CreepyTroller Posted February 18 ID:1618324 Share Posted February 18 Hi I been scanning on Malwarebytes and every time I scan there's detections so I quarantine and remove so then I rescan detections keep coming back so how do I remove these completely? I restarted my computer as well and it keeps popping up with "Website blocked due to riskware/Trojan " Link to post Share on other sites More sharing options...
Porthos Posted February 18 ID:1618326 Share Posted February 18 @CreepyTroller Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove pesky malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Then be patient for the next expert to take your case. Thank you Link to post Share on other sites More sharing options...
CreepyTroller Posted February 18 Author ID:1618329 Share Posted February 18 mbst-grab-results.zip Link to post Share on other sites More sharing options...
CreepyTroller Posted February 18 Author ID:1618330 Share Posted February 18 My task manager also does not open anymore it closes right away after opening. Link to post Share on other sites More sharing options...
Solution CreepyTroller Posted February 18 Author Solution ID:1618335 Share Posted February 18 Hi I solved the problem. It was a fake svhost.exe file and managed to remove it now there is no detections whatsoever Link to post Share on other sites More sharing options...
JSntgRvr Posted February 18 ID:1618341 Share Posted February 18 (edited) Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... It is much more that a bad svchost file. The tool saved FRST64.exe in your downloads folder as FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. C:\Users\Brian\Downloads\FRSTEnglish.exe Start FRST (FRST64) with Administrator privileges This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Temporarily disable your AntiVirus and AntiSpyware protection - instructions here. Please visit the ESET Online Scanner website Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop Double click esetonlinescanner.exe. then the GetStarted button. Accept the Terms of Use and the Get Started again. Enable reccomended options, and continue. Select the Full scan Enable Eset to detect and quarantine potentially unwanted applications Click StartScan The program will begin to download it's virus database. The speed may vary depending on your Internet connection. When completed, the program will begin to scan. This may take several hours. Please, be patient. Do not do anything on your machine as it may interrupt the scan. When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop. Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program. Attach the ESET log.txt report. Don't forget to re-enable previously switched-off protection software!! Edited February 18 by JSntgRvr Link to post Share on other sites More sharing options...
JSntgRvr Posted February 18 ID:1618342 Share Posted February 18 Refresh the page as I edited the fixlist. 1 Link to post Share on other sites More sharing options...
JSntgRvr Posted February 24 ID:1619553 Share Posted February 24 Any progress? Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 26 Root Admin ID:1619941 Share Posted February 26 Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Tips to help protect from infection Thanks Link to post Share on other sites More sharing options...
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