Not Getting Validation Email From Malwarebytes

[Albana]

Hello,

This is extremely annoying and spent 1 hour on the phone with my email provider regarding this issue. The validation email is not blocked and I also whitelisted the email that malwarebytes advises to whitelist which is accounts@malwarebytes.com

I got an email from malwarebytes opening this ticket but I am not getting any emails with regards to the validation email. I am not the only one having this issue looking on this forum it seems many are not receiving this email.

Here is one example.

Now, if I can't get in my account how can I add a license if I want another license or manage my licenses I currently have. I have opened a ticket on this issue have yet to receive a reply. Ticket number is: 4538539

Get someone from malwarebytes fix this issue once in for all as it seems many are having this issue not just me. If this cannot be resolved I will have to call my credit card company and stop payment on renewal and maybe even chargeback what I have now as I am not able to manage my licenses. It was just renewed. Anyway resolve this issue malwarebytes and get your S*** together. I provided a video showing in real time not receiving the email. Please resolve this issue. Thank you.

 

[Porthos]

13 minutes ago, Albana said:

I have opened a ticket on this issue have yet to receive a reply. Ticket number is: 4538539

Has it been more than 7 weekdays since submitting the ticket and getting the ticket number??

Have you submitted more than one ticket?

[Albana]

If customers have to wait up to 7 weekdays for a response to a ticket, it's likely that many will reconsider using your software or services. Knowing what I know now, I'd opt for another provider offering superior support. In today's landscape, support is paramount. If you consider waiting up to 7 weekdays normal, you likely don't own a business.

Effective communication plays a vital role in customer satisfaction and trust-building. Businesses that prioritize prompt responses demonstrate their commitment to addressing customer concerns in a timely manner, fostering a positive customer experience.

Furthermore, it's disappointing when posts addressing concerns on public forums fail to provide tangible solutions or assistance in resolving the underlying issue. Such posts might vent frustrations but do little to actively address the problem at hand.

Hence, what I'm expressing is a request for help addressing the current issue, without evading the essence of my message, as your response to my concern did, offering no resolution. Posting similar responses throughout this forum is evidently not beneficial and should be reconsidered.

[AdvancedSetup]

I will submit a request for escalation

Thank you

 

[Porthos]

51 minutes ago, Albana said:

If customers have to wait up to 7 weekdays for a response to a ticket

It is not always that way. Only when they get backed up. I tell people that time frame basically to manage expectations when they are backed up.

One user claimed they put in a request 5 days ago and in reality, it was only Saturday and this is Monday.

But weekends and US holiday support is on a skeleton crew.