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Accounts keep getting hacked/compromised


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About a month ago, I got email replies that some accounts were compromised. Among those, Steam, Reddit, Twitch, YouTube, Amazon. I have since reset passwords and made further attempts to secure them (2FA, etc).

I have been using BitWarden for years and all the above accounts used 12-20 character generated passwords. None of them were identical.

MalwareBytes, at the time, found some malware and removed it. However, today, my Twitch account was banned indefinitely due to no cause of my own. I am concerned that my computer is still compromised and require assistance to ensure it's secure and this will not continue to happen.

Attached is my FRST.txt and Addition.txt

Any assistance here would be greatly appreciated.

Addition.txt FRST.txt

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  • Root Admin

Hello @Rappy

You have the following issues that would indicate possibly needing to replace a hard drive

 

Application errors:
==================
Error: (02/11/2024 03:27:04 PM) (Source: System Restore) (EventID: 8193) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs -p -s wuauserv; Description = Windows Update; Error = 0x80070422).

 

System errors:
=============
Error: (02/14/2024 12:10:27 PM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR3, has a bad block.

 

Microsoft believes this to be Unwanted Software

C:\Users\Rappy\PCAppStore\uninstaller.exe

 

Please validate which drive is having the issue. If you need help let me know.

 

Edited by AdvancedSetup
Updated information
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I am aware of the failing SSD card. It is currently only connected to remove data from.

Looking at the contents of C:\Users\Rappy\PCAppStore, I would agree with you. However, uninstaller.exe is not present in that folder (yes, I have invis files shown in explorer).

I am not sure what you mean by your last comment. What do you mean by validating a driver?

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  • Root Admin

My mistake. I meant Drive not Driver

Please go ahead and run the following

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans:

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
     

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

 

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  • Root Admin

Thank you for the logs. What are these batch files doing?

Shortcut: C:\Users\Rappy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Axmud\Axmud (all users).lnk -> C:\Users\Rappy\AppData\Local\Axmud\strawberry\runaxmud.bat ()
Shortcut: C:\Users\Rappy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Axmud\Axmud (visually-impaired users).lnk -> C:\Users\Rappy\AppData\Local\Axmud\strawberry\blindaxmud.bat ()

 

Restore Point creation is failing. Please see if you can manually fix that and create a NEW System Restore Point

Turn On or Off System Protection for Drives in Windows 11
https://www.elevenforum.com/t/turn-on-or-off-system-protection-for-drives-in-windows-11.3598/

Create System Restore Point in Windows 11
https://www.elevenforum.com/t/create-system-restore-point-in-windows-11.3602/

 

Then run the following

 

Please download and run the following Kaspersky Virus Removal Tool 2020 and save it to your Desktop.

(Kaspersky Virus Removal Tool version 20.0.10.0 was released on November 9, 2021)

Download: Kaspersky Virus Removal Tool

https://devbuilds.s.kaspersky-labs.com/devbuilds/KVRT/latest/full/KVRT.exe

How to run a scan with Kaspersky Virus Removal Tool 2020
https://support.kaspersky.com/15674

How to run Kaspersky Virus Removal Tool 2020 in the advanced mode
https://support.kaspersky.com/15680

How to restore a file removed during Kaspersky Virus Removal Tool 2020 scan
https://support.kaspersky.com/15681

 


Select the  image.png  Windows Key and R Key together, the "Run" box should open.

user posted image

Drag and Drop KVRT.exe into the Run Box.

user posted image

C:\Users\{your user name}\DESKTOP\KVRT.exe will now show in the run box.

image.png

add -dontencrypt   Note the space between KVRT.exe and -dontencrypt

C:\Users\{your user name}\DESKTOP\KVRT.exe -dontencrypt should now show in the Run box.
 
image.png


That addendum to the run command is very important, when the scan does eventually complete the resultant report is normally encrypted, with the extra command it is saved as a readable file.

Reports are saved here C:\KVRT2020_Data\Reports and look similar to this report_20210123_113021.klr
Right-click direct onto that report, select > open with > Notepad. Save that file and attach it to your reply.

To start the scan select OK in the "Run" box.

A EULA window will open, tick all confirmation boxes then select "Accept"

image.png

In the new window select "Change Parameters"

image.png

In the new window ensure all selection boxes are ticked, then select "OK" The scan should now start...

user posted image

When complete if entries are found there will be options, if "Cure" is offered leave as is. For any other options change to "Delete" then select "Continue"

user posted image

When complete, or if nothing was found select "Close"

image.png

Attach the report information as previously instructed...
 
Thank you
 
 

 

 

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14 hours ago, AdvancedSetup said:

Thank you for the logs. What are these batch files doing?

Shortcut: C:\Users\Rappy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Axmud\Axmud (all users).lnk -> C:\Users\Rappy\AppData\Local\Axmud\strawberry\runaxmud.bat ()
Shortcut: C:\Users\Rappy\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Axmud\Axmud (visually-impaired users).lnk -> C:\Users\Rappy\AppData\Local\Axmud\strawberry\blindaxmud.bat ()

These were old installation files for installing Axmud with Strawberry Perl. However, they no longer work with the latest versions. https://axmud.sourceforge.io/share/docs/guide/ch02.html I've removed the whole Axmud directory as I haven't used Axmud in years.

14 hours ago, AdvancedSetup said:

Restore Point creation is failing. Please see if you can manually fix that and create a NEW System Restore Point

Turn On or Off System Protection for Drives in Windows 11
turn-on-or-off-system-protection-for-dri

Create System Restore Point in Windows 11
create-system-restore-point-in-windows-1

I was able to turn system restore off/on and create a restore point successfully.

And attached is the Kaspersky scan results.

report_2024.02.15_09.44.16.txt

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  • Root Admin

It found something, but I doubt it was of that much importance. Please run the following

 

Please run the following ESET Online Scanner and perform a Full Scan

 

Click the following link to save the installer for ESET Online Scanner

https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

  • It will start a download of "esetonlinescanner.exe"
  • Save the file to your system, such as the Downloads folder, or else to the Desktop.
  • Go to the saved file, and double click it to get started. 
  • When presented with the initial ESET screen, click on "Get Started". Read and accept the Terms of use
  • On the "Before we start..." screen chose if you want to send anonymous data and if you want to provide feedback or not, then click Continue
  • When prompted for scan type, Click on the Full Scan button
  • Enable  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click the Start scan button.
  • Have patience.  The entire process may take a few hours or more.
  • When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
  • Click The blue “Save scan log” to save the log and give it a name and location you remember.
  • If something was removed and you know it is a false postive, you may click on the blue ”Restore cleaned files”  ( in blue, at the bottom).
  • Press Continue when all done.  You should click to turn off the offer for “periodic scanning”.
  • Enable "Delete application data on closing" - You do not need to submit feedback unless you want to. Simply ignore and close the program.

 

Note: If you do need to do a File Restore from ESET please follow the directions below

[KB2915] Restore files quarantined by the ESET Online Scanner version 3

https://support.eset.com/en/kb2915-restore-files-quarantined-by-the-eset-online-scanner

 

Please attach the ESET scan log you saved at the end to your next reply

 

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  • Root Admin

Some of those are a problem and good to remove.

Let's do another AV scan

The canned message is probably old so may not be 100% accurate but I'm sure you can figure it out to get the full scan done.

 

Sophos Scan & Clean

Download Sophos Free Virus Removal Tool and save it to your desktop.

  • If your security alerts to this scan either accept the alert or turn off your security to allow Sophos to run and complete.....
  • Please close all other open applications and Do Not use your PC whilst the scan is in progress... This scan is very thorough so it may take several hours to complete, please be patient...

Double click the icon and select Run

Click Next

Select I accept the terms in this license agreement, then click Next twice

Click Install

Click Finish to launch the program

  • Once the virus database has been updated click Start Scanning

If any threats are found click Details, then View log file... (bottom left hand corner)

 

Attach the results in your next reply

  • Close the Notepad document, close the Threat Details screen, then click Start cleanup

Click Exit to close the program

 

If no threats were found please confirm that result...

  • The Virus Removal Tool scans the following areas of your computer:
  • Memory, including system memory on 32-bit (x86) versions of Windows
  • The Windows registry
  • All local hard drives, fixed and removable
  • Mapped network drives are not scanned.

Note: If threats are found in the computer memory, the scan stops. This is because further scanning could enable the threat to spread. You will be asked to click Start Cleanup to remove the threats before continuing the scan.

 

Saved logs are found under this sub-folder: C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs 

Please attach that log on your next reply

Thank you

 

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  • Root Admin

Very nice. That found and removed a lot of unwanted junk.

Let try the following scanner as well

 

 

Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply

 

 

 

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  • Root Admin

After you finish the Dr Web scan

 

 

If you own your own router and are not renting it from your Internet Service Provider

Please ensure that you have the user manual for your router. Then perform a factory reset.

How To Reset Your Router
https://setuprouter.com/networking/how-to-reset-your-router/

Depending on one's preferences and the Router's capabilities please consider the following.

  • Disable acceptance of ICMP Pings
  • Change the Default Router password using a Strong Password
  • Use a Strong WiFi password on WPA2 using AES encryption or Enable WPA3 if it is an option.
  • Disable Remote Management
  • Create separate WiFi networks for groups of devices with similar purposes to prevent an entire network of devices from being compromised if a malicious actor is able to gain unauthorized access to one device or network.
    Example: Keep IoT devices on one network and mobile devices on another.
  • Change the network name (SSID).  Do not use your; Name, Postal address or other personal information.  Make it unique or whimsical and known to your family/group.
  • Is the Router Firmware up-to-date ?  Updating the firmware mitigates exploitable vulnerabilities.
  • Specifically set Firewall rules to BLOCK;   TCP and UDP ports 135 ~ 139, 445, 1234, 3389, 5555 and 9034
  • Document passwords created and store them in a safe but accessible location.

 

 

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I started it twice and it stopped early on (2500 files in). I started it a third time and it stopped again. I left it running all night and it never processed another file. It was stuck on C:\Windows\System32\drivers\CLFS.SYS all night.

image.thumb.png.13bd89066748dea07dee5909ee59e776.png

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  • Root Admin

You can try running a disk check on the drive.

From an elevated admin command prompt you can copy and paste the following. Then restart the computer and don't touch any keys and let the disk check run

 

echo y|chkdsk c: /f  

 

Then try the rootkit scan again

 

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The scan finished this time, and no threats were identified. Oddly, it stopped again on a different file (hal.dll) for over 3 minutes before continuing.

I decided to run the entire scan over to give you a combined log file of all scans and it stopped on a different file (kd.dll) for over 3 minutes before continuing. Bizarre behavior. All 3 files were about 2700-2900 files in.

cureit.log

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  • Root Admin

Thank you for the log. Please run the following and get me some new, fresh logs @Rappy

 

 

Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process

Then follow each step in the order provided. Unless otherwise asked, please attach all logs

 

Please make the following system changes:

  • If you have not done so already - Enable System Protection and create a NEW System Restore Point
  • Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed
  • Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the downloads are completed
  • Disable-Fast-Startup
  • Show-Hidden-Folders-Files-Extensions

Please run the following scans:

  1. Click the following link and run a  Scan with AdwCleaner
  2. Click the following link and run a  Scan with Malwarebytes 
       RESTART the computer
  3. Click the following link and run a  Scan with Farbar Recovery Scan Tool 
     

Example image of where to click to attach files when posting your reply

image.thumb.png.e208c182ff570799c53bcf57

 

Thank you

 

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  • Root Admin

Please note

System errors:
=============
Error: (02/17/2024 12:12:17 AM) (Source: disk) (EventID: 7) (User: )
Description: The device, \Device\Harddisk3\DR3, has a bad block.

 

 

 

 

Are you sure you want this enabled or allowed? Push Notifications on your browser appear to be enabled.

CHR Notifications: Default -> hxxps://app.hubspot.com; hxxps://calendar.google.com; hxxps://meet.google.com

https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/

Turn notifications on or off - Google Chrome

Web Push notifications in Firefox

 

 

 

Did you create this folder on purpose? Do you know what it's for?

C:\Users\Rappy\AppData\Local\test.gnucash

 

 

 

 

 

Please run the following fix

 

NOTE: Please read all of the information below before running this fix.

  • NOTICE: This script was written specifically for this user, for use on this particular machine.
  • Running this on another machine may cause damage to your operating system that cannot be undone.

Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply

Farbar program:   FRSTEnglish.exe

Save the attached file:  FIXLIST.TXT to this folder C:\Users\Rappy\Downloads\

NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it.

 

 

Run the Farbar program with Admin rights and press the Fix button just once and wait.

The fix may possibly take up to 60 minutes to complete

If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply.

 

  1. NOTE:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity.
  2. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.
                Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases.
  3. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Discord cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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I wish the #2 point above was more precise. I assumed after running the fix that I would be able to "Restore" my open browser tabs as usual or at least re-open them via the browser history. I don't usually rely on bookmarks and keep tabs open to return to later and had over 70 tabs open from various sites and all that is now gone. :| 

Anyways, here's the fixlog.txt.

Fixlog.txt

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  • Root Admin

We do tell you to back them up.

NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed.

 

The fix looks to have run well. It also found and fixed some Windows issues.

Windows Resource Protection found corrupt files and successfully repaired them.

 

Please run the following

Scan with SecurityCheck by glax24
https://forums.malwarebytes.com/topic/307301-scan-with-securitycheck-by-glax24/

 

 

 

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