samuelson Posted February 8 ID:1616454 Share Posted February 8 hello, i got 2 detections from malwarebytes just a little bit ago, two .EXEs in a Twitch appdata folder. I haven't used the twitch app before. i quarantined and had the files removed just to be safe. just wondering if this is a false positive. i haven't installed anything lately. please let me know if you need the log file. thanks. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 8 Root Admin ID:1616456 Share Posted February 8 Hello @samuelson Let's hope that was a potential False Positive. If the system is really infected with the Neshta virus then backing up personal data only and doing a clean reinstall of Windows will be needed. Please run the following Let's go ahead and run a couple of scans and get some updated logs from your system. Please read the entire post below before starting so that you're more familiar with the process [ 1 ] Please make the following system changes. Temporarily disable your antivirus real-time protection or other security software first only if it blocks or interferes with the scans or downloads.. Make sure to turn it back on once the scans are completed. Temporarily disable Microsoft SmartScreen to download software below only if needed. Make sure to turn it back on once the scans are completed. Disable-Fast-Startup Show-Hidden-Folders-Files-Extensions [ 2 ] I suggest a new scan for viruses & other malware. This may take several hours, depending on the number of files on the system and the speed of the computer. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Look on the Scan Options & select the FULL scan. Then start the scan. Have lots of patience. It may take several hours. Once you see it has started, take a long long break; walk away. Do not pay credence if you see some intermediate early flash messages on the screen display. The only things that count are the End result at the end of the run. The scan will take several hours. Leave it alone. It will remove any other remaining threats as it goes along. Take a very long break, do your normal personal errands .....just do not use the computer during this scan. This is likely to run for many hours as previously mentioned ( depending on the number of files on your machine & the speed of the hardware.) The log is named MSERT.log and the log will be at C:\Windows\debug\msert.log Please attach that log with your next reply. It is normal for the Microsoft Safety Scanner to show detections during the scan process. It is scanning for basically all bread crumbs or traces of files and registry entries that "might" be or have been part of some infection or previous infection. That DOES NOT mean the computer is infected. Once the scan has been completed it uploads the log to their Cloud service which then uses Artificial Intelligence to determine if in fact any of the traces are an infection or not. Then it writes into the log on your computer what it found. Thank you Link to post Share on other sites More sharing options...
samuelson Posted February 8 Author ID:1616458 Share Posted February 8 thank you AdvancedSetup, i have started the MSERT scan now. i will note another malwarebytes scan returned 0 detections. i'll let you know when this other one is done. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9 Root Admin ID:1616461 Share Posted February 9 We'll run some other scans once we see what Microsoft Safety Scanner finds. I'll check back on you later tonight or tomorrow depending on how long it takes to finish Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9 Root Admin ID:1616610 Share Posted February 9 Good day @samuelson Did the scan complete? Do you have the log? Thank you Link to post Share on other sites More sharing options...
samuelson Posted February 9 Author ID:1616625 Share Posted February 9 hey AdvancedSetup, sorry about the wait, some things got in the way. here's the log, and for the actual program, this is what i got (screencap) msert.log Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted February 9 Root Admin Solution ID:1616634 Share Posted February 9 Thank you. That indicates and confirms that detection was a False Positive You can restore the files from Quarantine. Then restart the computer and scan with Malwarebytes again and this time it should not be detected anymore. Please do that and keep me posted @samuelson Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 9 Root Admin ID:1616635 Share Posted February 9 To begin, please do the following so that we may take a closer look at your installation for troubleshooting: NOTE: The tools and the information obtained are safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download the Malwarebytes Support Tool In your Downloads folder, open the mb-support-x.x.x.xxx.exe file In the User Account Control pop-up window, click Yes to continue the installation Run the MBST Support Tool In the left navigation pane of the Malwarebytes Support Tool, click Advanced In the Advanced Options, click Gather Logs. A status diagram displays the tool is Getting logs from your machine A zip file named mbst-grab-results.zip will be saved to the Public desktop, please upload that file on your next reply Thank you Link to post Share on other sites More sharing options...
samuelson Posted February 10 Author ID:1616691 Share Posted February 10 thank you AdvancedSetup, gombst-grab-results.zipod to know it was just a false positive. here's the zip msert.log Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 10 Root Admin ID:1616694 Share Posted February 10 Please run the following fix NOTE: Please read all of the information below before running this fix. NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone. Once the fix has been completed, please attach the file FIXLOG.TXT to your next reply Farbar program: FRSTEnglish.exe Save the attached file: FIXLIST.TXT to this folder C:\Users\Owner\Downloads\ NOTE. It's important that both files, FRSTEnglish.exe, and fixlist.txt are in the same location or the fix will not work. Please make sure you disable any real-time antivirus or security software before running this script. Once completed, make sure you re-enable it. Run the Farbar program with Admin rights and press the Fix button just once and wait. The fix may possibly take up to 60 minutes to complete If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart. The tool will make a log named Fixlog.txt in the same folder you ran the Farbar program from. Please attach that log on your next reply. NOTE: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. NOTE: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications may be automatically closed. Also, make sure you know the passwords for all websites as cookies may possibly be removed in some cases, but not all cases. NOTE: As part of this fix, it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix. The following directories are emptied: Windows Temp Users Temp folders Edge, IE, FF, Chrome, and Opera caches, HTML5 storages, Cookies and History Recently opened files cache Discord cache Java cache Steam HTML cache Explorer thumbnail and icon cache BITS transfer queue (qmgr*.dat files) Recycle Bin Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix. The system will be rebooted after the fix has run. fixlist.txt Thanks Link to post Share on other sites More sharing options...
samuelson Posted February 10 Author ID:1616695 Share Posted February 10 hello AdvancedSetup, i just would like to know what running FRST would be for right now in this process Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11 Root Admin ID:1616848 Share Posted February 11 It is a generic clean up as well as items that shouldn't really be on the box. Then we'll look at updating old programs after cleaning It's up to you. I'd recommend doing the clean up but you don't have to. The detection previously detected was a false positive. Link to post Share on other sites More sharing options...
samuelson Posted February 11 Author ID:1616874 Share Posted February 11 i'll pass then, i think the thing with the cache and logging back into everything would be a lot of trouble for me. i'll be switching to a new system soon anyways. thanks for all your help AdvancedSetup. have a good one! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11 Root Admin ID:1616875 Share Posted February 11 You're quite welcome Take care and stay safe out there Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted February 11 Root Admin ID:1616876 Share Posted February 11 We're glad that we were able to assist you. The following information will help you to keep your computer and data safer as well as improve your overall privacy Recommend using a Password Manager for all websites, etc. that require a password. Never use the same password on more than one site. https://www.howtogeek.com/780233/best-password-manager/ Make sure you're backing up your files https://forums.malwarebytes.com/topic/136226-backup-software/ Keep all software up to date - PatchMyPC - https://patchmypc.com/home-updater#download https://patchmypc.com/about-us Keep your Operating System up to date and current at all times - https://support.microsoft.com/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2 Further tips to help protect your computer data and improve your privacy: https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/ Please consider installing the following Content Blockers for your Web browsers if you haven't done so already. This will help improve overall security Malwarebytes Browser Guard Google Chrome: https://chrome.google.com/webstore/detail/malwarebytes-browser-guar/ihcjicgdanjaechkgeegckofjjedodee Microsoft Edge: https://support.malwarebytes.com/hc/en-us/articles/4413298736787-Install-Malwarebytes-Browser-Guard-on-Microsoft-Edge-browser Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/malwarebytes/ uBlock Origin Google Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm Microsoft Edge: https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak Mozilla Firefox: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin Cybersecurity basics & protection Everything you need to know about cybercrime https://www.malwarebytes.com/cybersecurity Further reading if you'd like to keep up on the malware threat scene: Malwarebytes Blog https://blog.malwarebytes.com/ Hopefully, we've been able to assist you with correcting your system issues. Thank you for using Malwarebytes. Please tell your friends and family if they too need assistance with malware removal If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following to help you better protect your computer and privacy Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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