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Malware not detected by malwarebytes but it’s detected by windows security

aminmuqri
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aminmuqri

aminmuqri

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I had downloaded a virus last week and thought that I had managed to remove all of it through malwarebytes and the tronscript, but unfortunately today I checked that I still have malware that I don’t know how to remove, for some reason malwarebytes was unable to detect all the malware and my tronscript didn’t manage to delete all of it 

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Porthos

Porthos

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@aminmuqri

Let's get the info to get the process started. Be aware it will take many steps and scans to fully remove pesky malware.

Please respond to all future instructions from your helper in a timely manner.

Please do the following so that we may take a closer look at your system for any possible infections.

Do these 2 steps FIRST so that files and folders are set to SHOW, plus also, Turn OFF Windows Fast Start.
Show-Hidden-Folders-Files-Extensions
https://forums.malwarebytes.com/topic/299345-show-hidden-folders-files-extensions/

Disable-Fast-Startup
https://forums.malwarebytes.com/topic/299350-disable-fast-startup/

Then please restart the computer and do the following.

WARNING: Do Not click the Repair option under Advanced unless requested by a Malwarebytes support agent or authorized helper

NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Download the Malwarebytes Support Tool
  • In your Downloads folder, open the mb-support-x.x.x.xxx.exe file
  • In the User Account Control pop-up window, click Yes to continue the installation
  • Run the MBST Support Tool. The tool also downloads and runs a file called FRSTEnglish. Please allow it to run.
  • In the left navigation pane of the Malwarebytes Support Tool, click Advanced
  • In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine
  • image.png.79d4442a821713608fa60808a98c2e69.png
  • image.png.98d86a6c3017d2bbba48877ea4f6ba45.png
  • A zip file named mbst-grab-results.zip will be saved to the Desktop or on the hidden Public desktop (usually C:\Users\Public\Desktop), please upload that file on your next reply

    Then be patient for the next expert to take your case.

Thank you

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JSntgRvr

JSntgRvr

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Welcome smile.png
 
I'll be helping you with your computer.
 
Please read this post completely before beginning. If there's anything that you do not understand, please don't hesitate to ask before proceeding.
 
Please take note of the guidelines for this fix:

  • Please note that I am a volunteer. I do have a family, a career, and other endeavors that may prevent immediate responses that meet your schedule. Do note that the differences in time zones could present a problem as well. Your patience and understanding will be greatly appreciated.
  • First of all, the procedures we are about to perform are specific to your problem and should only be used on this specific computer.
  • Do not make any changes to your computer that include installing/uninstalling programs, deleting files, modifying the registry, nor running scanners or tools of any kind unless specifically requested by me.
  • Please read ALL instructions carefully and perform the steps fully and in the order they are written.
  • If things appear to be better, let me know. Just because the symptoms no longer exist as before, does not mean that you are clean.
  • Continue to read and follow my instructions until I tell you that your machine is clean.
  • If you have any questions at all, please do not hesitate to ask before performing the task that I ask of you, and please wait for my reply before you proceed.
  • Scanning with programs and reading the logs do take a fair amount of time. Again, your patience will be necessary. smile.png

Let's begin... smile.png

  • Download the enclosed file  Fixlist.txt
  • Start FRST (FRST64) with Administrator privileges (FRSTEnglish.exe) (C:\Users\User\Downloads\FRSTEnglish.exe)
  • This time around Press the Fix button and wait
  • When finished, a log file (Fixlog.txt) will pop up and saved in the same location the tool was ran from.

Please attach this file in your next reply.

 

Lets give a try to Malwarebytes Antimalware and Adwcleaner to scan your computer

https://forums.malwarebytes.com/topic/304827-scan-with-malwarebytes/\

https://forums.malwarebytes.com/topic/304822-scan-with-adwcleaner/

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JSntgRvr

JSntgRvr

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Dr.Web CureIt!

Please download the Dr.Web CureIt! anti-virus utility
https://free.drweb.com/

 

You will need to send them an email to obtain a link to download the scanner, please do so

  • The downloaded file will normally have a unique name such as:  q7a9tr4p.exe
  • Close all open applications and locate the downloaded file and double-click to run it
  • The program will take a moment to launch and bring up the License and Update screen
  • Place a check mark to agree to the terms and then click on the Continue button
  • Click the underlined link Select objects for scanning
  • On the top left click the Scanning objects that should automatically check all objects
  • Click the small wrench and make sure there is a check on Automatically apply actions to threats
  • Then click the large button on bottom right Start scanning
  • Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad
  • The log is saved in the folder named Doctor Web in the top of your user profile folders
  • Please attach that log on your next reply
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JSntgRvr

JSntgRvr

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According to the report, Total 1 file were detected and neutralized.

 

Lets try ESET:

 

Temporarily disable your AntiVirus and AntiSpyware protection - instructions here.
Please visit the ESET Online Scanner website

  • Click the One-Time Scan button to download the esetonlinescanner.exe file to the Desktop
  • Double click esetonlinescanner.exe. then the GetStarted button.
  • Accept the Terms of Use  and the Get Started again.
  • Enable reccomended options, and continue.
  • Select the Full scan
  • Enable Eset to detect and quarantine potentially unwanted applications
  • Click StartScan
  • The program will begin to download it's virus database. The speed may vary depending on your Internet connection.
  • When completed, the program will begin to scan. This may take several hours. Please, be patient.
  • Do not do anything on your machine as it may interrupt the scan.
  • When completed it'll show a list of "Threats found", click beneath it on Save to text file.... and save it as ESET log.txt on your Desktop.
  • Then click Do not clean. Place a checkmark at Delete application's data on close, click Finish and close the program.

Post the ESET log.txt report.
 
Don't forget to re-enable previously switched-off protection software!!

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JSntgRvr

JSntgRvr

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No. I believe the system is clean, congratulations.
 
Use this application to remove tools used and their quarantined items:
 
Please download KpRm by Kernel-panik and save to your Desktop.

  • Click on KpRm.exe to run the tool.

Vista/Windows 7/8/10 users right-click and select Run As Administrator.

  • Put a check mark next to these items:

- Delete tools

- Create Restore Point

- Delete now

  • Click the "Run" button.

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  • When the tool has finished, it will create and open a log report and  delete itself.

A few final recommendations:

  • Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
  • Make sure you're backing up your files
  • Keep all software up to date - PatchMyPC -
  • Keep your Operating System up to date and current at all times -
  • Further tips to help protect your computer data and improve your privacy:
  • Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

Further reading if you like to keep up on the malware threat scene:
 
Malwarebytes
 
Bleepingcomputer
 
Hopefully, we've been able to assist you with correcting your system issues.
 
Thank you for contacting Malwarebytes. Regards. smile.png

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AdvancedSetup

AdvancedSetup

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We're glad that we were able to assist you.

The following information will help you to keep your computer and data safer as well as improve your overall privacy

  1. Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site.
    https://www.howtogeek.com/780233/best-password-manager/
  2. Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/
  3. Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download     https://patchmypc.com/about-us
  4. Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2
  5. Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ 
  6. Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security

Malwarebytes Browser Guard

uBlock Origin

 

Cybersecurity basics & protection
Everything you need to know about cybercrime
https://www.malwarebytes.com/cybersecurity

 

Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog  https://blog.malwarebytes.com/

Hopefully, we've been able to assist you with correcting your system issues.

Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal

 

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following to help you better protect your computer and privacy Tips to help protect from infection

Thank you

 

 

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