dckms Posted February 10 ID:1616755 Share Posted February 10 Says the file type is System. Here are the logs. Not sure what is going on here, please help me. Thank you in advance! blockmwbts.txt blockmwbts2.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted February 10 ID:1616787 Share Posted February 10 Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove pesky malware. Please respond to all future instructions from your helper in a timely manner. Please do the following so that we may take a closer look at your system for any possible infections. Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start. Show-Hidden-Folders-Files-Extensions https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/ Disable-Fast-Startup https://forums.malwarebytes.com/topic/299350-disable-fast-startup/ Then please restart the computer and do the following. WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run. In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply Link to post Share on other sites More sharing options...
dckms Posted February 10 Author ID:1616796 Share Posted February 10 Good day, Apologies for the delay, here is the file requested. Thank you for your help! mbst-grab-results.zip Link to post Share on other sites More sharing options...
JSntgRvr Posted February 10 ID:1616808 Share Posted February 10 (edited) Welcome I'll be helping you with your computer. Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding. Please take note of the guidelines for this fix: Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated. First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer. Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me. Please read ALL instructions carefully and perform the steps fully and in the order they are written. If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean. Continue to read and follow my instructions until I tell you that your machine is clean. If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed. Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. Let's begin... The tool downloaded FRST64 to C:\Users\MacPro\Downloads\FRSTEnglish.exe Download the enclosed file Fixlist.txt Save it in the same location FRST64.exe is saved. (C:\Users\MacPro\Downloads) Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe) This time around Press the Fix button and wait When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from. Please attach this file in your next reply. Download AdwCleaner and save it to your desktop. Double click AdwCleaner.exe to run it. When AdwCleaner starts, on the left side of the window, click on “Settings” and then enable these repair actions on that tab-window by clicking their button to the far-right for ON status Delete IFEO keys Delete tracing keys Delete Prefetch files Reset Proxy Reset IE Policies Reset Chrome policies Reset Winsock Reset HOSTS file Click Scan Now ... When the scan has finished a Scan Results window will open. Click Cancel (at this point do not attempt to Quarantine anything that is found) Now click the Log Files tab ... Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number) A Notepad file will open containing the results of the scan. Please attach the file in your next reply. Edited February 10 by JSntgRvr Typo Link to post Share on other sites More sharing options...
dckms Posted February 10 Author ID:1616812 Share Posted February 10 No worries, thank you very much for your assistance. It is greatly appreciated! Here are the files requested. AdwCleaner[S01].txt Fixlog.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted February 10 ID:1616815 Share Posted February 10 (edited) Please run the following Scan with AdwCleaner https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/ Temporarily disable your AntiVirus and AntiSpyware protection - instructions here. Please visit the ESET Online Scanner website Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop Double click esetonlinescanner.exe. then the GetStarted button. Accept the Terms of Use and the Get Started again. Enable reccomended options, and continue. Select the Full scan Enable Eset to detect and quarantine potentially unwanted applications Click StartScan The program will begin to download it's virus database. The speed may vary depending on your Internet connection. When completed, the program will begin to scan. This may take several hours. Please, be patient. Do not do anything on your machine as it may interrupt the scan. When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop. Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program. Attach the ESET log.txt report. Don't forget to re-enable previously switched-off protection software!! Edited February 11 by AdvancedSetup Updated information Link to post Share on other sites More sharing options...
dckms Posted February 10 Author ID:1616820 Share Posted February 10 I will try to send the scan results as soon as possible. Here is the AdwCleaner result meanwhile. AdwCleaner[C02].txt Link to post Share on other sites More sharing options...
JSntgRvr Posted February 10 ID:1616823 Share Posted February 10 Thank you ! Link to post Share on other sites More sharing options...
dckms Posted February 11 Author ID:1616873 Share Posted February 11 Here are the scan results. As always thanks in advance! eset scan results.txt Link to post Share on other sites More sharing options...
JSntgRvr Posted February 11 ID:1616902 Share Posted February 11 How is the computer doing? Link to post Share on other sites More sharing options...
dckms Posted February 11 Author ID:1616905 Share Posted February 11 Good morning! It has been doing well since the first fix. No new alerts either. This may be little as thanks but here is something fun that perphaps you may not have seen before, please feel free to check it out at your leisure. https://www.youtube.com/watch?v=P4PCds4tlT4 Its Rakugo「落語」 japanese verbal entertainment, akin to a one man play/theatre. Many thanks, hope you have a wonderful day! Link to post Share on other sites More sharing options...
Solution JSntgRvr Posted February 11 Solution ID:1616906 Share Posted February 11 Congratulations. Use this application to remove tools used and their quarantined items: Please download KpRm by Kernel-panik and save to your Desktop. Click on KpRm.exe to run the tool. Vista/Windows 7/8/10 users right-click and select Run As Administrator. Put a check mark next to these items: - Delete tools - Create Restore Point - Delete now Click the "Run" button. When the tool has finished, it will create and open a log report and delete itself. A few final recommendations: Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. Make sure you're backing up your files Keep all software up to date - PatchMyPC - Keep your Operating System up to date and current at all times - Further tips to help protect your computer data and improve your privacy: Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: Microsoft Edge: Mozilla Firefox: uBlock Origin Google Chrome: Microsoft Edge: Mozilla Firefox: Further reading if you like to keep up on the malware threat scene: Malwarebytes Bleepingcomputer Hopefully, we've been able to assist you with correcting your system issues. Thank you for contacting Malwarebytes. Regards. 1 Link to post Share on other sites More sharing options...
JSntgRvr Posted February 11 ID:1616909 Share Posted February 11 Thanks for the link. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 12 Root Admin ID:1616992 Share Posted February 12 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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