Statly Posted February 12 ID:1617064 Share Posted February 12 Got billed because of auto-renewal and I didn't even remember that this could happen. I created a ticket but it's been almost 5 days and no reply. Link to post Share on other sites More sharing options...
Porthos Posted February 12 ID:1617068 Share Posted February 12 3 minutes ago, Statly said: I created a ticket but it's been almost 5 days and no reply. It is 5-7 weekdays for a response. Be sure to not create more than one request as that will delay things more. Also, check your junk/spam folders as well. What was the ticket number?? Link to post Share on other sites More sharing options...
Statly Posted February 12 Author ID:1617069 Share Posted February 12 1 minute ago, Porthos said: What was the ticket number?? 4537289 Link to post Share on other sites More sharing options...
Porthos Posted February 12 ID:1617072 Share Posted February 12 5 minutes ago, Statly said: 4537289 I have asked someone to look into it. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 12 Root Admin ID:1617090 Share Posted February 12 (edited) The ticket shows you started in on Saturday this weekend. Today is just now Monday. You can manage the auto renewal on your own from your My Account page. Please see the following Manage auto-renewal of your Malwarebytes subscription https://support.malwarebytes.com/hc/en-us/articles/360044589954-Manage-auto-renewal-of-your-Malwarebytes-subscription Thank you Edited February 12 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
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