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Actions de réparation basique


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Bonjour, un certain nombre d'actions de réparation sont à mettre à jour ; supprimer les clés IFEO, réinitialiser le pare-feu, réinitialiser le proxy etc etc il y en a 11 en tout. Le tout est désactivé, dois-je faire quelque à mon niveau?

Je vous remercie de vos bons soins 

 

 

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Hello, a certain number of repair actions need to be updated; remove IFEO keys, reset firewall, reset proxy etc etc there are 11 in total. Everything is disabled, should I do something at my level?

Thank you for your good care

@JLP Merci d'utiliser Google Translate avant de poster

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove pesky malware.

Please respond to all future instructions from your helper in a timely manner.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • image.png.79d4442a821713608fa60808a98c2e69.png
  • image.png.98d86a6c3017d2bbba48877ea4f6ba45.png
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

    Then be patient for the next expert to take your case.

Thank you

 

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Tips to help protect from infection

Thanks

 

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