False Positive on our Website

[eric_tsai]

Dear Support Team,

Our website, https://myedit.online/, allows users to edit photos online. However, we recently received reports from users that the website has been blocked by MalwareBytes.

The error message they encounter is: "Suspicious top-level domain".

This unexpected blockage has had a significant impact on our business operations. Therefore, we urgently request either the unblocking of our website or more detailed information regarding the reason for the blockage.

Thank you.

[Porthos]

21 minutes ago, eric_tsai said:

The error message they encounter is: "Suspicious top-level domain".

That is due to users enabling the following NON-DEFAULT setting in Browser Guard.

Staff will evaluate.

[BjelakovicL]

Hi,

The site has been whitelisted. Please allow 15-30 minutes for the changes to take effect.