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HELP! Malware is preventing me from visiting antivirus sites!

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Windows update in settings is stuck on loading, microsoft store always has a greyed out install button, my spacial sound settings are getting buggy and Dolby Atmost and DTS X sound unbound is inaccessible anymore, and I can't visit any and if ALL antivirus sites!

--This is one of the scans from yesterday--


-Log Details-
Scan Date: 15/02/2024
Scan Time: 10:55
Log File: f29c14ea-cb9c-11ee-ac89-fc3497c4e747.json

-Software Information-
Components Version: 1.0.2201
Update Package Version: 1.0.80943
Licence: Trial

-System Information-
OS: Windows 10 (Build 19045.3930)
CPU: x64
File System: NTFS
User: DESKTOP-KN3U213\JomsG

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 342914
Threats Detected: 6
Threats Quarantined: 6
Time Elapsed: 0 min, 41 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 1
Trojan.FakeGoogle.E, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\GoogleUpdateTaskMachineK, Quarantined, 12510, 1201555, , , , , , 

Registry Value: 2
PUM.Optional.DisableMRT, HKLM\SOFTWARE\POLICIES\MICROSOFT\MRT|DONTOFFERTHROUGHWUAU, Quarantined, 8312, 676880, 1.0.80943, , ame, , , 
PUM.Optional.DisableMRT, HKLM\SOFTWARE\WOW6432NODE\POLICIES\MICROSOFT\MRT|DONTOFFERTHROUGHWUAU, Quarantined, 8312, 676880, 1.0.80943, , ame, , , 

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 2
Trojan.FakeGoogle.E, C:\ProgramData\GoogleUP\Chrome, Quarantined, 12510, 1201555, , , , , , 
Trojan.FakeGoogle.E, C:\PROGRAMDATA\GOOGLEUP, Quarantined, 12510, 1201555, 1.0.80943, , ame, , , 

File: 1
Trojan.FakeGoogle.E, C:\PROGRAMDATA\GOOGLEUP\CHROME\UPDATER.EXE, Quarantined, 12510, 1201555, 1.0.80943, , ame, , 5F31F0FECC0820C2BF456D951CBE5153, 6FB7636253D107B9133F0CA85CA101B805E8B50B36023D3217BA19E6AE7E349E

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


--This is from yesterday as well but there are HUNDREDS of them! Even over 300 automatic quarantines!--



-Log Details-
Protection Event Date: 15/02/2024
Protection Event Time: 13:03
Log File: c308ba32-cbae-11ee-8c5a-fc3497c4e747.json

-Software Information-
Components Version: 1.0.2259
Update Package Version: 1.0.80945
Licence: Trial

-System Information-
OS: Windows 10 (Build 19045.3930)
CPU: x64
File System: NTFS
User: System

-Blocked Malware Details-
File: 1
Trojan.Agent.E, C:\ProgramData\GoogleUP\Chrome\Updater.exe, Quarantined, 3448, 1201504, 1.0.80945, , ame, , 5F31F0FECC0820C2BF456D951CBE5153, 6FB7636253D107B9133F0CA85CA101B805E8B50B36023D3217BA19E6AE7E349E




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Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove pesky malware.

Please respond to all future instructions from your helper in a timely manner.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.


Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • image.png.79d4442a821713608fa60808a98c2e69.png
  • image.png.98d86a6c3017d2bbba48877ea4f6ba45.png
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply
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Welcome smile.png
I'll be helping you with your computer.
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... 

The tool saved FRST64.exe in your downloads folder as FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.  C:\Users\JomsG\Downloads\FRSTEnglish.exe
  • Start FRST (FRST64) with Administrator privileges 
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.

Please visit the ESET Online Scanner website

  • Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
  • Double click esetonlinescanner.exe. then the GetStarted button.
  • Accept the Terms of Use  and the Get Started again.
  • Enable reccomended options, and continue.
  • Select the Full scan
  • Enable Eset to detect and quarantine potentially unwanted applications
  • Click StartScan
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
  • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Attach the ESET log.txt report.
Don't forget to re-enable previously switched-off protection software!!

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The tool saved FRST64.exe in your downloads folder as FRSTEnglish.exe

  • Download the enclosed file  Fixlist.txt
  • Save it in the same location FRST64.exe is saved.  C:\Users\JomsG\Downloads\FRSTEnglish.exe
  • Start FRST (FRST64) with Administrator privileges 
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

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  • Root Admin

Please uninstall, update, or otherwise address the following as appropriate for your computer

Then RESTART the computer and check for Windows Updates and install any Security Updates found.



The act of torrenting itself is not illegal. However, downloading and sharing unsanctioned copyrighted material is illegal, and there is always a chance of prosecution if caught by the authorities.
Torrenting non-copyrighted material is perfectly fine and is allowed. However, be aware that we have seen increased malware bundled with software downloads over P2P.

Recent Ransomware infections have been seen to encrypt user data so that no one can decrypt the data without the private key.
When sharing files, please keep in mind that you're increasing your system's attack surface area, which can increase the risk of infection.

Scan all files before running them. https://www.virustotal.com

If you don't need or use the P2P software, you should uninstall it.

P2P File-Sharing: Know the Risks


Hidden risks in pirated software https://news.microsoft.com/apac/2019/01/08/hidden-risks-in-pirated-software/
Why You Shouldn't Use Pirated Software (But Why People Still Do) https://www.computer.org/publications/tech-news/trends/why-you-shouldnt-use-pirated-software



Are there any other issues or unresolved concerns at this time?



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All seems clear.

Follow AdvancedSetup advise above, then use this application to remove tools used and their quarantined items:
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.


  • When the tool has finished, it will create and open a log report and delete itself.

A few final recommendations:
The following information will help you to keep your computer and data safer as well as improve your overall privacy

Malwarebytes Browser Guard

uBlock Origin

Cybersecurity basics & protection
Everything you need to know about cybercrime
Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/
Please review the following to help you better protect your computer and privacy
Tips to help protect from infection
Hopefully, we've been able to assist you with correcting your system issues.
Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

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