours ago, dishwasher said:

Installing the ucrt update allows mbam to launch. Mb4 did not have this issue and runs with only the updates required in the system requirements.

You answered your own question.  MB5 is different. Plan to install the update you mentioned to the Win 7 users.

 

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15 minutes ago, dishwasher said:

 whether I can install or recommend it for Windows 7 computers.

1. You could recommend they update to Windows 10 or 11
2. You could warn users that they are at a very high risk of possible infection by running an old unsupported operating system
3. You could also recommend they at least update to all the latest updates from Microsoft if they're unable to upgrade to 10 or 11
4. You could highly recommend they setup an external backup device and keep all data backed up

 

 

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1 hour ago, Porthos said:

You answered your own question.  MB5 is different. Plan to install the update you mentioned to the Win 7 users.

If Malwarebytes 5 does require this update, the installer should prompt for it as it does for KB4474419. This seems more like an oversight, throwing a dll error is bad UX if that really is intended

26 minutes ago, AdvancedSetup said:

1. You could recommend they update to Windows 10 or 11
2. You could warn users that they are at a very high risk of possible infection by running an old unsupported operating system
3. You could also recommend they at least update to all the latest updates from Microsoft if they're unable to upgrade to 10 or 11
4. You could highly recommend they setup an external backup device and keep all data backed up

IK running a supported OS is very important and I'll always recommend that first but between Windows 7 with MBAM and Windows 7 without any security software at least having Malwarebytes seems like the better option if the user will continue Windows 7 regardless or has obtained some extended update support.
 

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I don't know what the ultimate decision will be when MB5 is fully released. We did support Windows 7 before as there were not a lot of changes and Microsoft had only stopped supporting it recently as well.

Hopefully we will continue to support it but I doubt we will go the route of checking and recommending downloads as Microsoft does cut off downloads as well without notice

Thank you

 

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@dishwasher

Installing the Windows 10 Universal CRT update KB2999226 and the SHA-2 update allows MB5 to install and run properly on Windows 7 with SP1

image.png

 

Update for Universal C Runtime in Windows
https://support.microsoft.com/en-us/topic/update-for-universal-c-runtime-in-windows-c0514201-7fe6-95a3-b0a5-287930f3560c

The Windows 10 Universal CRT is a Windows operating system component that enables CRT functionality on the Windows operating system. This update allows Windows desktop applications that depend on the Windows 10 Universal CRT release to run on earlier Windows operating systems.

Microsoft Visual Studio 2015 creates a dependency on the Universal CRT when applications are built by using the Windows 10 Software Development Kit (SDK). You can install this update on earlier Windows operating systems to enable these applications to run correctly.


All supported x86-based versions of Windows 7
https://go.microsoft.com/fwlink/?linkid=2247933

All supported x64-based versions of Windows 7
https://go.microsoft.com/fwlink/?linkid=2247934


SHA-2 code signing support update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: September 23, 2019

2019-09 Security Update for Windows 7 for x86-based Systems (KB4474419)
http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x86_0f687d50402790f340087c576886501b3223bec6.msu

2019-09 Security Update for Windows 7 for x64-based Systems (KB4474419)
http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c.msu


How to update Windows 7 to the latest Security Updates
https://forums.malwarebytes.com/topic/274496-how-to-update-windows-7-to-the-latest-security-updates/

 

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